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group sales coordinator resume example with 6+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Enthusiastic Group Sales Coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of sales and time management and training in guiding sales calls to ensure customer satisfaction. Motivated to learn, grow and excel in the customer service industry.

Skills
  • Vendor invoice processing
  • Payment processing
  • Project organization
  • Operational improvement
  • MS Office
  • Regulatory filings
  • Process improvement
  • Team management
  • Supervision
  • Problem resolution
Work History
07/2019 to Current Group Sales Coordinator Boyd Gaming, Inc. | Florence, IN,
  • Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
  • Resolved customer problems, improved operations and provided exceptional client support.
  • Worked with online/ phone customers to understand needs and provide excellent service.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Handled 30-40 calls per day to address customer inquiries and concerns.
03/2018 to 05/2019 Server Trainer 99 Restaurants | Foxboro, MA,
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Trained new team members on restaurant procedures, menu items and performance strategies.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
01/2017 to 03/2018 Customer Service /Sales Representative Road & Rail Services | Frankfort, KY,
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Established fair pricing structures and finalized contracts to complete purchase agreements with online customers.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Communicated client satisfaction trends and product usage to marketing, sales and product development groups.
  • Answered and directed 30 calls per day to manage customer accounts, respond to service queries and cancel accounts.
  • Exceeded call monitoring expectations through accurate reporting and processing.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Determined customer needs and interests to recommend the best products to our customers.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Networked at events and by phone to expand business profits and revenues.
  • Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
06/2014 to 01/2017 Manager Chick-Fil-A Inc. | City, STATE,
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Cross-trained existing employees to maximize team agility and performance.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Demonstrated new products, procedures and techniques to employees.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Trained new employees in specific job requirements.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Hired, trained and mentored staff to maximize effectiveness.
  • Supervised 50+ employees in the Lawrenceville shop by monitoring activities, coaching and offering hands-on support.
Education
Expected in 04/2019 to to Esthetician License | Esthetics Paul Mitchell The School - Esani, Roswell, GA GPA:

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Resume Overview

School Attended

  • Paul Mitchell The School - Esani

Job Titles Held:

  • Group Sales Coordinator
  • Server Trainer
  • Customer Service /Sales Representative
  • Manager

Degrees

  • Esthetician License

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