Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Enthusiastic Customer Service Representative that is eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the customer experience and accountability needed to drive positive business results. Motivated to learn, grow and excel in the Healthcare field.

  • Fast Learner
  • Effective Communication skills
  • Creative Problem Solving
  • Processing Payments and Money Handing Procedures
  • Order Fulfillment
  • Report Preparation
  • Data Entry
  • Computer Proficient
  • POS Systems Expert
  • Cleaning Procedures
  • Safety Understanding
  • Inventory and Supply Tracking
  • Telephone Etiquette
  • Office Organization
  • Filing
  • Scheduling
Work History
Patient Access Representative, 01/2021 - Current
C-A-L Ranch Burley, ID,
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Resolved patient financial problems with guidance from documented guidelines and procedures.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Obtaining new orders from Dr. Office's.
  • Scheduling new and reoccurring patients, in person and over the phone.
  • Breaking down the process for diagnostic imaging.
  • Registering patients for their exams.
Seasonal Cashier, 10/2021 - 12/2021
Elior Mystic, CT,
  • Helped customers complete purchases, locate items and join reward programs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Stocked, tagged and displayed merchandise as required.
  • Reviewed new promotions and monitored price changes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Recommended accessories and complementary purchases to boost revenue.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Full Time Key Attendant, 02/2020 - 10/2020
Kisco Senior Living, Llc Rancho Santa Margarita, CA,
  • Sales
  • Data Entry
  • Run and Analyzing daily reports
  • Trains and develops new sales team associates in products, selling techniques and company procedures.
  • Manage the customer experience through daily communication and interaction with the team
  • Provide exceptional customer service by recommending customers on service options, pricing, and savings opportunities through memberships or promotional information.
  • Serves as the go to person for all customer service needs as the Key Holder
  • Cash Handling from site to Bank Deposits
  • Chemical Inventory
  • Cleaning
Store Manager, 11/2019 - 01/2020
Allstate Insurance Company City, STATE,
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Rotated merchandise and displays to feature new products and promotions.
  • Created work schedules according to sales volume and number of employees.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to already gifted team of cupcake barista's.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows.
  • Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
  • Restocked display cases with attractive arrangements to promote specialty food items like cookies and cupcakes.
  • Maintained supply levels in counter and customer areas to meet typical demands.
Barista, 09/2018 - 01/2020
Company Name City, State,
  • Elevated customer loyalty by using strong communication skills for the abilities to resolve customer problems.
  • Decorated cupcake display cases
  • Top performer with the ability to provide drinks quickly and accurately per the customers request
  • Supply and Inventory
  • Completed Cash Audits daily
  • Rounding to ensure crowd control and fire marshal codes were being followed
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Complied with standards for merchandising, stocking and storing product.
  • Ensured customer loyalty by remembering personal preferences and allergy information.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Customer Service Representative, 03/2017 - 01/2018
Company Name City, State,
  • Handled Policy quotes for Home's, Car's, Boat's and RV's.
  • Policy changes
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Educated customers on a way they can save money to enhance sales of a certain product or combining policies.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responsible for handling all new clients requests for quotes
  • Cash Handling
  • Cleaning and maintaining the office
  • Filing
  • Maintained all the proper documentation for coverage binding.
High School Diploma: , Expected in 05/2015
Lake Hamilton High School - Pearcy, AR

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School Attended

  • Lake Hamilton High School

Job Titles Held:

  • Patient Access Representative
  • Seasonal Cashier
  • Full Time Key Attendant
  • Store Manager
  • Barista
  • Customer Service Representative


  • High School Diploma

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