Enthusiastic Customer Service Representative that is eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the customer experience and accountability needed to drive positive business results. Motivated to learn, grow and excel in the Healthcare field.
Helped customers complete purchases, locate items and join reward programs.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Stocked, tagged and displayed merchandise as required.
Reviewed new promotions and monitored price changes.
Greeted customers entering store and responded promptly to customer needs.
Worked flexible schedule and extra shifts to meet business needs.
Recommended accessories and complementary purchases to boost revenue.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Full Time Key Attendant, 02/2020 - 10/2020 Kisco Senior Living, Llc – Rancho Santa Margarita, CA,
Sales
Data Entry
Run and Analyzing daily reports
Trains and develops new sales team associates in products, selling techniques and company procedures.
Manage the customer experience through daily communication and interaction with the team
Provide exceptional customer service by recommending customers on service options, pricing, and savings opportunities through memberships or promotional information.
Serves as the go to person for all customer service needs as the Key Holder
Cash Handling from site to Bank Deposits
Chemical Inventory
Cleaning
Store Manager, 11/2019 - 01/2020 Allstate Insurance Company – City, STATE,
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Rotated merchandise and displays to feature new products and promotions.
Created work schedules according to sales volume and number of employees.
Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to already gifted team of cupcake barista's.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Trained and developed new associates on POS system and key sales tactics, which improved process flows.
Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
Restocked display cases with attractive arrangements to promote specialty food items like cookies and cupcakes.
Maintained supply levels in counter and customer areas to meet typical demands.
Barista, 09/2018 - 01/2020 Company Name – City, State,
Elevated customer loyalty by using strong communication skills for the abilities to resolve customer problems.
Decorated cupcake display cases
Top performer with the ability to provide drinks quickly and accurately per the customers request
Supply and Inventory
Completed Cash Audits daily
Rounding to ensure crowd control and fire marshal codes were being followed
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Complied with standards for merchandising, stocking and storing product.
Ensured customer loyalty by remembering personal preferences and allergy information.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Customer Service Representative, 03/2017 - 01/2018 Company Name – City, State,
Handled Policy quotes for Home's, Car's, Boat's and RV's.
Policy changes
Offered advice and assistance to customers, paying attention to special needs or wants.
Educated customers on a way they can save money to enhance sales of a certain product or combining policies.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responsible for handling all new clients requests for quotes
Cash Handling
Cleaning and maintaining the office
Filing
Maintained all the proper documentation for coverage binding.
Education
High School Diploma: , Expected in 05/2015 - Lake Hamilton High School - Pearcy, AR GPA:
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