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Independent Insurance Agent Resume Example

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INDEPENDENT INSURANCE AGENT
Professional Summary
Experienced Customer Service professional coupled with strong leadership values and relationship-building attributes. Poised with exceptional communication skills that help foster solid relationships with various cultural backgrounds. Reliable and responsible customer service team player who strives in cultivating a positive customer relationship (s) through clear and helpful communication. Ambitious and experienced in managing complex projects leading teams to meet and exceed customer expectations.
Skills
  • Phenomenal Customer Service
  • Resilient Leadership
  • Customer-focused
  • Strong Communication
  • Team Player
  • Physically Fit
  • Management
  • Follows procedures
  • Able to learn quickly
  • Global traveler
  • CPR/First Aid certified
  • Multitasking skills
Work History
Independent Insurance Agent , 04/2013 to Current
 Farmers Insurance Agency – Denver, CO
  • Calculated quotes and educated potential clients on insurance options.
  • Tracked the progress of all outstanding insurance claims.
  • Calculated premiums and established payment methods for sales.
  • Evaluated leads obtained through direct referrals, lead databases and cold calling.
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
  • Negotiated new and renewal production goals with business development manager.
  • Contributed ideas and offered constructive feedback at weekly sales and training meetings.
  • Met with prospective customers and business owners in their homes, businesses and other settings.
  • Analyzed sales volume, retention and loss ratio trends to identify areas for improvement.
  • Met with a minimum of 20 existing and prospective clients each week to select appropriate insurance policies.
  • Redeveloped an insurance marketing plan that would help me maintain and attract new business to my pipeline and customers within the Colorado market.
Customer Service / Driver, 02/2016 to Current
 Uber/Lyft Colorado – Denver, CO
  • Well mannered, reliable and competent Uber/Lyft driver with excellent driving skills and a thorough understating of driving laws.
  • Proven ability to drive in all elements and weather while providing excellent service to all passengers.
  • Constantly focusing on making journeys a pleasant and hassle-free experience for passengers of all cultural backgrounds.
  • Providing an atmosphere that excels the normal expectation's of the normal Uber/Lyft drivers. 
Family Care Giver, 10/2014 to 03/2017
 Continuum of Colorado – Aurora, Colorado, United States
  • Maintained a clean, healthy and safe environment.
  • Cooked appetizing and satisfying meals and snacks.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of my family member.
Senior Account Executive, 03/2002 to 02/2013
 Reveal Systems Inc – Longmont, Colorado, United States
  • Trained peers and management team on internal system supports and implementation plans.
  • Built client relationships by acting as the liaison between the customer service and sales teams.
  • Oversaw sales forecasting, goal setting and performance reporting for all accounts.
  • Effectively led a seasoned team of partner managers and account coordinators.
  • Developed competitive comparison tables of Reveals Point of Sale pricing, fees, ratings, category and product performance to use for account sales calls.
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
  • Responsible for the sales and management of Real Estate and Marketing/Communication software applications in various US markets.
Education
Associate of Arts: Denver Institute of Technology - Denver, CO
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Resume Overview

Companies Worked For:

  • Farmers Insurance Agency
  • Uber/Lyft Colorado
  • Continuum of Colorado
  • Reveal Systems Inc

School Attended

  • Denver Institute of Technology

Job Titles Held:

  • Independent Insurance Agent
  • Customer Service / Driver
  • Family Care Giver
  • Senior Account Executive

Degrees

  • Associate of Arts :

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