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enterprise key account manager resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Accomplished Key Account Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.

Skills
  • Advanced MS Office (Word, Excel, and PowerPoint); PDF editor; C; C++, Tool Testing; Cloud Solution, Microsoft Azure Fundamental, Cloud Security.
  • SKILLS
  • Soft Skills:
  • Ability to work independently with little/no supervision
  • Ability to multitask and work under pressure.
  • Positive attitude and time management skills.
  • Good communication and writing skills.
  • Strong customer-driven orientation
  • Ability to prioritize tasks and execute the same for best results.
  • Hard Skills:
  • Marketing Communications, Social Media Marketing,
  • Public Relations, Internal Communications; People Management.
  • Business Development.
  • Sales Quota Management
  • Detail-Oriented
  • Time Management
  • Product and Service Promotion
  • Bid Request Management
  • Customer Complaint Resolution
  • Verbal and Written Communication
  • Relationship Building
  • Salesforce Software
  • Sales Records Management
  • Customer Service
  • Sales Projections
  • Problem-Solving
  • Networking Events
  • Sales Targeting
  • Enterprise Sales
Experience
Enterprise Key Account Manager, 10/2022 to Current
BrainpopNew York, ,

Responsibilities:

· Responsible for end-to-end Telecom needs of a set of High Potential Large Segment Enterprise accounts. Ensure achievement of the sales & revenue target by selling IOT, Cybersecurity, Cloud and new solutions.

· Responsible for revenue market share, operational management, program management, customer success and P&L of Enterprise Business of AP /Telangana circle.

· Build strategic relationship with key decision makers in the accounts- Middle and senior management, including CXOs.

· Driving revenue enhancement in the accounts (both Data and Voice) though effective account management, along-with retention of the existing revenue.

· Augment solution selling, and drive new product penetration in emerging markets.

· Co-ordinate with the cross -functional teams, both internally (BSG, CE, Networks, etc) and externally (Partners, Vendors, Clients, etc.) to ensure business target achievements and meeting customer expectations on service delivery.

  • Identified new business opportunities and leads for key clients.
  • Cultivated client loyalty through consistent quality, productivity, exemplary service and proactive management.
  • Followed up with clients to gauge product success and promote satisfaction.
  • Liaised between clients and management to provide client feedback and resolve inquiries.
  • Maintained positive working relationships with retailers and representatives.
  • Utilized sales data and client feedback to improve organizational strategies.
  • Addressed client questions and resolved complaints related to products, services and accounts.
  • Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
  • Prepared and presented progress reports to internal and external stakeholders.
  • Increased product sales through targeted marketing campaigns.
  • Negotiated contract terms with clients and established important deadlines.
Senior Account Manager, 10/2017 to 06/2022
Stonemor PartnersAsheboro, , UK
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
  • Trained and supported junior account management professionals to increase company revenue.
  • Gave extensive support to key accounts in sales, technical and business areas.
  • Cold called potential customers and maintained above average conversion rate on leads.
  • Oversaw and supported account management team to improve productivity.
  • Partnered cross-functionally to identify marketing opportunities to support brand objectives.
  • Increased customer satisfaction by creating and implementing training program for [Type] employees.
  • Strengthened online presence to capitalize on emerging trends.

Responsibilities:

· Serve as the lead point of contact for all customer account management matters

· Build and maintain strong, long-lasting client relationships

· Negotiate contracts and close agreements to maximize profits

· Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

· Ensure the timely and successful delivery of our solutions according to customer needs and objectives

· Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

· Develop new business with existing clients and/or identify areas of improvement

· to meet sales quotas

· Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)

· Prepare reports on account status

· Collaborate with sales team to identify and grow opportunities within territory.

· Assist with challenging client requests or issue escalations as needed.

Sales manager, 04/2015 to 06/2017
City, ,
  • Work with Marketing to ensure consistent lead generation
  • Train new salespeople to ensure success
  • Manage day-to-day performance of all sales team members and deliver reviews
  • Work with sales leadership to generate ideas for sales contests and motivational initiatives
  • Lead and schedule weekly and/or monthly team meetings with sales team and leadership
  • Track sales team metrics and report data to leadership on a regular basis.
Education and Training
Master of Business Administration, MBA: Sales & Marketing, Expected in 01/2011 to Coventry University (CU) - United Kingdom,
GPA:
: Math, Statistics, Computer, Expected in 04/2009 to GVP Degree College - Visakhapatnam,
GPA:
Intermediate: Science Education, Expected in 01/2006 to ISC Delhi Board - Jamshedpur ,
GPA:
MBA: Sales and Marketing, Expected in 01/2004 to - ,
GPA:

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Resume Overview

School Attended

  • Coventry University (CU)
  • GVP Degree College
  • ISC Delhi Board

Job Titles Held:

  • Enterprise Key Account Manager
  • Senior Account Manager
  • Sales manager

Degrees

  • Master of Business Administration, MBA
  • Intermediate
  • MBA

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