Inside Sales Coordinator /Lead Scheduling Coordinator Resume Example Company Name

INSIDE SALES COORDINATOR /LEAD SCHEDULING COORDINATOR

Summary

Skills

Experience

Inside Sales Coordinator /Lead Scheduling Coordinator
City, StateCompany Name/Dec 2016 to Mar 2020

Answered patients questions about their pap equipment, prices and scheduling.
Effectively communicated with patients and referrals, helping to build lucrative and lasting relationships.
Acquired new sales using effective marketing strategies while offering value-added services. Such as ; O3 Sterilization machines, extended warranties, extra supplies.
Contacted new and existing patients to discuss how specific retail items that are on sale can meet individual needs.
Collaborated with patients to identify and resolve service, account or technical product issues.
Utilized extensive research skills and highly developed listening talents to effectively resolve patients issues.
Ensured quick follow up and issue resolution with patients by returning phone calls and emails within 24-hour period.
Answered patients questions and addressed problems and complaints in person or via phone.
Ensured effective patient/referral communication to maintain satisfaction and loyalty.

Registered Dental Assistant
City, StateCompany Name/Dec 2007 to May 2016

Passed instruments to Hygienist, gently sprayed water, suctioned fluids and documented patient chart as instructed by Hygienist and or Dentist after exam.
Gathered medical information, dental health history and vitals from patients.
Applied sealants and protective coatings to teeth, protecting enamel and preventing cavities.
Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
Instructed patients on postoperative care to protect dental work and promote healing.
Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns, seating permanent crowns, [Action] and [Action].
Protected patients by sterilizing instruments and equipment between every consultation.
Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and Equipment
Positioned patients for treatment by making chair adjustments, hand them the headphones and tv remote, and prepared necessary equipment for procedures.
Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
Laid out dental instruments and equipment before procedures.
Scheduled cleanings and dental appointments for patients using Dentrix EHR
Created bitewing, panoramic and periapical X-ray images for dentist to review.
Educated patients on treatment procedures and post-procedure home care.
Maintained master calendar and scheduled new appointments based on provider availability.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Recorded complete medical histories, progress notes and assessment details in Dentrix EHR system.
Replenished office supplies and kept every room patient-ready for optimal operations.
Studied new and advanced dental assistant methods and technology by completing continuing education coursework.
Applied cavity preventing agents, like fluoride and sealants, to protect patients' teeth from decay.
Accurately collected and recorded patient medical and dental histories.
Took dental images and X-rays to identify areas of concern and presented to dentists for review.
Instructed patients on dental hygiene and oral care by demonstrating effective flossing and brushing techniques and recommending quality oral care products.
Managed dental records and entered information to keep important patient information on file.
Earned reputation for good attendance and hard work.

Front Desk Receptionist
City, StateCompany Name/Jun 2000 to Dec 2007

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Interviewed patients to collect medical information and insurance details.
Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy [Type] office with [Number] providers.
Observed strict HIPAA guidelines at all times according to company policy.
Handled all office supply ordering including ink cartridges, toner and paper
Took messages from patients and promptly relayed to appropriate staff.
Straightened up the waiting room so that it remained neat and organized.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Informed patients of financial responsibilities prior to rendering services.
Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
Set up appointments for physician visits and procedures using calendar software.
Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Answered multi-line phone system and directed callers to requested personnel and departments.
Processed patient payments and scanned identification and insurance cards.

Education and Training

Registered Dental Assistant: Dental AssistingDental Assistant/Baylor School of DentistryMay 2009City, State

Cosmotology: Hair DesignOgle School of Hair Skin Nails - HurstDec 1986City, State

High School DiplomaFort Worth Christian AcademyMay 1984City, State

Resume Overview

School Attended

Dental Assistant/Baylor School of Dentistry
Ogle School of Hair Skin Nails - Hurst
Fort Worth Christian Academy

Job Titles Held:

Inside Sales Coordinator /Lead Scheduling Coordinator
Registered Dental Assistant
Front Desk Receptionist

Degrees

Registered Dental Assistant : Dental Assisting
Cosmotology : Hair Design
High School Diploma

Inside Sales Coordinator /Lead Scheduling Coordinator Resume Example

Resume Score: 80%

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