LiveCareer-Resume

hybrid staff coordinator resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Customer Service Professional who demonstrates superior proficiency in fulfilling multifaceted roles. Offers excellent customer service skills, a willing approach to all assignments, and a consistently high level of productivity. Great at utilizing previously acquired expertise when completing a variety of tasks, duties and responsibilities. Radiate a positive attitude and persona to emerge in the work environment.

Skills
  • Good Communication skills ( Articulate, Quick learner,good listener)
  • office 365
  • Knowledgeable of Active Directory
  • Remote desktop Support
  • LAN WAN TCP
  • knowledge of windows XP.7.10
  • customer complaint resolution
  • Teamwork/ Collaboration
  • MS office Essential
  • VPN administrator
  • Team building
  • Self-motivated
  • Software troubleshooting
  • staff education and training
  • Desktop support
  • Mac systems
  • Hardware and software installation
  • Microsoft Outlook
Education
CARDIFF METROPOLITAN UNIVERSITY oF LONDON , Expected in BBA : Business Administration - GPA :
CAMBRIDGE INSTITUTE oF PROFESSIONAL TRAINING - DOUALA , Expected in Associate of Science : BUSINESS STUDIES - GPA :

College Prive Laic les sapins

College Prive Laic Les Sapins Yaounde Cameroon, Expected in High School Diploma : - GPA :
Certifications
  • ComptiA A_+
  • Customer service representative certification, in order to start answering calls and assist customers with requests or enquiries , a training course was required. Upon completion of the program,trainees with a score of 85% or higher were provided an official certification.
  • Technical Support Certification, May 2017, In order to successfully matriculate from assisting customers with their basic technical needs to a more advanced level of technical support, certification was required and obtained post completion of the program.


Work History
Mustardseed Healthcare Services - Hybrid Staff Coordinator
City, STATE, 10/2019 - 12/2021
  • Manage agenda of 90 caregivers daily and ensure they provide great service
  • Received and responded to customer requests via letters, emails, telephone calls and in-person interactions
  • Work remotely with administration staff to train new caregivers, resolve customers employment-related disputes
  • Filled staffing vacancies and developed schedules to guarantee sufficient shift coverage
  • Managed filing systems for electronic and hard copy documents to keep organized records
  • Prepared agendas and took notes at meetings to archive proceedings
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
  • Utilized proactive communication abilities to resolve employment-related disputes
  • Tracked records, filed documents and maintained communication between clients to manage office activities
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
TATA CONSULTING SERVICE - Technical Support Representative Level 2
City, STATE, 05/2017 - 05/2019


  • Provide exceptional customer experiences by empowering customers with product knowledge and consistently handling customer interactions proficiently.
  • Assist customers via email and phones, log requests or incidents with IT issues and escalations.
  • Created user accounts and managed access control
  • Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone
  • Performed remote support tasks for mobile devices such as smartphones and tablets, correcting issues on iOS and Android units
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Coordinator of the Local and international team to meet the needs of our client
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Monitored helpdesk and responded to incoming tickets to address support needs
  • Researched and assisted customers in troubleshooting technical issues via an internet phone connection
  • Navigated easily through multiple computer applications with speed and accuracy
  • Toggle between 12 - 15 company-based software application
  • Promote from technical support L1 to L2 after 1 year of employment due to consistently reaching and exceeding call metrics and performance standards.
  • Embraced ongoing personal development through regular training which served as a curriculum geared towards enhancing an advocate's familiarity with company guidelines procedures, resolution tactics, general and work specific technical knowledge and problem- solving/troubleshooting skills.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
  • Answered customer support inquiries via specialized ticket tracking platforms
  • Assist manager on his daily work, such as train new employees, participate to different meetings and collaborate with others departments in order to provide great services to customers.
Singapore Telecommunication - Senior Customer Service Executive
City, STATE, 06/2014 - 05/2017
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
  • I have been awarded the Singtel ( Singapore telecommunication) Spot Award 8 times with highest excellent rating in sms Poll Campaign
  • Mentoring and training Junior Staff and assist supervisors with any assignments, when required
  • Produce weekly team performance reports
  • Liaising with internal and external support teams
  • Establish a support desk function to customers and respond diligently to customers requests, enquiries and complaints
  • Followed up with customers about resolved issues to maintain high standards of customer service
  • Informed customers of sales promotions and services, warranties or terms of sale and refunds or exchanges
  • Answered multi-line phones and used active listening skills to assess client's issues and challenges
  • Cross-trained and backed up other customer service managers
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
  • Investigated and resolved customer inquiries and complaints quickly
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Conducted surveys to determine customer opinion of products and services.
Accomplishments
  • Awarded The Singtel spot Award with highest Excellent Rating in sms poll campaign,8 times.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

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Resume Overview

School Attended

  • CARDIFF METROPOLITAN UNIVERSITY oF LONDON
  • CAMBRIDGE INSTITUTE oF PROFESSIONAL TRAINING - DOUALA
  • College Prive Laic Les Sapins

Job Titles Held:

  • Hybrid Staff Coordinator
  • Technical Support Representative Level 2
  • Senior Customer Service Executive

Degrees

  • BBA
  • Associate of Science
  • High School Diploma

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