hybrid staff coordinator resume example with 7+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Customer Service Professional who demonstrates superior proficiency in fulfilling multifaceted roles. Offers excellent customer service skills, a willing approach to all assignments, and a consistently high level of productivity. Great at utilizing previously acquired expertise when completing a variety of tasks, duties and responsibilities. Radiate a positive attitude and persona to emerge in the work environment.

  • Good Communication skills ( Articulate, Quick learner,good listener)
  • office 365
  • Knowledgeable of Active Directory
  • Remote desktop Support
  • knowledge of windows XP.7.10
  • customer complaint resolution
  • Teamwork/ Collaboration
  • MS office Essential
  • VPN administrator
  • Team building
  • Self-motivated
  • Software troubleshooting
  • staff education and training
  • Desktop support
  • Mac systems
  • Hardware and software installation
  • Microsoft Outlook
CARDIFF METROPOLITAN UNIVERSITY oF LONDON , Expected in BBA : Business Administration - GPA :

College Prive Laic les sapins

College Prive Laic Les Sapins Yaounde Cameroon, Expected in High School Diploma : - GPA :
  • ComptiA A_+
  • Customer service representative certification, in order to start answering calls and assist customers with requests or enquiries , a training course was required. Upon completion of the program,trainees with a score of 85% or higher were provided an official certification.
  • Technical Support Certification, May 2017, In order to successfully matriculate from assisting customers with their basic technical needs to a more advanced level of technical support, certification was required and obtained post completion of the program.

Work History
Mustardseed Healthcare Services - Hybrid Staff Coordinator
City, STATE, 10/2019 - 12/2021
  • Manage agenda of 90 caregivers daily and ensure they provide great service
  • Received and responded to customer requests via letters, emails, telephone calls and in-person interactions
  • Work remotely with administration staff to train new caregivers, resolve customers employment-related disputes
  • Filled staffing vacancies and developed schedules to guarantee sufficient shift coverage
  • Managed filing systems for electronic and hard copy documents to keep organized records
  • Prepared agendas and took notes at meetings to archive proceedings
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
  • Utilized proactive communication abilities to resolve employment-related disputes
  • Tracked records, filed documents and maintained communication between clients to manage office activities
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
TATA CONSULTING SERVICE - Technical Support Representative Level 2
City, STATE, 05/2017 - 05/2019

  • Provide exceptional customer experiences by empowering customers with product knowledge and consistently handling customer interactions proficiently.
  • Assist customers via email and phones, log requests or incidents with IT issues and escalations.
  • Created user accounts and managed access control
  • Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone
  • Performed remote support tasks for mobile devices such as smartphones and tablets, correcting issues on iOS and Android units
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Coordinator of the Local and international team to meet the needs of our client
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Monitored helpdesk and responded to incoming tickets to address support needs
  • Researched and assisted customers in troubleshooting technical issues via an internet phone connection
  • Navigated easily through multiple computer applications with speed and accuracy
  • Toggle between 12 - 15 company-based software application
  • Promote from technical support L1 to L2 after 1 year of employment due to consistently reaching and exceeding call metrics and performance standards.
  • Embraced ongoing personal development through regular training which served as a curriculum geared towards enhancing an advocate's familiarity with company guidelines procedures, resolution tactics, general and work specific technical knowledge and problem- solving/troubleshooting skills.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
  • Answered customer support inquiries via specialized ticket tracking platforms
  • Assist manager on his daily work, such as train new employees, participate to different meetings and collaborate with others departments in order to provide great services to customers.
Singapore Telecommunication - Senior Customer Service Executive
City, STATE, 06/2014 - 05/2017
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
  • I have been awarded the Singtel ( Singapore telecommunication) Spot Award 8 times with highest excellent rating in sms Poll Campaign
  • Mentoring and training Junior Staff and assist supervisors with any assignments, when required
  • Produce weekly team performance reports
  • Liaising with internal and external support teams
  • Establish a support desk function to customers and respond diligently to customers requests, enquiries and complaints
  • Followed up with customers about resolved issues to maintain high standards of customer service
  • Informed customers of sales promotions and services, warranties or terms of sale and refunds or exchanges
  • Answered multi-line phones and used active listening skills to assess client's issues and challenges
  • Cross-trained and backed up other customer service managers
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
  • Investigated and resolved customer inquiries and complaints quickly
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Conducted surveys to determine customer opinion of products and services.
  • Awarded The Singtel spot Award with highest Excellent Rating in sms poll campaign,8 times.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • College Prive Laic Les Sapins

Job Titles Held:

  • Hybrid Staff Coordinator
  • Technical Support Representative Level 2
  • Senior Customer Service Executive


  • BBA
  • Associate of Science
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: