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home assistant personal shopper assistant resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Friendly Veterinary Receptionist with a love of animals and a strong work ethic. Committed to working as part of an amazing office team.

Skills
  • Mobile ordering understanding
  • Physical stamina
  • Sales expertise
  • Payment processing
  • Delivery procedures
  • Reception area maintenance
  • Customer service
  • Inventory management
  • Communications
  • Organization
  • Problem resolution
  • Team building
  • Process improvement
Experience
02/2020 to Current
Home Assistant/Personal Shopper Assistant Dean Health Springfield, IL,
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Maximized hourly rate by organizing shopping trips and planning efficient routes.
  • Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
  • Offered animals ample exercise opportunities through walks and play activities.
  • Applied ointments and other medication to treat eyes, skin and other body parts.
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
  • Unloaded and organized supplies and product inventory to maximize team efficiency.
  • Monitored animals during group play sessions, checking for signs of aggressive or fearful behavior and to prevent biting among dogs.
  • Provided seamless communication to inform pet owners of visits and pet status.
  • Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.
  • Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
  • Washed, groomed and trimmed each animal to enhance coat health.
  • Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
10/2003 to Current
Massage Therapist Self Employed City, STATE,
  • Assisted with basic bookkeeping needs such as filing and maintaining over 75 clients' records.
  • Discussed body treatment needs and expectations with clients to maintain 100% customer satisfaction.
  • Gave clients individualized suggestions for stretching, strengthening, postural and relaxation techniques.
  • Created agendas and communication materials for team meetings.
  • Worked clients weekly performing variety of therapeutic massages, including pregnancy, sports, deep tissue and Swedish.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
04/1996 to 10/2007
Veterinary Receptionist/Assistant/Kennel Technician Modesto Veterinary Hospital City, STATE,

I had the opportunity to get to work and train with the most wonderful Doctors. They allowed me personal time and growth. I was employed with Dr. Bruce Johnson DVM on Tree separate occasions. It always felt like home. I worked directly on a daily basis with Dr. Johnson, and also got to work with Dr. Lattig and Dr. Dooley since it was a three practice group. I really enjoy working with animals. seeing them happy and healthy is very rewarding

  • Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
  • Reviewed pet records from daily visits and appointments, entering all important data into system.
  • Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
  • Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 30 animals per day.
  • Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
  • Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
  • Supervised waiting area, mopped floors, dusted and rearranged magazines to maintain office.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Treated animals afflicted with mange and other skin conditions with therapeutic bath treatments and medications.
  • Assessed health conditions, symptoms and history of animals and delivered treatment.
  • Interacted with clients regarding animal health, education on treatment protocols and general procedures.
  • Educated clients and public on animal health, treatment protocols and general procedures.
  • Explained disease and condition diagnoses, prognoses and treatment options to pet and animal owners to provide information for decision-making concerning care.
  • Liaised with pet owners, asking appropriate questions and listening carefully to understand symptoms and explain treatment options.
  • Treated wide array of small animals for disease and injuries and provided preventive health care treatments such as vaccinations, parasite prophylaxis and nutrition options.
  • Completed full assessments of animals, averaging 25 per shift.
  • Provided assistance and support to owners during end-stage pet illnesses, delivering comfort, compassion and kind words.
  • Supervised inventory management and placed medication orders to ensure adequate supplies at all times.
09/2004 to 05/2006
Veterinary Receptionist/Technician Bayside Animal Hospital City, STATE,
  • Reviewed pet records from daily visits and appointments, entering all important data into system.
  • Worked with clients to processes all financial transactions.
  • Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Processed financial transactions for clients.
  • Supervised waiting area, mopped floors, stocked and rearranged magazines to maintain office.
  • Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 25 animals per day.
  • Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
  • Called patients to schedule all appointments, consistently double-checking information and availability.
  • Worked with doctor and RVT to prepare correct equipment and supplies for over 10 daily surgical appointments.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Gathered information to file appeals for insurance denials and minimized inaccuracies by maintaining accurate records of approvals.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Updated patient financial information to promote accurate record keeping.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Answered 75 average daily phone calls to schedule appointments and address patient inquiries.
Education and Training
Expected in 10/2003
Certificate: Therapeutic Massage
Calaveras College Of Massage Therapy - San Andreas, CA,
GPA:

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Resume Overview

School Attended

  • Calaveras College Of Massage Therapy

Job Titles Held:

  • Home Assistant/Personal Shopper Assistant
  • Massage Therapist
  • Veterinary Receptionist/Assistant/Kennel Technician
  • Veterinary Receptionist/Technician

Degrees

  • Certificate

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