Group Sales Coordinator / Reservationist with over 10 + years of experience. Experienced Customer Service Representative with over 10+ years of experience in the Entertainment and Service Industry. Excellent reputation for resolving problems and improving customer satisfaction. Recognized consistently for performance excellence and driven by success. Excellent reputation for resolving problems and improving customer satisfaction. Recognized consistently for performance excellence and driven by success. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel. Expert in processing payments to minimize outstanding debt, excess fees and interest.
Skills
MS Office including excel
Sheet balancing
Vendor invoice processing
Payment processing
Organization and Time management
Leadership
Salesforce, CRM, MPR, Delphi, SAP, Global Sales Agent
Ability to work independently and multi task.
Relationship Development
Communications
Team Building
Type 50 WPM
Public Interaction Experience
Education
Poinciana High SchoolKissimmee, FLExpected in ā āStandard Diploma : - GPA:
Valencia CollegeOrlando, FLExpected in ā āAssociate Of Business Administration:in Progress - GPA:
Work History
SeaWorld Parks & Entertainment - Group Sales Coordinator/Reservationist City, STATE, 04/2018 - 09/2020
Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals for over 100 contracted accounts.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Worked with supervisors and management to maintain status reports and update information for client projects.
Recorded expenses and maintained reseller accounts in internal software.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
Utilized internal software to input all key data into hotel's database system.
Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Organized the files and orders for groups ranging from schools to private events anywhere between 15 to 1,000 people.
SeaWorld Parks & Entertainment - Customer Service Representative / GuestAssistance City, STATE, 03/2011 - 04/2018
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Preserved revenue streams by utilizing strong communication and negotiation skills to maintain customer satisfaction.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Provided primary customer support to internal and external customers in fast-paced environment.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Suggested new procedure to persuade cancelling customers to stay with company, resulting in 90 % decrease in cancellations.
Drove team revenue totals by bringing in over $200,000 in sales.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Entered customer interaction details in internal software to track requests, document problems and record solutions offered.
Offered advice and assistance to customers, paying attention to special needs or wants.
Leveraged sales expertise to promote SeaWorld Parks and Entertainment memorable experiences and capitalize on upsell opportunities.
SeaWorld Parks & Entertainment - Photographer / Videographer City, STATE, 11/2006 - 03/2011
Photographed high-quality images for both print and internet distribution.
Photographed guests swimming with dolphins, stingrays and other aquatic mammals to create long lasting memories for generations to come.
Inspected proofs to verify quality of prints and need for adjusting and retouching.
Consulted with supervisors to handle any unusual problems and alter existing equipment.
Directed guests to photo port location to view and purchase pictures.
Handled cameras operating at several thousand frames per second.
Experimented with different lighting effects to deliver unique images utilized on websites, prints and promotional items.
Working collaboratively with clients and guests at our luxurious day resort Discovery Cove.
Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
Archived photographs on computers and servers.
Skills
MS Office including excel
Sheet balancing
Vendor invoice processing
Payment processing
Organization and Time management
Leadership
Salesforce, CRM, MPR, Delphi, SAP, Global Sales Agent
Ability to work independently and multi task.
Relationship Development
Communications
Team Building
Type 50 WPM
Public Interaction Experience
Work History
SeaWorld Parks & Entertainment- Group Sales Coordinator/Reservationist Orlando , FL04/2018 - 09/2020
Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals for over 100 contracted accounts.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Worked with supervisors and management to maintain status reports and update information for client projects.
Recorded expenses and maintained reseller accounts in internal software.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
Utilized internal software to input all key data into hotel's database system.
Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Organized the files and orders for groups ranging from schools to private events anywhere between 15 to 1,000 people.
SeaWorld Parks & Entertainment- Customer Service Representative / GuestAssistance Orlando , FL03/2011 - 04/2018
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Preserved revenue streams by utilizing strong communication and negotiation skills to maintain customer satisfaction.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Provided primary customer support to internal and external customers in fast-paced environment.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Suggested new procedure to persuade cancelling customers to stay with company, resulting in 90 % decrease in cancellations.
Drove team revenue totals by bringing in over $200,000 in sales.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Entered customer interaction details in internal software to track requests, document problems and record solutions offered.
Offered advice and assistance to customers, paying attention to special needs or wants.
Leveraged sales expertise to promote SeaWorld Parks and Entertainment memorable experiences and capitalize on upsell opportunities.
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