Full Service Shopper Resume Example
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FULL SERVICE SHOPPER
Professional Summary
- Detail-oriented and driven Front Desk Lodging Representative with expertise in problem solving and managing daily office functions.
- Telephone Customer Service- Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Law Enforcement Desk Operatorwith expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
- Law Enforcement Desk Operator and Customer Service Representativewith more than 10 years of professional customer service and leadership experience.
- Customer-oriented personal shopper successful at troubleshooting and handling customer support issues in a timely manner.
- Was the only 129th Security Forces member to receive 100% during government Staff Assistance Visit for quality control in 2009
- Conscientious Security Guard adept at managing security risks with ease and using judgment to resolve problem situations.
- Reliable security and management professional skilled in applying analytical and evaluative methods and techniques to resolve complex issues.
Skills
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Work History
November 2015-January 2017Full Service Shopper | City Of Lenexa | Lenexa , KS
- Verified each delivery against shopping instructions before delivering to customers.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Loaded and unloaded 8-10 deliveries per shift.
- Developed knowledge about products and sales items to answer shoppers\' questions.
- Personally shopped for 1-3 customers per hour.
- Provided on time delivery services to 1-3 customers per hour.
- Alerted customers to sales events and promotions.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Shared best practices for customer service with other team members to help improve the company\'s efficiency.
- Used time efficiently when not serving customers, including maintaining Instacart staging area and developing knowledge on store layout.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Answered customer telephone calls promptly and in an appropriate manner.
December 2004-December 2010Security Forces Journeyman | United States Air Force, 129th Security Forces Squadron | City , STATE
- Actively patrolled assigned areas to prevent and detect crimes.
- Enforced all traffic laws and ordinances.
- Investigated and reported crimes, accidents, offenses and damage to property.
- Detained offenders and conducted interviews.
- Assisted in crime prevention programs.
- Checked all vehicle equipment for proper functioning prior to use.
- Responded immediately to calls involving criminal activity and security breaches.
- Protected all personnel and government property within assigned jurisdiction.
- Supervised a team of 1-3 security forces personnel during a given shift.
- Monitored and authorized entrance and departure of vehicles and visitors.
- Detected suspicious activities and watched for criminal acts and rule infractions.
- Monitored and authorized entrance and departure of employees and visitors to secured areas.
- Circulated among visitors, and employees to preserve order and protect property.
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
- Monitored and reported suspicious activities to local civilian law enforcement.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Warned offenders about legal infractions and violations.
- Monitored central alarm system for intrusion, and duress alarms and responded when needed.
- Denied entrance to multiple buildings to unauthorized persons.
- Performed surveillance of all base individuals using base-wide camera operating system.
November 2007-November 2008Non-Commissioned Officer In Charge of Training | United States Air Force, 129th Security Forces Squadron | City , STATE
- Organized and conducted training for 5-10 new trainees per week.
- Selected and assigned instructors to conduct training courses and exercises.
- Monitored military members participation and behaviors throughout the training process and training exercises.
- Addressed all questions from training program participants.
- Assumed ownership of all training program initiatives.
- Applied security operating procedures for 100+ personnel.
- Conducted weekly standard training evaluations.
July 2004-August 2004Transition Trainer | Salt Lake City School District | City , STATE
- Supervised 8 -10 adult students for life skills building per day
- Taught life skills such as cooking, cleaning, utilizing public transportation, and safety
- Prepared weekly progress reports for adult students
- Supported developmentally-appropriate curriculum for 8 -10 adult students per day
- Supervised 8 - 10 adult students at job sites 2-3 times / week
- Counseled adult students with mental health disorders such as Down Syndrome and Autism during class
- Developed weekly training plans
- Consulted with adult students when developing long term goals and objectives.
- Counseled adult students to help them understand and overcome personal, social and behavioral problems.
June 2000-November 2002Services Journeyman | United States Air Force, 18th Services Squadron | City , STATE
- Greeted and welcomed all lodging guests.
- Delivered messages, mail and packages left for guests in a timely manner.
- Answered department telephone calls within 1-2rings, using correct salutations and telephone etiquette.
- Greeted, registered and assigned rooms to guests of on-base lodging facility.
- Made and confirmed reservations.
- Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Verified customers\' credit and established how the customer would pay for the accommodation.
- Computed bills, collected payments and made change for guests.
- Spoke with patrons to ensure satisfaction with food and service
- Prepared daily food items and beverages.
- Displayed enthusiasm and knowledge about the dining facility\'s menu.
- Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices.
- Portioned, arranged, and garnished food.
- Ensured food was stored and cooked at correct temperature.
- Stored food in designated containers and storage areas to prevent spoilage.
- Communicated with other kitchen team members to ensure food was prepared on time and correctly.
- Monitored food preparation and serving techniques to ensure that proper. procedures were followed
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Assisted in maintaining preparation and service areas in a sanitary condition.
- Received and delivered quality products to sports complex from supply warehouse in a timely manner.
- Answered an average of 30+ calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the sports complex to ascertain what each customer wanted or needed.
- Assisted customers with sports equipment selection, inquiries and recreational requests.
- Created and managed base-wide locker program for 500+ military personnel
- Served as the main liaison between customers and fitness training team.
- Promoted fitness center programs such as the base-wide softball, volleyball and 5K programs.
- Explained the use of exercise equipment to all patrons, prioritizing safety at all times.
- Immediately reported any damaged or broken equipment.
- Explained and demonstrated recreational sporting events to patrons.
June 1999-August 1999Camp CounselorPhythian Youth Camp | City
- Provided high quality outdoor educational and recreational experiences for 8-11 campers.
- Responsible for the general safety and development of all campers.
- Helped write and implement a weekly schedule for assigned campers.
- Organized and lead a variety of small and large group activities each week.
- Identified and responded to camper behavior issues.
- Ensured that the site was kept clean, organized, and free of litter.
- Communicated with parents about campers\' experiences and reported concerns to Camp Leadership.
- Understood all emergency procedures associated with the camp program.
- Enforced and followed all safety guidelines associated with the camp and all program areas.
- Responsible for assigned campers\' safety.
- Lead, planned, organized and implemented camp program activities.
- Worked as a member of a team to accomplish daily tasks with little to no direct supervision.
- Supervised and managed 8-11 campers for approximately 11 days with no direct supervision.
Education
1999High School Diploma: Merced High School, City, State
2014Associate of Science: Math, Science and EngineeringDe Anza College, City, State
2016Associate of Science: BiologyDe Anza College, City, State
CurrentBachelor of Science: BiologyCalifornia State University East Bay, City, State
2014Associate of Science: Certified Nursing AssistantMission College, City, State
- Received California Nursing Assistant Certification
- 4.0 GPA
Certifications
- California State Certified Nursing Assistant
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Resume Overview
School Attended
- Merced High School
- De Anza College
- California State University East Bay
- Mission College
Job Titles Held:
- Full Service Shopper
- Security Forces Journeyman
- Non-Commissioned Officer In Charge of Training
- Transition Trainer
- Services Journeyman
- Camp Counselor
Degrees
- High School Diploma :
Associate of Science : Math, Science and Engineering
Associate of Science : Biology
Bachelor of Science : Biology
Associate of Science : Certified Nursing Assistant
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