, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Skilled representative offering proven leadership, problem-solving and team building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in pursuing opportunities to improve day-to-day operations and bottom-line profits.
Skills
Email marketing
Insurance sales strategy
Customer follow-up
Cross-selling and upselling
Client retention
Long-term care expert
Analyzing data
Organizational skills
Excellent communication skills
Loss prevention
Data collection
Quality control
Active Property and Casualty Insurance License with the Texas Department of Insurance
Thrives under pressure
Managing risk
Complaint handling and resolution
Skilled negotiator
Negotiation proficiency
Complex problem-solver
Natural leader
Influencing business growth
Self-motivated
Building strong relationships
In-depth knowledge of markets and relationships
Client relations expert
Finance background
Organized
Customer advocate
Fluent in Spanish
Teamwork
In-depth fashion knowledge
Experience
12/2018 to 12/2019Insurance AgentStauffer Financial Agency | Fort Myers, FL,
Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
Engaged customers and provided high level of service by carefully explaining details about documents.
Drove client retention by increasing savings opportunities and identifying premium discounts.
Diminished project lags by effectively training employees on best practices and protocols.
Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
Analyzed customer needs and provided best options, upselling products and services.
Maintained pleasant and cordial attitude at all times, even when issues arose.
Reviewed coverage plans and strategic initiatives, determining how best to align new offerings with business goals.
Cultivated lasting professional relationships, which created continuous client referral streams within community.
Monitored clients' insurance coverages to ensure changing needs were met.
Received underwriting approvals after accurately completing applications for insurance coverage.
Diligently filed and followed up on third party claims.
Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider.
Delivered outstanding customer service and built rapport with clients.
Delivered effective, informative financial presentations to large groups in effort to build lucrative client base and improve customers' financial well-being.
Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
07/2018 to 12/2018Donor Center TechnicianImmunotek | Cocoa, FL,
Kept work areas and equipment correctly cleaned, sterilized and organized.
Established new donor files and added the latest information.
Performed finger sticks and utilized centrifuge to test blood for iron and protein levels.
Collected information on patient vital signs, including current height, weight and BP.
Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Conducted bleeding time tests and updated results into paper or electronic charts.
Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
05/2016 to 07/2018Retail Sales AssociateTrek Bikes | Venice, CA,
Maintained current store, product and promotional knowledge to drive consistent sales.
Generated brand awareness and positive product impressions to increase sales.
Provided every customer with professional and polite support for sales and service needs.
Processed payments and maintained accurate drawers to meet financial targets.
Initiated friendly conversation with each customer to determine level of assistance required.
Followed all company policies, rules and procedures to promote company goals and ensure safety.
Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales by 80%.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Assisted in ringing up sales at registers and bagging merchandise.
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Proactively engaged shoppers, providing assistance and information on merchandise and product features.
Education and Training
Expected in 07/2018High School Diploma | Lloyd V. Berkner, Richardson, TX, GPA:
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