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footwear lead senior sales associate resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

A highly experienced professional who possess the required level of retail management who knows how to inspire, lead, develop and motivate staff

. Thereby helping them to achieve outstanding results through passion, innovation and support. Key qualities include leadership ans knowledge of the product , as well as being able to give superb product knowledge and training to junior staff so they can deliver industry leading advice and service to customers. Having a real passion for retailing, with a strong desire to exceed customer expectations and advise them with their needs.

. Currently looking for a suitable position with a exciting retailer who

promotes from within and rewards achievers and hard working individuals.

Highlights

  • Leadership communication skills
  • Key sales and marketing skills
  • Experienced footwear lead
  • Ability to communicate in a clear, concise manner and listen attentively to others
  • 8 years of retail experience


Experience
Footwear lead/ Senior sales associate, 04/2010 - Current
Tory Burch Carlsbad, CA,
  • Resolve customer complaints regarding sales and service.
  • Monitor customer preferences to determine focus of sales efforts.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Instruct staff on how to handle difficult and complicated sales.
  • Assign employees to specific duties.
  • Establish and implement policies, goals, objectives, and procedures for their department.
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Demonstrate use or operation of merchandise.
  • Place special orders or call other stores to find desired items.
  • Prepare merchandise for purchase or rental.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Inventory stock and requisition new stock.
  • Ticket, arrange and display merchandise to promote sales.
  • Exchange merchandise for customers and accept returns.
  • Clean shelves, counters, and tables.
  • Help customers try on or fit merchandise.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Answer customers' questions about merchandise and advise customers on merchandise selection.
  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
  • Pack customer purchases in bags or cartons.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Receive, open, unpack and issue sales floor merchandise.
  • Stamp, attach, or change price tags on merchandise, referring to price list.
  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
Sales Associate, 07/2008 - 06/2010
Petco Ann Arbor, MI,
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Demonstrate use or operation of merchandise.
  • Place special orders or call other stores to find desired items.
  • Inventory stock and requisition new stock.
  • Clean shelves, counters, and tables.
  • Help customers try on or fit merchandise.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
  • Take inventory or examine merchandise to identify items to be reordered or replenished.
  • Pack customer purchases in bags or cartons.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Receive, open, unpack and issue sales floor merchandise.
  • Clean display cases, shelves, and aisles.
  • Compare merchandise invoices to items actually received to ensure that shipments are correct.
  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
Sales Associate/ Cashier, 05/2008 - 04/2010
Tory Burch Denver, CO,
  • Answer customers' questions about merchandise and advise customers on merchandise selection.
  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
  • Pack customer purchases in bags or cartons.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Clean display cases, shelves, and aisles.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Sell tickets and other items to customers.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Request information or assistance using paging systems.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Sales Associate, 05/2006 - 03/2009
Footaction City, STATE,
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Demonstrate use or operation of merchandise.
  • Inventory stock and requisition new stock.
  • Clean shelves, counters, and tables.
  • Help customers try on or fit merchandise.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Pack customer purchases in bags or cartons.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Receive, open, unpack and issue sales floor merchandise.
  • Clean display cases, shelves, and aisles.
Education
Bachelor of Science: Information Technology, Expected in 2015
-
Florida Atlantic University - Boca Raton, FL
GPA:
Status -
Associate degree: , Expected in 2010
-
Broward College - Davie, FL
GPA:
Status -
High School Diploma: , Expected in 2006
-
Coral Glades High - Coral Springs, FL
GPA:
Status -
  • Graduated in the top 20% of my class
  • High School Scholar
  • Participated in different clubs

Skills
  • advertising
  • bilingual
  • communication skills
  • Analytical thinking, planning
  • Strong verbal and personal communication skills.
  • Accuracy and Attention to details.
  • Organization skills.
  • Problem analysis, use of judgment and ability to solve problems efficiently.
  • Leadership communication skills
  • Business leadership skills
  • People management skills
  • Problem solving skills
  • Teamwork skills
  • Coaching skills

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Resume Overview

School Attended

  • Florida Atlantic University
  • Broward College
  • Coral Glades High

Job Titles Held:

  • Footwear lead/ Senior sales associate
  • Sales Associate
  • Sales Associate/ Cashier
  • Sales Associate

Degrees

  • Bachelor of Science
  • Associate degree
  • High School Diploma

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