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Independent Insurance Agent Resume Example

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INDEPENDENT INSURANCE AGENT
Professional Summary

Professional, innovative Independent Insurance Consultant. Expert, Accomplished Regional Pharmacy and Retail Manager with extensive experience in multi-million dollar Pharmacy & retail operations, business development, merchandising, customer care excellence, Human Resources, talent development, sales management, program & project management, procedure formulation and employee development. Possesses Advanced leadership skills with success guiding groups to achieve goals and working with multiple resources to bridge the gap between business objectives and operational capabilities. In-depth knowledge of retail sales & service management techniques, with the ability to improve processes, analyze complex issues and develop solutions, manage/motivate teams, and attain major company targets. Community Relationship Development / Organizational Development /Merchandising /Resource Allocation /Patient & Client Excellence /Revenue Generation / Inventory Management / Financial Management / Goal Attainment / Market Analysis / Sales / Revenue Optimization

Skills
  • Operations management
  • Budget Administration
  • Human resources management
  • Business development
  • Relationship building
  • Project management
  • Creativity
  • Communication
Work History
Independent Insurance Agent, 09/2019 to Current
Diane Hoenes Hope – Houston, TX
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records
  • Analyzed information gathered by investigation and report findings and recommendations
  • Created positioning and key messages to differentiate business solutions and products in market
  • Developed strategy and managed market communications that drove product demand
  • Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness
Regional Pharmacy & Retail Manager, 09/2001 to 08/2019
WALGREENS BOOTS ALLIANCE – Houston, TX
  • First global pharmacy-led, health and wellbeing Global enterprise with more than 370,000 employees in over 13,200 stores in 37 countries worldwide
  • Oversee operations of large pharmacy and retail location, with responsibility for driving attainment of company performance goals, KPIs - Key Performance Indicators and targets
  • Direct all aspects of sales development, customer service, budgeting, inventory, human resources, payroll, hiring and employee training
  • Build strong community and public relations through outreach programs and fundraising
  • Provide counseling and assistance in product purchasing, ordering, receiving, scheduling;merchandising, IT functions / software and equipment usage
  • Accomplishments:- Delivered 6% increase in salesian - Drove 94% customer satisfaction results highest score amongst 37 district stores of500 stores in total for 12 straight years- Increased average daily scripts and 90 day scripts by 7.8% while maintaining positive sales levels
  • Led store in achieving "Flagship" or "Elite Fleet" outstanding corporate customer service recognized levels eight times in 10 quarters, ensuring attainment of staff recognition and monetary bonus incentives
  • Contributed to store sales increase of 11% on average for 10 years
General Manager / Operations Manager, 01/1998 to 12/1999
CLUB SPORTS INTERNATIONAL - Starwood Resorts – Denver, Atlanta, CO, GA
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans
  • Strategized long-term business needs while generating guest relations feedback for process improvements
  • Designed sales and service strategies to improve revenue and retention
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets
  • Streamlined operational efficiencies by coordinating staff development and succession planning
  • Enhanced operational performance by developing effective business development strategies, systems and procedures
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit
  • Limited project lags, training over 300 employees on 5S principles, best practices, protocol and MRP/ERP system usage
  • Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout
  • Delivered exceptional client experiences with hands-on leadership of front line associates and area managers
  • Decreased costs by negotiating with vendors and suppliers for better prices
  • Improved productivity metrics by 20% through sales forecasting, resource allocation and managing scheduled labor
  • Diminished financial discrepancies, monitored quotes, production and material planning and bank reconciliations
  • Spearheaded development and launch of business management software system
  • Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality
  • Built and maintained loyal, long-term customer relationships through effective account management and engagement
Education
Executive MBA: 1996
BOISE STATE UNIVERSITY - Boise, ID
BA: Business Administration / Management, 1984
WESTERN STATE COLLEGE - Gunnison, CO
Additional Information
  • Licensed Independent Insurance Agent - Texas, Louisiana, Colorado
  • Certified Pharmacy Technician - PTCB
  • Oyster Creek Rotary
  • Houston Small Business Alliance
  • Black Belt Six Sigma Lean
  • Foundation Fighting Blindness Houston
  • Michael J.. Fox Foundation for Parkinson's Research
  • Junior League of Houston, Boise, and Lake Charles
  • United States Tennis Association
  • Habitat for Humanity Louisiana, Georgia, Idaho, Texas
  • American Heart Association
  • Pancreatic Cancer Association
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Resume Overview

Companies Worked For:

  • Diane Hoenes Hope
  • WALGREENS BOOTS ALLIANCE
  • CLUB SPORTS INTERNATIONAL - Starwood Resorts

School Attended

  • BOISE STATE UNIVERSITY
  • WESTERN STATE COLLEGE

Job Titles Held:

  • Independent Insurance Agent
  • Regional Pharmacy & Retail Manager
  • General Manager / Operations Manager

Degrees

  • Executive MBA : 1996
    BA : Business Administration / Management , 1984

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