Insurance Agent resume example with 14+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Focused customer service professional skilled in lead generation, customer relationship development and sales. known for partnering with supervisory staff in
collecting, compiling, and tracking data.
Accomplished in providing unsurpassed support to demanding customers. Offering over 10 years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.
Skills
Quotes and sales
Client needs analysis
Property insurance
Quote information
Auto insurance
Policy renewals
Operations management
Underwriting knowledge
Staff management
Job inspections
Sales and marketing
Verbal and written communication
Positive and friendly
People-oriented
Natural leader
Cost controls
Hiring standards
Scheduling
Business planning
Customer service
Team management
Sales planning
Cleanliness
Budgeting
Safe food handling
Serve safe certification
Training personnel
Cash handling expert
Critical Thinking
Communication skills
Cash handling
Gathering information
Payment processing
Vendor management
Account oversight
Account management
Sales reporting
Team training
Upselling
Business planning
Organization
Work History
Insurance Agent, 03/2017 - Current Stauffer Financial Agency – Fort Myers, FL,
Built relationships with clients through active listening and communiction talents to provide excellent service
Approached potential clients by using direct marketing techniques, including mailings and phone contacts
Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
Worked closely with external partners and members of local community to create continuous client referral sources
Responded to customer calls within 1 hours to swiftly resolve issues and answer questions
Developed and maintained long-term relationships with policyholders and small business entities
Determined client needs and financial situations by listening to the client
Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Customer Service Representative, 01/2017 - 03/2017 Sheridan Group Inc. Company – Hudsonville, MI,
Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concernscall
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
Answered average of 75 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
Answered customer questions regarding merchandise and pricing
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
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