Systematic Administrative Assistant and retail sales with over 3.5 years of experience in fast-paced office and sales floor settings. Hardworking team-player with expertise completing various clerical and human resources tasks and offering sales support. Responsible, punctual, and productive professional when working with little supervision
Skills
Office administration
Staff recruiting and retention
Training and mentoring
Interviewing and prescreening
Employee onboarding and orientation
Performance Management
Product and service sales
Organization
Leadership
Work History
02/2021 to Current
Independent Life Insurance AgentDelta – Boston, MA,
I work as an financial independent contractor for Primerica. I help families and businesses with a variety of financial services such as auto/home + life insurance and home and security. I conduct sales in-person, on Zoom, or both.
Currently in the process to obtain a State of Louisiana Life Insurance license.
06/2017 to Current
Store Administrative AssistantDick's Sporting Goods – City, STATE,
Recorded new hires, transfers, terminations, changes in job classifications and pay to main human resources files using People Soft.
Improved Training rating by 95% and fulfilled Ship from Store and BOPIS rate by 93%, 96% respectively.
Used Applicant Tracking Systems to review employment applications and background check reports to facilitate hiring process.
Evaluated resumes, interviewed and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
Facilitated all new employee orientations to foster positive team attitude.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Monitored employees for compliance such as time and attendance and identified violations and implemented corrective action.
Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
Engaged with customers to effectively build rapport and lasting relationships.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Educated customers on promotions to enhance sales.
Lead associates in the customer loyalty program.
06/2016 to 08/2016
Ramp Service AgentUnited Airlines Inc. – City, STATE,
Temporary Summer Job
Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Loaded and unloaded all cargo, including luggage and freight, and assisted crew and travelers with bags for over 4 daily flights.
Connected holes to the aircraft such as the APU.
Marshaling Aircraft
Education
Expected in 03/2021
Master of Science: Human Resource Management Southern New Hampshire University - Hooksett, NH GPA:
Currently with 4.00 GPA and expected to graduate with a 3.9 or higher.
Majored in Human Resource Management
Continuing education in Human Resource Management
Vice President of Human Resource Management Collegiate Association club
Member of The National Society of Leadership Success Sigma Alpha Pi Honor Society
Coursework in Strategic Human Resource Management, Talent Development and Workforce Planning, and HR Capstone and many others.
Expected in 09/2020
Certificate : Business Analytics Harvard Business School Online - HBS Online, GPA:
Took an 8-week cohort course in Business Analytics.
Completed Coursework and passed the course.
Interpreted data to inform business decisions
Recognized trends, detect outliers, and summarize data set and analyzed relationships between variables
Developed and test hypothesis and crafted sound survey questions and draw conclusions from population samples
Implemented regression analysis and other analytical techniques in Excel
Learned business analytic insights from companies such as Amazon, Walt Disney Studios, and Caesars Entertainment
Expected in 08/2015
Bachelor of Science: General Business Louisiana State University And A&M College - Baton Rouge, LA GPA:
Minored in Entrepreneurship.
Coursework in Tiger Marching Band, Introduction to Human Resource Management, Entrepreneurship, Corporate Finance, Financial and Managerial Accounting, Macroeconomics, Money, Banking, and Macroeconomic Activity, and more.
Member of The Louisiana State University Tiger Marching Band, "The Golden Band from Tigerland."
Affiliations
Society of Human Resource Management
National Society of Leadership and Success
Human Resource Management Collegiate Association club (SNHU)
Louisiana State University Alumni Association
Southern New Hampshire Alumni Association
Certifications
Lean Six Sigma-White Belt, GoLeanSixSigma.com - August 2020
People Analytics, Wharton Business School by Coursera - May 2020
Business Analytics, Harvard Business School Online - Sep 2020
Recruiting: Talent Acquisition & Hiring, Eazl - Jan 2020
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