Montgomery Street , San Francisco , CA 94105 Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Team management Focused on customer satisfaction Skilled multi-tasker Strong organizational skills Active listening skills Large cash/check deposits expert Training and development Scheduling Management of cashiers Deadline-oriented Opening/closing procedures Itawamba Community College Fulton , MS Expected in – – Completed Some Coursework : Art - GPA : Phi Theta Kappa Dean's List Band Choir Color Guard Itawamba Agricultural High School Fulton , MS Expected in May 2007 – – High School Diploma : General Studies - GPA : Band Spanish Club Arts Club Choir Peer Counselor Honors-Academic Achievement Award Color Guard Winter Guard Richmond American Homes - Insurance Agent Jarrell , TX , 2015 - Current Interview prospective clients to learn about their financial needs and to discuss any existing coverage. Present and clearly explain insurance policy options to clients based on their needs and goals. Research coverage and premium options and supply clients with the best coverage available. Kroger - Game Advisor Athens , GA , 10/2014 - 2015 Greet customers entering establishments. Issue receipts, refunds, credits, or change due to customers. Receive payment by cash, credit cards, gift cards, or automatic debits. Process merchandise returns and exchanges. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, or cash registers. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Stock shelves. Validity - Scanning Coordinator Indianapolis , IN , 10/2013 - 2015 Examine contents and compare with records, such as invoices or orders, to verify accuracy of incoming or outgoing shipment. Compare merchandise invoices to items actually received to ensure that shipments are correct. Keep records of invoices and support documents. Operate typing, adding, calculating, or billing machines. Put price information on each item in the store, and put signs with prices on each display in the store. Stamp, attach, or change price tags on merchandise, referring to price list. Options For Youth - San Bernardino County - Office Manager Carmichael , CA , 08/2010 - 10/2013 Operate computers programmed with accounting software to record, store, and analyze information. Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers. Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software. Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents. Comply with federal, state, and company policies, procedures, and regulations. Perform general office duties such as filing, answering telephones, and handling routine correspondence. Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash or checks to banks. Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators or cash registers. Greet customers entering establishments. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Request information or assistance using paging systems. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Sort, count, and wrap currency and coins. Supervise others and provide on-the-job training. Post charges against guests' or patients' accounts. Offer customers carry-out service at the completion of transactions. Cash checks for customers. Sell money orders and do western union transactions. Locate and notify customers of delinquent accounts by mail or telephone to solicit payment. Ucla Health - English Tutor Pacific Palisades , CA , 08/2008 - 04/2010 Provide private instruction to individual or small groups of students to improve academic performance or prepare for tests. Help students improve upon their research papers for their classes. Itawamba Community College - Work Study City , STATE , 04/2007 - 08/2008 Help the band director with office work. Help the band director prepare for ICC Summer Band Camp. Help during ICC Summer Band Camp with the color guard and the students playing clarinet or bass clarinet. Help the band director during the summer to prepare for the upcoming school year. Make copies of music to hand out to the band students. Basic Computer Skills Microsoft Word Microsoft Excel 10-key calculator Typing Customer Service skills Filing Organization skills Cash register skills Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions . As such, it is not owned by us, and it is the user who retains ownership over such content.
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