Background includes managing high-volume customer needs by completing quick, accurate assessments and providing recommendations. Well-organized record keeper with good schedule management and relationship-building abilities. Focused highly on client personalization and satisfaction. Motivated in personal growth and productivity. Enthusiasm for learning.
Skills
Spanish translation
Product and service sales
Exceptional client service
Cash handling
Multi-tasking strength
Relationship building
Education
Euphoria Institute of Beauty Arts And SciencesLas Vegas, NV, Expected in – –:Aesthetics - GPA:
Product Line: BioElements
Learning proper skin care practices and working in a professional spa environment. Learning diseases, infections and prevention. Study human anatomy and skin make up.
Facial application and specialty facial treatments, body wraps, all body waxing, facial/body massage, makeup application, eyelash extensions, eyelash/eyebrow tinting.
Product knowledge and up selling. Following of proper sanitation and disposal practices.
Equipment handling of facial steamers, towel warmers and facial product, waxing stations, lancets, micro-dermabrasion, Galvanic and High Frequency procedures, 4 layer facial, chemical peels, body treatment equipment.
Southeast Career Technical AcademyLas Vegas, NV, Expected in 06/2013 – –High School Diploma:Film Production and Media Communications - GPA:
Film Production and Media Communications Major
Related Courses: Media Communications I Activities: SkillsUSA
Microsoft Word, PowerPoint, Adobe Photoshop, Editing - non-linear systems: Final Cut Express, Final Cut Pro, Adobe Premier, Garage band, Celtx, Linear editing, Adobe After Effects, Adobe Encore, Sound Booth.
Storyboarding; Production techniques: studio, 3pt. lightning, EFP-ENG, studio operations, on-air operations, video editing, music creation, film production, field sound - mixer recorder, audio and video effects.
DV camera operation; Studio equipment operation: camera, teleprompter, HD camera operation, portable lighting, studio lighting, boom microphone operation. Year book, end of year video production and participation in cast for various video projects for weekly submission.
Links
www.linkedin.com/in/JessicaClaire-678393128
Work History
Williams-Sonoma, Inc. - Fragrance /Beauty Consultant South Brunswick, NJ, 09/2018 - 04/2020
Determine client’s fragrance needs and suggest products that meet those needs based on expertise and/or assistance with Sephora’s Fragrance IQ technology.
Ensure continued product training plans are met to remain an expert in fragrance trends, application, and special events within the store.
Demonstrate Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.
Provide sampling services and provide detailed information via email as requested per client.
As a Makeup Artist providing makeup application services and product knowledge.
Listen to clients to determine their skincare needs and suggest products that meet those needs based on expertise, Sephora product training, and available in-store technology.
Provide hydrafacial services.
Celebrate all beauty with our clients and share product knowledge as appropriate.
Participate in operations activities such as: inventory control, loss prevention programs to reduce shortage, compliance with sampling policies and procedures, and maintaining store cleanliness standards.
Book appointments as permitted for walk in clients based on artist availability and daily store staffing schedule.
Book online services through Sephora OLR for future services or services booked over phone.
Upsold additional products and services to increase sales numbers.
Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
Set up testers and demo stations in store and kiosk, phone inquires, loss prevention.
Maintaining high level of store standards through out the day.
Helping local customers and traveling customers find their perfect items and make their experience the best possible.
New hire training.
Meeting weekly sales goals and daily commission goals.
Assisting in production of product.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Inspected merchandise for quality and arranged proper display location on floor.
Anthropologie - Retail Sales Associate City, STATE, 03/2014 - 09/2016
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Supported efficient and timely replenishment of sales floor merchandise.
Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
Used POS system to process sales, returns, online orders and gift card activations.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Client styling, filing online orders, receiving inventory, garment steaming. Opening and end of day procedures.
The Landings Bar & Grille At Henderson Executive Airport - Temp. Front of House Hostess/Waitress City, STATE, 08/2013 - 12/2013
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Maintained order efficiency and accuracy through clear communication with kitchen staff.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Folded napkins and prepared silverware sets to provide adequate supply.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Prepared hot and cold beverages.
Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
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