Knowledgeable and dedicated customer service professional with extensive experience in Retail Management and Full Personal Shopping. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Sales proficiency
Customer Complaint/Conflict Resolution
Product and service sales
Excellent work ethic
Team Leadership
Organization and Time management
Flexible & Adaptable
Attention To Detail
Education
Gateway Community And Technical CollegeCovington, KYExpected in ā āNo Degree:Education - GPA:
Continuing Classes in Education
3.7 GPA
Dean's List Honoree
Boone County High SchoolFlorence, KYExpected in 05/2001 ā āGED: - GPA:
Work History
Wayne Resa - Full Service Personal Shopper Detroit, MI, 02/2019 - Current
Worked productively with customers to meet order requirements and service expectations.
Conferred with customers to understand needs and make targeted Product or Service recommendations.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Maximized efficiency by scanning items quickly and completing as many as 3 orders per hour.
Loaded and unloaded orders at customer's homes or locations.
Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Consistently met deadlines and quality goals for accuracy and timeliness.
Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Drove store revenue by offering customers accessories and related purchases to complete selections.
Provided excellent customer service to resolve all customer issues, complaints, request.
Maximized customer service by training staff, overseeing operations and resolving issues.
Enhanced business productivity by training 25+ team members and 30+ servers on best practices and protocols.
Created effective employee schedules maintaining coverage at peak times and minimizing labor cost.
Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
Improved customer service rankings by resolving issues quickly and accurately.
Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Determined business needs by acquiring client feedback for process improvements.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Boone County Schools - Para Educator City, STATE, 08/2012 - 05/2017
Assisted teachers and worked individually with students with special needs, helping each navigate education system.
Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Supported student learning objectives through personalized and small group assistance.
Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
Collaborated with teachers to help with classroom and workload management.
Spoke with parents about children's educational outcomes while observing behaviors and promoting sensitivity to each child's needs and condition.
Created, prepared and executed plans for activities and lessons daily.
Prepared reports and paperwork for parent-teacher conferences.
Gymboree And Janie & Jack - General Manager City, STATE, 07/2006 - 08/2012
Supervised two highest volume locations, Regionally.
Overseen and managed Grand Openings for 10+ newly built locations.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Held weekly meetings with Store Managers to identify techniques to overcome sales obstacles.
Designed modern employee recognition program which boosted productivity and improved morale.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Reduced corporate risk by managing shrink processes and controlling inventory levels.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Supported regulatory compliance by overseeing all audits to verify protocol adherence.
Received superior customer service satisfaction scores for 7 consecutive quarters.
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