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Install Sales Coordinator Resume Example

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INSTALL SALES COORDINATOR
Summary

Focused Supervisor offering strong background in policy and safety procedure development, implementation and enforcement. Quality driven leader, leveraging exceptional employee training and development capabilities. Supports corporate strategy by developing team and individual goals, objectives, operational standards and expectations for safety, quality and productivity. Dedicated, loyal and customer-oriented Supervisor. Possesses strong knowledge of best practices and principles of employee coordination including work assignment, planning, review and training in work procedures. Blends superb time management and organizational skills with attention to detail.

Skills
  • Installed Sales documentation
  • Installer collaboration
  • Installation coordination
  • Order management system expertise
  • Order materials management
  • Issue and conflict resolution
  • Complaint resolution
  • Lead generation
Experience
Install Sales Coordinator
Scottsdale, AZLowe's Companies Inc./Feb 2011 to Current
  • Trained and assisted with Installed Sales team development.
  • Scheduled and managed installations, including contacting installers and customers throughout the process.
  • Facilitated customer satisfaction through proper preparation of materials and follow-up communication with customers and installers.
  • Ensuring materials were ready for installer pickup or delivery.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Reviewed customer complaints to determine appropriate methods for resolution.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Overnight Operations Supervisor
Scottdale, , AZLowe's Companies Inc./Apr 2019 to Sep 2020
  • Trained, mentored and motivated employees to maximize team productivity.
  • Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Motivated employees to share ideas and feedback.
  • Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
  • Trained, managed and motivated employees to promote professional skill development.
  • Provided leadership to 10 employees through coaching, feedback and performance management.
Timeshare Sales Representative
Las Vegas, NVConsolidate Resorts/Jun 2007 to Jul 2009
  • Generated leads from marketing team to solidify daily tours for sales opportunities.
  • Answered owner questions regarding use of properties and location amenities.
  • Conducted one-on-one sales presentations and resort property tours to interested parties.
  • Attended professional training classes and assessments for continuous improvement.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Cross-sold additional products and services to purchasing customers.
Assistant Store Manager
Cleveland, OHWalgreens Pharmacy/Nov 1999 to Dec 2005
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Coached and developed store associates through formal and informal interactions.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Contributed to organizational initiative to achieve quarterly sales, budget and other targeted goals.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
Education and Training
Bachelor of Science: Public Administration/ Pre-LawEastern Michigan UniversityMay 1994Ypsilanti, MI
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Resume Overview

Companies Worked For:

  • Lowe's Companies Inc.
  • Consolidate Resorts
  • Walgreens Pharmacy

School Attended

  • Eastern Michigan University

Job Titles Held:

  • Install Sales Coordinator
  • Overnight Operations Supervisor
  • Timeshare Sales Representative
  • Assistant Store Manager

Degrees

  • Bachelor of Science : Public Administration/ Pre-Law

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