Experienced independent results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. Sales, customer service and coordinator offering more than six years' expertise in organizing events and fulfilling customer satisfaction. Accomplished in managing office duties and event planning activities from start to finish while fully incorporate clients' special requests and maintaining budgets. Seeking to leverage creativity, organization, and vision to secure a rewarding full-time role with past employers and future work relationships. Successful in building strong relationships and achieving positive customer satisfaction.
Skills
Events logistics management Goal-oriented
Budget management Strategic thinker
Multitasking and Organization Problem-solving
Marketing and promotions Verbal and written communication
Adobe Photoshop and Illustrator Mac and Windows Proficient
Microsoft Excel, Word, and Powerpoint
Customer/Client relations
Effective time management
Customer-service oriented
Quick learner
Conference planning
Social media knowledge
Invoice processing
Accurate and detailed
Work History
03/2020 to Current
Insurance AgentMidcountry Bank – Minnetonka, MN,
Coordinated multiple schedules and timelines for all staff.
Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
Attended bridal industry events to promote services and build relationships with prospective vendors.
Managed event logistics and operations, including support staff, vendor services and volunteers.
Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
Organized company files and creating support system to decrease workload and increase productivity of account managers.
Consistently hit and exceeded sales goals for 2018 trimester.
Politely assisted customers in person and via telephone.
Coordinated between billing department and customers to resolve problems.
Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
01/2017 to 06/2018
Front Office ReceptionistU.S. Physical Therapy – Grand Rapids, MI,
Answered phone by second ring and greeted callers enthusiastically.
Reported maintenance problems to appropriate personnel.
Provided clerical support to company employees, including copying, faxing and file management.
Coordinated office inventory by restocking supplies and placing purchase orders.
Made travel arrangements for management and executive staff.
Operated communications equipment.
Maintained account records.
Answered telephone inquiries from clients, vendors and public.
Sorted mail and other important data.
Made accommodations and travel arrangements for visitors.
Prepared packages for shipment, pickup or courier delivery to customers.
Wrote professional memorandum, letters and marketing copy.
Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
Planned 10 + large-scale events such as trade shows, conferences, and meetings.
Corresponded with over 50 clients through email, telephone or postal mail.
08/2015 to 12/2016
Event Planner and Coordinator Creative Ideas Events – City, STATE,
Assisted event manager in site inspections and vendor negotiations.
Selected and ordered decor and event materials.
Planned large-scale events such as trade shows, conferences, and meetings.
Coordinated schedules and timelines for all events.
Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
Attended bridal industry events to promote services and build relationships with prospective vendors.
Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
Managed business finances, including paying vendors and suppliers for products services rendered.
Education
Expected in 2015
Event Planner Certification New York Institute of Art and Design July 2015 - Present
E
Event Planner Certification : Event Planner: New York Institute of Art and Design - New York, NY GPA:
Expected in 2011
Associate of Arts: Fashion Accessory Design Miami International University of Art & Design - Miami, FL GPA: 0GPA
Trend Forecasting seminar
Coursework in Bussiness Managment and Product Development, Dean's List
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School Attended
New York Institute of Art and Design
Miami International University of Art & Design
Job Titles Held:
Insurance Agent
Front Office Receptionist
Event Planner and Coordinator
Degrees
Event Planner Certification New York Institute of Art and Design July 2015 - Present
E
Event Planner Certification : Event Planner
Associate of Arts
Certified Meeting Planner (CMP)
Business, Marketing and Advertising coursework
