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Fragrance /Beauty Consultant Resume Example

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FRAGRANCE /BEAUTY CONSULTANT
Professional Summary

Background includes managing high-volume customer needs by completing quick, accurate assessments and providing recommendations. Well-organized record keeper with good schedule management and relationship-building abilities. Focused highly on client personalization and satisfaction. Motivated in personal growth and productivity. Enthusiasm for learning.

Work History
Fragrance /Beauty Consultant, 09/2018 to 04/2020Sephora USA Inc. - Las Vegas, NV
  • Determine client's fragrance needs and suggest products that meet those needs based on expertise and/or assistance with Sephora's Fragrance IQ technology.
  • Ensure continued product training plans are met to remain an expert in fragrance trends, application, and special events within the store.
  • Demonstrate Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.
  • Provide sampling services and provide detailed information via email as requested per client.
  • As a Makeup Artist providing makeup application services and product knowledge.
  • Listen to clients to determine their skincare needs and suggest products that meet those needs based on expertise, Sephora product training, and available in-store technology.
  • Provide hydrafacial services.
  • Celebrate all beauty with our clients and share product knowledge as appropriate.
  • Participate in operations activities such as: inventory control, loss prevention programs to reduce shortage, compliance with sampling policies and procedures, and maintaining store cleanliness standards.
  • Book appointments as permitted for walk in clients based on artist availability and daily store staffing schedule.
  • Book online services through Sephora OLR for future services or services booked over phone.
  • Upsold additional products and services to increase sales numbers.
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
Retail Sales Associate, 12/2017 to 09/2018Sapona Bath, Body & Soul - Las Vegas, NV
  • Opening and end of day procedures
  • Set up testers and demo stations in store and kiosk, phone inquires, loss prevention.
  • Maintaining high level of store standards through out the day.
  • Helping local customers and traveling customers find their perfect items and make their experience the best possible.
  • New hire training.
  • Meeting weekly sales goals and daily commission goals.
  • Assisting in production of product.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Inspected merchandise for quality and arranged proper display location on floor.
Retail Sales Associate, 03/2014 to 09/2016Anthropologie - Las Vegas, NV
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Client styling, filing online orders, receiving inventory, garment steaming. Opening and end of day procedures.
Temp. Front of House Hostess/Waitress, 08/2013 to 12/2013The Landings Bar & Grille At Henderson Executive Airport - Henderson, NV
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Folded napkins and prepared silverware sets to provide adequate supply.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Prepared hot and cold beverages.
  • Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Education
Aesthetics
Euphoria Institute of Beauty Arts And Sciences - Las Vegas, NV
  • Product Line: BioElements
  • Learning proper skin care practices and working in a professional spa environment. Learning diseases, infections and prevention. Study human anatomy and skin make up.
  • Facial application and specialty facial treatments, body wraps, all body waxing, facial/body massage, makeup application, eyelash extensions, eyelash/eyebrow tinting.
  • Product knowledge and up selling. Following of proper sanitation and disposal practices.
  • Equipment handling of facial steamers, towel warmers and facial product, waxing stations, lancets, micro-dermabrasion, Galvanic and High Frequency procedures, 4 layer facial, chemical peels, body treatment equipment.
High School Diploma, Film Production and Media Communications, 06/2013
Southeast Career Technical Academy - Las Vegas, NV

Film Production and Media Communications Major

Related Courses: Media Communications I Activities: SkillsUSA

  • Microsoft Word, PowerPoint, Adobe Photoshop, Editing - non-linear systems: Final Cut Express, Final Cut Pro, Adobe Premier, Garage band, Celtx, Linear editing, Adobe After Effects, Adobe Encore, Sound Booth.
  • Script writing: News, PSA/documentary, commentaries, commercial, feature stories.
  • Storyboarding; Production techniques: studio, 3pt. lightning, EFP-ENG, studio operations, on-air operations, video editing, music creation, film production, field sound - mixer recorder, audio and video effects.
  • DV camera operation; Studio equipment operation: camera, teleprompter, HD camera operation, portable lighting, studio lighting, boom microphone operation. Year book, end of year video production and participation in cast for various video projects for weekly submission.
  • www.linkedin.com/in/heatherhernandez-678393128
Skills
  • Spanish translation
  • Product and service sales
  • Exceptional client service
  • Cash handling
  • Multi-tasking strength
  • Relationship building
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Resume Overview

Companies Worked For:

  • Sephora USA Inc.
  • Sapona Bath, Body & Soul
  • Anthropologie
  • The Landings Bar & Grille At Henderson Executive Airport

School Attended

  • Euphoria Institute of Beauty Arts And Sciences
  • Southeast Career Technical Academy

Job Titles Held:

  • Fragrance /Beauty Consultant
  • Retail Sales Associate
  • Temp. Front of House Hostess/Waitress

Degrees

  • Aesthetics
    High School Diploma , Film Production and Media Communications 06/2013

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