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Full Service Shopper Resume Example

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FULL SERVICE SHOPPER
Professional Summary

  • Detail-oriented and driven Front Desk Lodging Representative with expertise in problem solving and managing daily office functions.
  • Telephone Customer Service- Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Law Enforcement Desk Operatorwith expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
  • Law Enforcement Desk Operator and Customer Service Representativewith more than 10 years of professional customer service and leadership experience.
  • Customer-oriented personal shopper successful at troubleshooting and handling customer support issues in a timely manner.
  • Was the only 129th Security Forces member to receive 100% during government Staff Assistance Visit for quality control in 2009
  • Conscientious Security Guard adept at managing security risks with ease and using judgment to resolve problem situations.
  • Reliable security and management professional skilled in applying analytical and evaluative methods and techniques to resolve complex issues.
Skills
  • Proficient in cash management
  • Customer-oriented
  • Creative problem solving
  • Skilled in call center operations
  • Exceptional communication skills
  • Strategic sales knowledge
  • Event planning
  • Microsoft Office proficiency
  • Articulate and well-spoken
  • Adaptable learner
  • Leadership abilities
  • Excellent time management
  • Quality-focused
  • Honest employee
  • Materials accountability
  • Training and development
  • Types 85 WPM
  • Independent worker
  • Data interpretation and analysis
Work History
November 2015-January 2017 Full Service Shopper | Instacart | San Francisco, California
  • Verified each delivery against shopping instructions before delivering to customers.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Loaded and unloaded 8-10 deliveries per shift.
  • Developed knowledge about products and sales items to answer shoppers\' questions.
  • Personally shopped for 1-3 customers per hour.
  • Provided on time delivery services to 1-3 customers per hour.
  • Alerted customers to sales events and promotions.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Shared best practices for customer service with other team members to help improve the company\'s efficiency.
  • Used time efficiently when not serving customers, including maintaining Instacart staging area and developing knowledge on store layout.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Answered customer telephone calls promptly and in an appropriate manner.

December 2004-December 2010 Security Forces Journeyman | United States Air Force, 129th Security Forces Squadron | Moffett Federal Airfield, Mountain View, California
  • Actively patrolled assigned areas to prevent and detect crimes.
  • Enforced all traffic laws and ordinances.
  • Investigated and reported crimes, accidents, offenses and damage to property.
  • Detained offenders and conducted interviews.
  • Assisted in crime prevention programs.
  • Checked all vehicle equipment for proper functioning prior to use.
  • Responded immediately to calls involving criminal activity and security breaches.
  • Protected all personnel and government property within assigned jurisdiction.
  • Supervised a team of 1-3 security forces personnel during a given shift.
  • Monitored and authorized entrance and departure of vehicles and visitors.
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Monitored and authorized entrance and departure of employees and visitors to secured areas.
  • Circulated among visitors, and employees to preserve order and protect property.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Monitored and reported suspicious activities to local civilian law enforcement.
  • Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
  • Warned offenders about legal infractions and violations.
  • Monitored central alarm system for intrusion, and duress alarms and responded when needed.
  • Denied entrance to multiple buildings to unauthorized persons.
  • Performed surveillance of all base individuals using base-wide camera operating system.


November 2007-November 2008 Non-Commissioned Officer In Charge of Training | United States Air Force, 129th Security Forces Squadron | Moffett Federal Airfield, Mountain View, California
  • Organized and conducted training for 5-10 new trainees per week.
  • Selected and assigned instructors to conduct training courses and exercises.
  • Monitored military members participation and behaviors throughout the training process and training exercises.
  • Addressed all questions from training program participants.
  • Assumed ownership of all training program initiatives.
  • Applied security operating procedures for 100+ personnel.
  • Conducted weekly standard training evaluations.



July 2004-August 2004 Transition Trainer | Salt Lake City School District | Salt Lake City, Utah
  • Supervised 8 -10 adult students for life skills building per day
  • Taught life skills such as cooking, cleaning, utilizing public transportation, and safety
  • Prepared weekly progress reports for adult students
  • Supported developmentally-appropriate curriculum for 8 -10 adult students per day
  • Supervised 8 - 10 adult students at job sites 2-3 times / week
  • Counseled adult students with mental health disorders such as Down Syndrome and Autism during class
  • Developed weekly training plans
  • Consulted with adult students when developing long term goals and objectives.
  • Counseled adult students to help them understand and overcome personal, social and behavioral problems.


June 2000-November 2002 Services Journeyman | United States Air Force, 18th Services Squadron | Okinawa, Japan
  • Greeted and welcomed all lodging guests.
  • Delivered messages, mail and packages left for guests in a timely manner.
  • Answered department telephone calls within 1-2rings, using correct salutations and telephone etiquette.
  • Greeted, registered and assigned rooms to guests of on-base lodging facility.
  • Made and confirmed reservations.
  • Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Verified customers\' credit and established how the customer would pay for the accommodation.
  • Computed bills, collected payments and made change for guests.
  • Spoke with patrons to ensure satisfaction with food and service
  • Prepared daily food items and beverages.
  • Displayed enthusiasm and knowledge about the dining facility\'s menu.
  • Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices.
  • Portioned, arranged, and garnished food.
  • Ensured food was stored and cooked at correct temperature.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Communicated with other kitchen team members to ensure food was prepared on time and correctly.
  • Monitored food preparation and serving techniques to ensure that proper. procedures were followed
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Assisted in maintaining preparation and service areas in a sanitary condition.
  • Received and delivered quality products to sports complex from supply warehouse in a timely manner.
  • Answered an average of 30+ calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the sports complex to ascertain what each customer wanted or needed.
  • Assisted customers with sports equipment selection, inquiries and recreational requests.
  • Created and managed base-wide locker program for 500+ military personnel
  • Served as the main liaison between customers and fitness training team.
  • Promoted fitness center programs such as the base-wide softball, volleyball and 5K programs.
  • Explained the use of exercise equipment to all patrons, prioritizing safety at all times.
  • Immediately reported any damaged or broken equipment.
  • Explained and demonstrated recreational sporting events to patrons.

June 1999-August 1999 Camp Counselor Phythian Youth Camp | Kings Canyon National Park
  • Provided high quality outdoor educational and recreational experiences for 8-11 campers.
  • Responsible for the general safety and development of all campers.
  • Helped write and implement a weekly schedule for assigned campers.
  • Organized and lead a variety of small and large group activities each week.
  • Identified and responded to camper behavior issues.
  • Ensured that the site was kept clean, organized, and free of litter.
  • Communicated with parents about campers\' experiences and reported concerns to Camp Leadership.
  • Understood all emergency procedures associated with the camp program.
  • Enforced and followed all safety guidelines associated with the camp and all program areas.
  • Responsible for assigned campers\' safety.
  • Lead, planned, organized and implemented camp program activities.
  • Worked as a member of a team to accomplish daily tasks with little to no direct supervision.
  • Supervised and managed 8-11 campers for approximately 11 days with no direct supervision.



Education
1999 High School Diploma: Merced High School, Merced, California
2014 Associate of Science: Math, Science and Engineering De Anza College, Cupertino, California
2016 Associate of Science: Biology De Anza College, Cupertino, California
Current Bachelor of Science: Biology California State University East Bay, Hayward, California
2014 Associate of Science: Certified Nursing Assistant Mission College, Santa Clara, California
  • Received California Nursing Assistant Certification
  • 4.0 GPA
Certifications
  • California State Certified Nursing Assistant
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Resume Overview

Companies Worked For:

  • Instacart
  • United States Air Force, 129th Security Forces Squadron
  • Salt Lake City School District
  • United States Air Force, 18th Services Squadron
  • Phythian Youth Camp

School Attended

  • Merced High School
  • De Anza College
  • California State University East Bay
  • Mission College

Job Titles Held:

  • Full Service Shopper
  • Security Forces Journeyman
  • Non-Commissioned Officer In Charge of Training
  • Transition Trainer
  • Services Journeyman
  • Camp Counselor

Degrees

  • High School Diploma :
    Associate of Science : Math, Science and Engineering
    Associate of Science : Biology
    Bachelor of Science : Biology
    Associate of Science : Certified Nursing Assistant

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