Experienced Customer Service professional coupled with strong leadership values and relationship-building attributes. Poised with exceptional communication skills that help foster solid relationships with various cultural backgrounds. Reliable and responsible customer service team player who strives in cultivating a positive customer relationship (s) through clear and helpful communication. Ambitious and experienced in managing complex projects leading teams to meet and exceed customer expectations.
Phenomenal Customer Service
Able to learn quickly
CPR/First Aid certified
Independent Insurance Agent , 04/2013 to Current Farmers Insurance Agency – Denver, CO
Calculated quotes and educated potential clients on insurance options.
Tracked the progress of all outstanding insurance claims.
Calculated premiums and established payment methods for sales.
Evaluated leads obtained through direct referrals, lead databases and cold calling.
Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
Negotiated new and renewal production goals with business development manager.
Contributed ideas and offered constructive feedback at weekly sales and training meetings.
Met with prospective customers and business owners in their homes, businesses and other settings.
Analyzed sales volume, retention and loss ratio trends to identify areas for improvement.
Met with a minimum of 20 existing and prospective clients each week to select appropriate insurance policies.
Redeveloped an insurance marketing plan that would help me maintain and attract new business to my pipeline and customers within the Colorado market.
Customer Service / Driver, 02/2016 to Current Uber/Lyft Colorado – Denver, CO
Well mannered, reliable and competent Uber/Lyft driver with excellent driving skills and a thorough understating of driving laws.
Proven ability to drive in all elements and weather while providing excellent service to all passengers.
Constantly focusing on making journeys a pleasant and hassle-free experience for passengers of all cultural backgrounds.
Providing an atmosphere that excels the normal expectation's of the normal Uber/Lyft drivers.
Family Care Giver, 10/2014 to 03/2017 Continuum of Colorado – Aurora, Colorado, United States
Maintained a clean, healthy and safe environment.
Cooked appetizing and satisfying meals and snacks.
Monitored vital signs, such as blood pressure and pulse.
Responded appropriately to the physical, emotional and developmental needs of my family member.
Senior Account Executive, 03/2002 to 02/2013 Reveal Systems Inc – Longmont, Colorado, United States
Trained peers and management team on internal system supports and implementation plans.
Built client relationships by acting as the liaison between the customer service and sales teams.
Oversaw sales forecasting, goal setting and performance reporting for all accounts.
Effectively led a seasoned team of partner managers and account coordinators.
Developed competitive comparison tables of Reveals Point of Sale pricing, fees, ratings, category and product performance to use for account sales calls.
Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
Responsible for the sales and management of Real Estate and Marketing/Communication software applications in various US markets.
Associate of Arts: Denver Institute of Technology - Denver, CO