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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Personable Administrative Assistant employing exceptional relationship building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding capabilities in complex problem-solving and conflict resolution.

Decisive and driven Administrative Assistant accustomed to managing administrative team members and handling business operations with sound judgment and reasoned thinking. Highly resourceful with proven history of tackling complex projects with superior results. Skilled in schedule management, company event coordination and financial reporting

Skills
  • Basic life support knowledge
  • Information documentation
  • Computer-based dispatch systems
  • Map reading abilities
  • Police department procedures
  • Training
  • Insurance sales strategy
  • Cross-selling and upselling
  • Client retention
  • Document retrieval
  • Advanced MS Office Suite knowledge
  • Sensitive material handling
  • Cash deposit preparation
  • Faxing documents
  • Tracking documents
  • PC proficient
  • Insurance eligibility verification
  • Accounting skills
  • Account balancing reconciliation
  • Directing visitors
  • Microsoft
  • Excel spreadsheets
  • Data entry documentation
  • Recordkeeping and bookkeeping
  • CRM and office management software
  • Human resources best practices
  • Workers' compensation knowledge
Experience
10/2018 to Current
Insurance Agent American National Insurance Company Mammoth, PA,
  • Strategic long-term business objectives by assessing customer feedback for direction on process improvements.
  • Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
  • Analyzed customer needs and provided best options, up-selling products and services.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Drove insurance sales through partnerships with financial advisers, and development of new clientele.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Continually improved office operations by maintaining records, tracking data and promoting internal communications.
  • Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider.
  • Exceeded team goals by partnering with staff to share and implement best practices.
  • Maintained pleasant and cordial attitude at all times, even when issues arose.
08/2017 to 10/2018
Office Support Specialist Tegna Springdale, AR,
  • Met incoming citizens with professional approach and provided friendly, knowledgeable assistance.
  • Processed incoming mail and packages and placed envelopes in bins to be dispersed to personnel in all departments.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Supported office operations, managed client correspondence, ensured record tracking and handled internal communications.
  • Aided senior leadership during executive decision-making process, generating customer and performance data reports to recommend corrective actions and improvements.
  • Kept tracking system of ADP information for payroll.
  • Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Requisitioned office supplies, assisted in payroll, performed record keeping and tracked time cards for all departmental office employees.
  • Tracked expenses and documented records using quick books.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Set up and maintained physical and electronic filing systems.
  • Automated office operations, as well as managed client correspondence, record tracking and data communications.
  • Kept detailed inventory records and made supply orders, cutting costs by monitoring use and effectively sourcing products.
  • Handled all incoming calls and directed callers to appropriate department or employee.
  • Worked professionally to handle all client, vendor and public guest requirements.
  • Created agendas, took minutes and prepared Gmail documents for meetings.
  • Served as central point of contact for all outside vendors needing to gain access to building.
  • Supervised set up of conference rooms for corporate meetings and other events.
  • Worked with Anne Arundel Co Police department and helped to coordinate interdepartmental interactions to streamline and enhance company efficiency.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
11/2000 to 08/2017
911 Operator Granite Construction Inc Remote - Sibley, IA,
  • Assisted departments with special requests such as BOLOs.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
  • Responded to emergency calls routed by the automatic distribution system.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
04/1994 to 09/1999
Lead Dispatcher BGE Home City, STATE,
  • Accurately and efficiently responded to over 200 daily requests.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Reviewed routes and daily traffic and weather conditions and adjusted plans to meet daily requirements.
  • Scheduled and dispatched over 100 daily calls based on caller locations and available employees.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Reported delays, accidents, or other traffic and transportation situations.
  • Supervised driver dispatching, route planning and vehicle tracking for over 30 drivers.
Education and Training
Expected in 05/1987
High School Diploma:
CATONSVILLE HIGH SCHOOL - Catonsville, MD,
GPA:
Accomplishments
  • Received dispatcher of the month multiple times during my career
  • General Ledger Accounts - Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.
  • Accounting Skills - Operated computers programmed with accounting software to record, store, and analyze information.
  • Named “Employee of the Month” multi times in career
  • Maintained a perfect attendance record for 12 years.
  • Database Maintenance - Assisted in the managing of the company database and verified, edited and modified members' information.
  • Computed Data Reports - Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Product Sales - Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Websites, Portfolios, Profiles
  • linkedin
  • facebook

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Resume Overview

School Attended

  • CATONSVILLE HIGH SCHOOL

Job Titles Held:

  • Insurance Agent
  • Office Support Specialist
  • 911 Operator
  • Lead Dispatcher

Degrees

  • High School Diploma

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