Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Proven skills in leading and optimizing all facets of online retail operations. Knowledgeable about financial tracking, inventory management and promotional strategies to drive substantial sales. Skilled at delivering exceptional service to customers and building loyal base.

Hardworking and reliable. Highly organized, proactive and punctual with team-oriented mentality.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Associated Press style proficiency
  • Excellent interpersonal communications
  • Excellent personal service experience
  • Personal shopping abilities
  • Interpersonal abilities
  • Outstanding interpersonal abilities
  • Interpersonal and written communications
  • Personal and professional integrity
  • Interpersonal communication skills
  • Engaging personality
  • Energetic personality
  • Outgoing personality
  • Supportive personality
  • Personal service skills
  • Personal care assistance
  • Excellent interpersonal communication
  • Personal Protective Equipment (PPE)
  • Assisting with personal grooming
  • Personalized patient assistance
  • Friendly telephone personality
  • Personal care and support
  • Superb interpersonal skills
  • Interpersonal and team building skills
Experience
06/2020 to Current E-Commerce Personal Shopper/Sales Associate Monarch Casino Black Hawk | Black Hawk, CO,
  • Resolved customer concerns and answered questions quickly to maximize satisfaction.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Handled all delegated tasks, including doing the exception management services and acting as temporary manager is the absence of the assistant and department managers.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
07/2014 to 09/2016 Chasier Town And Country Foods | City, STATE,
  • Helped customers find specific products, answered questions and offered advice.
  • Read weekly sales inserts and monitored price changes.
  • Processed returned items in accordance with store policy.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
  • Inspected items for damage and obtained replacements for customers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Resolved issues with cash registers, card scanners and printers.
  • Trained new employees in cashiering procedures, offering assistance in resolving any issues.
  • Worked closely with front-end staff to assist customers.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Assisted office managers with completing end-of-day counts and securing funds to prevent loss or theft.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
08/2013 to 08/2014 Waitress Italian Grill | City, STATE,
  • Completed opening and closing checklists by emptying trash and rolling silverware.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Served plated dinners and passed hors d'oeuvres for parties.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Increased sales of key menu items through effective upselling.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials and desserts to guide patrons toward more profitable items.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Education and Training
Expected in | Nursing And General Education UACCB , Batesville, AR, GPA:

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Resume Overview

School Attended

  • UACCB

Job Titles Held:

  • E-Commerce Personal Shopper/Sales Associate
  • Chasier
  • Waitress

Degrees

  • Some College (No Degree)

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