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group sales coordinator resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

I am a detail-oriented person with a lot of work and life experience. I am focused, dedicated and skillful in quickly identifying errors to minimize losses. Experienced with working in a fast paced and stressful environment for over 10 years. I have an excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements, while building team moral. I consistently strive to find ways to save costs while increasing profits and I am very enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I have a clear understanding of what needs to be done in the moment and can think quickly to resolve a problem. I am very motivated to learn, grow and excel in life.

Skills
  • Sheet balancing
  • Data Entry
  • Financial Reporting
  • Payment processing
  • Vendor invoice processing
  • Organization, prioritizing, and outstanding multi-tasking
  • Fast-learner
  • Operations planning
Work History
06/2019 to Current
Group Sales Coordinator Accor Hotels Boston, MA,
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Partnered with vendors and suppliers to effectively manage and budget for maximum Group Sales profits.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Evaluated upcoming program plans to forecast expected resource needs.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Identified cost-effective vendors and set up favorable contracts, saving $2,475.00 per year in lunch vendor expenses.
  • Verified vendor accounts by reconciling monthly statements and related transactions.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Drove operational improvements which resulted in savings and improved profit margins.
04/2016 to 06/2019
Customer Service Representative Greenstone Fcs Little Chute, WI,
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Recommended tours to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Educated customers on promotions to enhance sales.
  • Answered constant flow of customer calls with up to 10 calls in queue per minute.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Drove team revenue totals by bringing in over $160,000 in sales during the first quarter of 2019.
  • Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of products and services.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
04/2007 to 09/2015
Assistant Trainer Steve Klesaris Racing Stable City, STATE,
  • Received training directives from horse and stable owners and provided oral and written reports of horse progress towards training objectives.
  • Prepared horses for specific competitions or tasks.
  • Treatment minor horse injuries.
  • Fit gear for horses and specific riders.
  • Inspected, prepared, cleaned, disinfected and maintained comfortable horse stable and enclosures.
  • Directed other horse trainers and stable hands to complete training and maintenance tasks requested by owners or needing urgent attention.
  • Monitored horses health and statuses before races or competitions.
  • Took horses to training sessions and provided basic care, including saddling up, grooming, exercising and travelling.
  • Scheduled farrier and vet appointments regularly.
  • Maintained animal health records, treating minor injuries and reporting serious injuries to owners for consultation with veterinarians.
  • Managed feeding, training and general stable procedures, communicating issues or significant maintenance requirements to management when necessary.
  • Conferred with owners about methods for continuing training and reinforcing methods taught in classes.
  • Maintained clean, neat and hazard-free animal areas to protect individual health and well being.
  • Worked with stable employees on the daily schedules for the horses.
Education
Expected in 06/2005 to to
High School Diploma:
Winslow Township High School - Atco, NJ,
GPA:

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Resume Overview

School Attended

  • Winslow Township High School

Job Titles Held:

  • Group Sales Coordinator
  • Customer Service Representative
  • Assistant Trainer

Degrees

  • High School Diploma

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