Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
  • Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently.
  • Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Highlights
  • Team management
  • Focused on customer satisfaction
  • Skilled multi-tasker
  • Strong organizational skills
  • Active listening skills
  • Large cash/check deposits expert
  • Training and development
  • Scheduling
  • Management of cashiers
  • Deadline-oriented
  • Opening/closing procedures
Education
Itawamba Community College Fulton, MS Expected in Completed Some Coursework : Art - GPA :
  • Phi Theta Kappa
  • Dean's List
  • Band
  • Choir
  • Color Guard
Itawamba Agricultural High School Fulton, MS Expected in May 2007 High School Diploma : General Studies - GPA :
  • Band
  • Spanish Club
  • Arts Club
  • Choir
  • Peer Counselor
  • Honors-Academic Achievement Award
  • Color Guard
  • Winter Guard
Experience
Richmond American Homes - Insurance Agent
Jarrell, TX, 2015 - Current
  • Interview prospective clients to learn about their financial needs and to discuss any existing coverage.
  • Present and clearly explain insurance policy options to clients based on their needs and goals.
  • Research coverage and premium options and supply clients with the best coverage available.
Kroger - Game Advisor
Athens, GA, 10/2014 - 2015
  • Greet customers entering establishments.
  • Issue receipts, refunds, credits, or change due to customers.
  • Receive payment by cash, credit cards, gift cards, or automatic debits.
  • Process merchandise returns and exchanges.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, or cash registers.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Stock shelves.
Validity - Scanning Coordinator
Indianapolis, IN, 10/2013 - 2015
  • Examine contents and compare with records, such as invoices or orders, to verify accuracy of incoming or outgoing shipment.
  • Compare merchandise invoices to items actually received to ensure that shipments are correct.
  • Keep records of invoices and support documents.
  • Operate typing, adding, calculating, or billing machines.
  • Put price information on each item in the store, and put signs with prices on each display in the store.
  • Stamp, attach, or change price tags on merchandise, referring to price list.
Options For Youth - San Bernardino County - Office Manager
Carmichael, CA, 08/2010 - 10/2013
  • Operate computers programmed with accounting software to record, store, and analyze information.
  • Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.
  • Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
  • Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
  • Comply with federal, state, and company policies, procedures, and regulations.
  • Perform general office duties such as filing, answering telephones, and handling routine correspondence.
  • Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash or checks to banks.
  • Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators or cash registers.
  • Greet customers entering establishments.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Request information or assistance using paging systems.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Sort, count, and wrap currency and coins.
  • Supervise others and provide on-the-job training.
  • Post charges against guests' or patients' accounts.
  • Offer customers carry-out service at the completion of transactions.
  • Cash checks for customers.
  • Sell money orders and do western union transactions.
  • Locate and notify customers of delinquent accounts by mail or telephone to solicit payment.
Ucla Health - English Tutor
Pacific Palisades, CA, 08/2008 - 04/2010
  • Provide private instruction to individual or small groups of students to improve academic performance or prepare for tests.
  • Help students improve upon their research papers for their classes.
Itawamba Community College - Work Study
City, STATE, 04/2007 - 08/2008
  • Help the band director with office work.
  • Help the band director prepare for ICC Summer Band Camp.
  • Help during ICC Summer Band Camp with the color guard and the students playing clarinet or bass clarinet.
  • Help the band director during the summer to prepare for the upcoming school year.
  • Make copies of music to hand out to the band students.
Skills
  • Basic Computer Skills
  • Microsoft Word
  • Microsoft Excel
  • 10-key calculator
  • Typing
  • Customer Service skills
  • Filing
  • Organization skills
  • Cash register skills

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Resume Overview

School Attended

  • Itawamba Community College
  • Itawamba Agricultural High School

Job Titles Held:

  • Insurance Agent
  • Game Advisor
  • Scanning Coordinator
  • Office Manager
  • English Tutor
  • Work Study

Degrees

  • Completed Some Coursework
  • High School Diploma

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