Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
Skills
Sales proficiency
Delivery management
Lift up to 75 pounds
Online ordering familiarity
Product knowledge
Trend understanding
Customer Relations
Point of sale operation
Work History
E-Commerce Personal Shopper, 12/2020 - Current Tkc Holdings – Cumberland, MD,
Consistently met deadlines and quality goals for accuracy and timeliness.
Worked with customers daily to fulfill specific orders according to customer needs and inventory availability.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
Maximized efficiency by scanning items quickly and completing as many orders per hour.
Conferred with customers to understand needs and make targeted recommendations.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Consulted with customers on food selections and custom order requests.
Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Worked productively with customers to meet order requirements and service expectations.
Picked quality and accurate items for daily customer orders.
Helped customers locate products and checked store system for merchandise at other sites.
Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Tracked substitutions and informed customers of changes.
Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Created shipping labels to complete daily order processing.
Used to document information relating to receipt, storage and distribution of materials.
Labeled and shrink-wrapped pallets for shipment.
Organized items on racks, shelves and bins to maintain established order.
Used marking tools to mark and label containers, container tags and products.
Packed and loaded boxes into vehicles using care to prevent damage.
Packed, weighed and shipped items per customer specifications.
Loaded merchandise into specific packages suited for product dimensions.
Updated merchandise pricing to match new values and special promotional rates.
Received new stock and input values into computer system.
Recorded daily activities for inventory control.
Managed timely and effective replacement of damaged or missing products.
Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Prepared and checked outbound shipments for accuracy.
Manually transported warehouse materials weighing up to 75 pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.
Noted unsafe components inside packages and discussed concerns with supervisors.
Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Kept work areas neat, clean and free from debris.
Safely and securely loaded items to prevent damage during transport.
Marked stock with identification tags and labels to outline information such as storage locations.
Picked and packed order items.
Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
Moved cardboard, plastic ties and other debris from unboxing to trash.
Operated computer system, hand-held inventory control device and calculator to fill orders on time.
Created and enforced detailed organization processes to increase quality and service standards.
Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
Completed inventory accounts to keep records current and promote accurate ordering.
Updated pricing by changing labels and signage for short-term promotions and final clearances.
Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Stocked designated items on shelves, end caps and displays.
Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Followed orders precisely for correct items, sizes and quantities.
Used protective equipment such as moving pads and plastic wrap to prevent product damage
Reviewed orders to verify products met specifications
Customer Service Representative, 06/1995 - 08/2003 American Marine Bank – City, STATE,
Handled various accounting transactions.
Executed wire transfers, stop payments and account transfers.
Calculated fees due, interest and change for customer transactions.
Established rapport with new clients to increase satisfaction and loyalty.
Counted, verified and handled bank deposits and armored car transactions.
Conducted regular proof work and followed up on chargebacks and deposit corrections.
Maintained friendly and professional customer interactions.
Identified issues, analyzed information and provided solutions to problems.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
High School Diploma: , Expected in 06/1995 - Bainbridge High School - Bainbridge Island, WA GPA:
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