Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.

  • Sales proficiency
  • Delivery management
  • Lift up to 75 pounds
  • Online ordering familiarity
  • Product knowledge
  • Trend understanding
  • Customer Relations
  • Point of sale operation
Work History
E-Commerce Personal Shopper, 12/2020 - Current
Tkc Holdings Cumberland, MD,
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Worked with customers daily to fulfill specific orders according to customer needs and inventory availability.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
  • Maximized efficiency by scanning items quickly and completing as many orders per hour.
  • Conferred with customers to understand needs and make targeted recommendations.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consulted with customers on food selections and custom order requests.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Picked quality and accurate items for daily customer orders.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Tracked substitutions and informed customers of changes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Warehouse Packer, 01/2016 - 09/2018
Ashley Furniture Altamonte Springs, FL,
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Created shipping labels to complete daily order processing.
  • Used to document information relating to receipt, storage and distribution of materials.
  • Labeled and shrink-wrapped pallets for shipment.
  • Organized items on racks, shelves and bins to maintain established order.
  • Used marking tools to mark and label containers, container tags and products.
  • Packed and loaded boxes into vehicles using care to prevent damage.
  • Packed, weighed and shipped items per customer specifications.
  • Loaded merchandise into specific packages suited for product dimensions.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Received new stock and input values into computer system.
  • Recorded daily activities for inventory control.
  • Managed timely and effective replacement of damaged or missing products.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Prepared and checked outbound shipments for accuracy.
  • Manually transported warehouse materials weighing up to 75 pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Kept work areas neat, clean and free from debris.
  • Safely and securely loaded items to prevent damage during transport.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Picked and packed order items.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Operated computer system, hand-held inventory control device and calculator to fill orders on time.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Stocked designated items on shelves, end caps and displays.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Followed orders precisely for correct items, sizes and quantities.
  • Used protective equipment such as moving pads and plastic wrap to prevent product damage
  • Reviewed orders to verify products met specifications
Customer Service Representative, 06/1995 - 08/2003
American Marine Bank City, STATE,
  • Handled various accounting transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Calculated fees due, interest and change for customer transactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Conducted regular proof work and followed up on chargebacks and deposit corrections.
  • Maintained friendly and professional customer interactions.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
High School Diploma: , Expected in 06/1995
Bainbridge High School - Bainbridge Island, WA

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School Attended

  • Bainbridge High School

Job Titles Held:

  • E-Commerce Personal Shopper
  • Warehouse Packer
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  • High School Diploma

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