Inside Sales Coordinator /Lead Scheduling Coordinator Resume Example
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INSIDE SALES COORDINATOR /LEAD SCHEDULING COORDINATOR
Summary
Skills
Experience
Inside Sales Coordinator /Lead Scheduling Coordinator
Appleton , WIHealthdrive Corporation/Dec 2016 to Mar 2020
Appleton , WIHealthdrive Corporation/Dec 2016 to Mar 2020
- Answered patients questions about their pap equipment, prices and scheduling.
- Effectively communicated with patients and referrals, helping to build lucrative and lasting relationships.
- Acquired new sales using effective marketing strategies while offering value-added services. Such as ; O3 Sterilization machines, extended warranties, extra supplies.
- Contacted new and existing patients to discuss how specific retail items that are on sale can meet individual needs.
- Collaborated with patients to identify and resolve service, account or technical product issues.
- Utilized extensive research skills and highly developed listening talents to effectively resolve patients issues.
- Ensured quick follow up and issue resolution with patients by returning phone calls and emails within 24-hour period.
- Answered patients questions and addressed problems and complaints in person or via phone.
- Ensured effective patient/referral communication to maintain satisfaction and loyalty.
Registered Dental Assistant
Dormagen , DENorsk Hydro Asa/Dec 2007 to May 2016
Dormagen , DENorsk Hydro Asa/Dec 2007 to May 2016
- Passed instruments to Hygienist, gently sprayed water, suctioned fluids and documented patient chart as instructed by Hygienist and or Dentist after exam.
- Gathered medical information, dental health history and vitals from patients.
- Applied sealants and protective coatings to teeth, protecting enamel and preventing cavities.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Instructed patients on postoperative care to protect dental work and promote healing.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns, seating permanent crowns, [Action] and [Action].
- Protected patients by sterilizing instruments and equipment between every consultation.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and Equipment
- Positioned patients for treatment by making chair adjustments, hand them the headphones and tv remote, and prepared necessary equipment for procedures.
- Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
- Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
- Laid out dental instruments and equipment before procedures.
- Scheduled cleanings and dental appointments for patients using Dentrix EHR
- Created bitewing, panoramic and periapical X-ray images for dentist to review.
- Educated patients on treatment procedures and post-procedure home care.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Recorded complete medical histories, progress notes and assessment details in Dentrix EHR system.
- Replenished office supplies and kept every room patient-ready for optimal operations.
- Studied new and advanced dental assistant methods and technology by completing continuing education coursework.
- Applied cavity preventing agents, like fluoride and sealants, to protect patients' teeth from decay.
- Accurately collected and recorded patient medical and dental histories.
- Took dental images and X-rays to identify areas of concern and presented to dentists for review.
- Instructed patients on dental hygiene and oral care by demonstrating effective flossing and brushing techniques and recommending quality oral care products.
- Managed dental records and entered information to keep important patient information on file.
- Earned reputation for good attendance and hard work.
Front Desk Receptionist
City , STATEUrology Associates Of North Texas/Jun 2000 to Dec 2007
City , STATEUrology Associates Of North Texas/Jun 2000 to Dec 2007
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Interviewed patients to collect medical information and insurance details.
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy [Type] office with [Number] providers.
- Observed strict HIPAA guidelines at all times according to company policy.
- Handled all office supply ordering including ink cartridges, toner and paper
- Took messages from patients and promptly relayed to appropriate staff.
- Straightened up the waiting room so that it remained neat and organized.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Informed patients of financial responsibilities prior to rendering services.
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
- Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
- Set up appointments for physician visits and procedures using calendar software.
- Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Processed patient payments and scanned identification and insurance cards.
Education and Training
Registered Dental Assistant: Dental AssistingDental Assistant/Baylor School of DentistryMay 2009City, State
Cosmotology: Hair DesignOgle School of Hair Skin Nails - HurstDec 1986City, State
High School DiplomaFort Worth Christian AcademyMay 1984City, State
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Resume Overview
School Attended
- Dental Assistant/Baylor School of Dentistry
- Ogle School of Hair Skin Nails - Hurst
- Fort Worth Christian Academy
Job Titles Held:
- Inside Sales Coordinator /Lead Scheduling Coordinator
- Registered Dental Assistant
- Front Desk Receptionist
Degrees
- Registered Dental Assistant : Dental Assisting
Cosmotology : Hair Design
High School Diploma
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