Hardworking Full Service Shopper bringing expert shopping and time management abilities. Delights customers by locating desired items quickly and consistently meeting delivery schedules. Recognized for excellent service.
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
Versatile team member offering over 3 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support.
Skills
Accurate money handling
Sales proficiency
Online ordering familiarity
Trend understanding
Product knowledge
Customer Relations
Point of sale operation
Store opening and closing
Cash Handling
Good Telephone Etiquette
Written Communication
Attention to Detail
Work History
10/2020 to Current
Full Service ShopperPotbelly Sandwich Shop – Lakewood, CO,
Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Loaded and unloaded orders at customer's homes or locations.
Worked productively with customers to meet order requirements and service expectations.
Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
Kept vehicle clean and neat to offer professional impression to every customer.
Consistently met deadlines and quality goals for accuracy and timeliness.
Reviews orders prior to pick up for accuracy and purchase-by dates.
Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Consulted with customers on food selections and custom order requests.
Worked with over 10 customers daily to fulfill specific 10 orders according to customer needs and inventory availability.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
08/2020 to Current
Delivery DriverThink Aksarben – Omaha, NE,
Completed on-time deliveries by choosing best and most efficient routes.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Kept and studied detailed mileage and fuel reports to track overall fuel costs.
Worked overnight shifts during peak periods to meet coverage needs.
Completed rush deliveries on tight timetables to satisfy customer needs.
Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Operated vehicle safely in highly congested areas with no traffic violations.
Successfully avoided time delivery delays by carefully planning best routes.
08/2020 to 06/2021
BaristaKao – West Chester, OH,
Recommended products based on solid understanding of individual customer needs and preferences.
Maintained supply levels in counter and customer areas to meet typical demands.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Engendered customer loyalty by remembering personal preferences and allergy information.
Set and achieved goals for professional development and advancement.
Complied with standards for merchandising, stocking and storing product.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Upsold specialty items with beverages, increasing store sales.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
Prioritized drink requests while managing interruptions.
Made and served brand-specific café beverages per day with speed, quality and consistency.
Cleaned counters, machines, utensils and seating areas daily.
Maintained regular and consistent attendance and punctuality.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
Constantly expanded personal knowledge of coffee styles and varieties.
Trained new employees in groups and in one-on-one scenarios.
Developed and demonstrated skillful and creative latte art to engage customers.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Controlled line and crowd with quick, efficient service.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
Educated coworkers and customers about new products.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
08/2019 to 02/2020
Factory WorkerDel Monte Foods – City, STATE,
Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
Conducted quality inspections of finished products and made minor repairs to meet project expectations.
Documented production information via daily system logs and discussed issues with management.
Maintained machinery to prevent overloads and avoid malfunctions.
Inspected final products to assess compliance with quality standards and established tolerances.
Operated 3 machines proficiently and in compliance to safety standards.
Monitored machinery in operation to identify concerns and make corrections or report complex problems.
Took part in company-offered training sessions to improve skills and knowledge.
Calibrated and repaired machinery and equipment.
Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
Carefully packaged finished products and prepared for shipment.
Unloaded and loaded items from conveyors, machines, and conveyances.
Reviewed job specifications to determine appropriate setups for production runs.
Inspected products and machines to maintain quality and efficiency.
Inspected finished products for quality and adherence to customer specifications.
Maintained organized work area by cleaning and removing hazards.
Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products.
Made sure that products were produced on time and are of good quality.
Reviewed production schedules and streamlined processes.
Calibrated machines to maintain required productivity levels and adherence to quality standards.
Education
Expected in 05/2015
High School Diploma: Rock Falls Township High School - Rock Falls, IL, GPA:
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