insurance agent resume example with 6 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Diplomatic professional with 6+ year background providing exemplary customer service in retail environments. Excel at promoting effective coordination and communication within teams to meet and exceed objectives. Recognized for conflict deescalation and resolution and time management skills.
Skills
Training & Development
Working collaboratively
Conflict resolution
Customer service
Problem-solving abilities
Reliable & trustworthy
Education and Training
Berean Academy HomeschoolElk, WA, Expected in 06/2016 ā āHigh School Diploma: - GPA:
Spokane Community CollegeSpokane, WAExpected in ā ā:General Studies - GPA:
Experience
Barrett Business Services - Kennel Attendant Hickman, CA, 08/2022 - 05/2023
Stayed on top of laundry, sweeping and disinfection protocols.
Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
Treated superficial wounds and called in veterinarian assistance for more complex concerns.
Assisted veterinarians in examining animals.
Restrained and stabilized animals during examination and treatment to prevent injuries.
Released patients to owners with care directions from veterinary staff.
Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
Assisted doctors and technicians by soothing upset or frightened animals.
Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
Administered immunizations and treatments following veterinarian instructions.
Supported euthanasia procedures and disposal following regulations and owner preferences.
Cardinal Services, Inc. - Insurance Agent Rochester, IN, 02/2022 - 06/2022
Engaged customers and provided high level of service by carefully explaining details about documents.
Analyzed customer needs and provided best options, upselling products and services.
Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
Generated new leads and identified potential clients by using successful direct marketing strategies.
Delivered informative presentations to build lucrative client bases.
Gave sales presentations, negotiated contracts and promoted services to customers.
Maintained pleasant and cordial attitude, remaining calm when issues arose.
Evaluated customer desires and budgetary constraints to pick best policies.
Communicated with clients by phone and email to answer questions and offer services.
Weeded out unlikely prospects quickly and redirected time and efforts to potential customers.
Evaluated and pursued sales leads obtained through direct referrals, networking, marketing, cold-calling and lead databases.
Pursued continued professional development through insurance workshops, course and webinars.
Operated in fast-paced and driven sales environment.
New Leaf Community Markets, Inc. - Call Center Coordinator Vancouver, WA, 05/2021 - 03/2022
Kept associate equipment organized and maintained in order to optimize team efficiency.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Maintained strong call control and quickly worked through scripts to address problems.
Interfaced with cross-functional support groups to manage daily operations.
Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Mentored new employees on customer interactions and website malfunctions and delivered constructive feedback to increase understanding of job duties.
Defined and documented office procedures by updating SOPs and planning comprehensive training for administrative support staff.
Trained new employees on processes to promote productivity team-wide.
Corresponded with service department team members to build and implement successful solutions to customer problems.
Handled escalated customer service concerns to preserve revenue streams from key customers.
Improved call management database by frequently changing and updating customer contact information.
Southwestern Baptist Theological Seminary - Deli Clerk Fort Worth, TX, 05/2019 - 05/2021
Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
Organized ingredients and restocked supplies to prepare for busy periods.
Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
Stored perishable food items in freezer or refrigerator to protect from spoilage.
Followed recipes and customer requests to prepare high-quality, delicious meals.
Checked signage and pricing to verify accurate displays on counters and in cases.
Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
Updated displays, cases and other customer-facing areas to increase sales of special items.
Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
Created aesthetically pleasing food arrangements for special orders and party trays.
Documented and entered special orders for event catering and party trays.
Operated cash register to accept and process cash, check, card and mobile payments.
Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
Received new inventory and rotated stock by dates to keep items fresh and usable.
Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
Company Name - Postal Clerk City, State, 07/2016 - 05/2019
Sold stamps, services and packaging.
Utilized factors such as package shape and final destination to sort into correct bins for delivery.
Help customers fill out change of address forms and reports for lost or stolen mail.
Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
Weighed parcels, calculating costs based on type, total weight, and final destination.
Offered support and advice to newer personnel to improve performance.
Recommended and sold services such as insurance and tracking.
Drove retail sales by promoting and selling stamps, envelopes and money orders.
Operated mail processing equipment and manually sorted mail.
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