Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Summary
- Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently.
- Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Highlights
- Team management
- Focused on customer satisfaction
- Skilled multi-tasker
- Strong organizational skills
- Active listening skills
- Large cash/check deposits expert
- Training and development
- Scheduling
- Management of cashiers
- Deadline-oriented
- Opening/closing procedures
Education
Itawamba Community College Fulton, MS Expected in – – Completed Some Coursework : Art - :
- Phi Theta Kappa
- Dean's List
- Band
- Choir
- Color Guard
Itawamba Agricultural High School Fulton, MS Expected in May 2007 – – High School Diploma : General Studies - :
- Band
- Spanish Club
- Arts Club
- Choir
- Peer Counselor
- Honors-Academic Achievement Award
- Color Guard
- Winter Guard
Experience
Richmond American Homes - Insurance Agent
Jarrell, TX, 2015 - Current
Jarrell, TX, 2015 - Current
- Interview prospective clients to learn about their financial needs and to discuss any existing coverage.
- Present and clearly explain insurance policy options to clients based on their needs and goals.
- Research coverage and premium options and supply clients with the best coverage available.
Kroger - Game Advisor
Athens, GA, 10/2014 - 2015
Athens, GA, 10/2014 - 2015
- Greet customers entering establishments.
- Issue receipts, refunds, credits, or change due to customers.
- Receive payment by cash, credit cards, gift cards, or automatic debits.
- Process merchandise returns and exchanges.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, or cash registers.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Stock shelves.
Validity - Scanning Coordinator
Indianapolis, IN, 10/2013 - 2015
Indianapolis, IN, 10/2013 - 2015
- Examine contents and compare with records, such as invoices or orders, to verify accuracy of incoming or outgoing shipment.
- Compare merchandise invoices to items actually received to ensure that shipments are correct.
- Keep records of invoices and support documents.
- Operate typing, adding, calculating, or billing machines.
- Put price information on each item in the store, and put signs with prices on each display in the store.
- Stamp, attach, or change price tags on merchandise, referring to price list.
Options For Youth - San Bernardino County - Office Manager
Carmichael, CA, 08/2010 - 10/2013
Carmichael, CA, 08/2010 - 10/2013
- Operate computers programmed with accounting software to record, store, and analyze information.
- Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.
- Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
- Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
- Comply with federal, state, and company policies, procedures, and regulations.
- Perform general office duties such as filing, answering telephones, and handling routine correspondence.
- Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash or checks to banks.
- Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators or cash registers.
- Greet customers entering establishments.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Request information or assistance using paging systems.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
- Sort, count, and wrap currency and coins.
- Supervise others and provide on-the-job training.
- Post charges against guests' or patients' accounts.
- Offer customers carry-out service at the completion of transactions.
- Cash checks for customers.
- Sell money orders and do western union transactions.
- Locate and notify customers of delinquent accounts by mail or telephone to solicit payment.
Ucla Health - English Tutor
Pacific Palisades, CA, 08/2008 - 04/2010
Pacific Palisades, CA, 08/2008 - 04/2010
- Provide private instruction to individual or small groups of students to improve academic performance or prepare for tests.
- Help students improve upon their research papers for their classes.
Itawamba Community College - Work Study
City, STATE, 04/2007 - 08/2008
City, STATE, 04/2007 - 08/2008
- Help the band director with office work.
- Help the band director prepare for ICC Summer Band Camp.
- Help during ICC Summer Band Camp with the color guard and the students playing clarinet or bass clarinet.
- Help the band director during the summer to prepare for the upcoming school year.
- Make copies of music to hand out to the band students.
Skills
- Basic Computer Skills
- Microsoft Word
- Microsoft Excel
- 10-key calculator
- Typing
- Customer Service skills
- Filing
- Organization skills
- Cash register skills
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Resume Overview
School Attended
- Itawamba Community College
- Itawamba Agricultural High School
Job Titles Held:
- Insurance Agent
- Game Advisor
- Scanning Coordinator
- Office Manager
- English Tutor
- Work Study
Degrees
- Completed Some Coursework
- High School Diploma
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