- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
- Sales proficiency
- Delivery management
- Lift up to 75 pounds
- Online ordering familiarity
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- Product knowledge
- Trend understanding
- Customer Relations
- Point of sale operation
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E-Commerce Personal Shopper, 12/2020 - Current
Tkc Holdings – Cumberland, MD,
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked with customers daily to fulfill specific orders according to customer needs and inventory availability.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
- Maximized efficiency by scanning items quickly and completing as many orders per hour.
- Conferred with customers to understand needs and make targeted recommendations.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consulted with customers on food selections and custom order requests.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Worked productively with customers to meet order requirements and service expectations.
- Picked quality and accurate items for daily customer orders.
- Helped customers locate products and checked store system for merchandise at other sites.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Warehouse Packer, 01/2016 - 09/2018
Ashley Furniture – Altamonte Springs, FL,
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Created shipping labels to complete daily order processing.
- Used to document information relating to receipt, storage and distribution of materials.
- Labeled and shrink-wrapped pallets for shipment.
- Organized items on racks, shelves and bins to maintain established order.
- Used marking tools to mark and label containers, container tags and products.
- Packed and loaded boxes into vehicles using care to prevent damage.
- Packed, weighed and shipped items per customer specifications.
- Loaded merchandise into specific packages suited for product dimensions.
- Updated merchandise pricing to match new values and special promotional rates.
- Received new stock and input values into computer system.
- Recorded daily activities for inventory control.
- Managed timely and effective replacement of damaged or missing products.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Prepared and checked outbound shipments for accuracy.
- Manually transported warehouse materials weighing up to 75 pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Kept work areas neat, clean and free from debris.
- Safely and securely loaded items to prevent damage during transport.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Picked and packed order items.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Operated computer system, hand-held inventory control device and calculator to fill orders on time.
- Created and enforced detailed organization processes to increase quality and service standards.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Stocked designated items on shelves, end caps and displays.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Followed orders precisely for correct items, sizes and quantities.
- Used protective equipment such as moving pads and plastic wrap to prevent product damage
- Reviewed orders to verify products met specifications
Customer Service Representative, 06/1995 - 08/2003
American Marine Bank – City, STATE,
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Calculated fees due, interest and change for customer transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Counted, verified and handled bank deposits and armored car transactions.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
- Maintained friendly and professional customer interactions.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
High School Diploma: , Expected in 06/1995
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Bainbridge High School - Bainbridge Island, WA
GPA:
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