Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Highly-qualified Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Able to manage all tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs. Up to date with most modern technology with a passion for computers and systems. Flexible scheduling with an eagerness to solve any arising issues.
Skills
Over 3 years’ experience in customer service
Extremely organized while staying efficient
Extremely technologically savvy
Experience in Microsoft Office
Handling multiple tasks at once
Working on multiple computers at once
Staying well organized throughout each shift
Experience on an adding machine
Able to stand for long periods of time
Adding machine
Customer service
Well organized
Effective customer upselling
Staff training and motivation
Opening and closing procedures
Supervision
Relationship Building
Training and development
Communications
Problem resolution
Data Analysis
Experience
12/2018 to 10/2020E-Commerce Personal ShopperThresholds | Oak Park, IL,
Listened to customer needs to identify and recommend optimal [Product or Service] selections.
Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Recognized by management for providing exceptional customer service.
Assisted customers by finding needed items and checking inventory for items at other locations.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
10/2016 to 11/2018Office ClerkKroger | Monroe, OH,
Provided training and administrative resources for new employees regarding organizational procedures.
Promoted engagement in reaching sales targets within environment with detailed, high-level accuracy.
Cultivated relationships with public, patients and staff members using interpersonal communication skills.
Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
Processed timely accounts payable and accounts receivable updates to keep financial records current and compliant with Brookshire Bros. standards.
Kept office records organized and supplies well-stocked for optimal team performance.
Reorganized and digitized a number of files, streamlining overall office organization for enhanced productivity.
Completed, audited and updated administrative requirements related to application and onboarding process of candidates by maintaining database systems and spreadsheets.
Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Implemented office efficiency improvements to streamline task delegation.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Strictly adhered to confidentiality protocol regarding client information and documents.
Supported office clerical functions using word processing and other software, email and office machines.
Delivered customer support and service experiences to promote more effective office environment.
Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
10/2015 to 10/2016CheckerUnited Family Of Stores | Clyde, TX,
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Prepared and checked cashier register tills.
Assisted with purchases, locating items and signing up for rewards programs.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Welcomed customers, offering assistance to help find necessary store items.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Learned roles of other departments to provide coverage and keep store operational.
Scanned customer purchases, supporting transactions to streamline sales process.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Trained new employees in cashiering procedures, offering assistance in resolving any issues.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Resolved issues with cash registers, card scanners and printers.
Trained new team members in cash register operation, stock procedures and customer service.
Monitored sales events, added new merchandise and rang up purchases.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Properly verified customer identification for alcohol or tobacco purchases.
Helped customers find specific products, answered questions and offered product advice.
Promoted specific item options to drive sales and achieve add-on purchases.
Operated cash register, collected payments and provided accurate change.
Inspected items for damage and obtained replacements for customers.
Processed hundreds of transactions per day with exceptional accuracy.
06/2014 to 10/2015SackerBrookshire Brothers | City, STATE,
Retrieved grocery carts from parking lot and returned to appropriate areas.
Stocked shelves when needed and notated shortages.
Demonstrated product expertise and directed guests to product locations.
Supported associates and management through superior performance and commitment to meeting team goals.
Answered customer questions regarding products and store services.
Assisted with organization and cleaning to maintain tidy store appearance.
Illustrated solid work ethic and commitment through consistent attendance.
Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
Greeted customers to build rapport and increase customer satisfaction.
Delivered courteous, prompt service by quickly attending to customer needs and requests.
Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.
Bagged customer items in alignment with industry best practices.
Mentored new employees on daily warehouse procedures and answered task-related questions for quick job acclimation.
Assembled cartons, crates and containers.
Maintained smooth check out process by frequently replenishing bag supply and retrieving grocery baskets and carts.
Returned unwanted merchandise to appropriate store shelves.
Assisted customers with unloading purchases onto conveyor belt at checkout.
Maintained clean, orderly and safe store environment by removing trash and keeping aisles clear of merchandise.
Education and Training
Expected in 2020Associates of Liberal Arts | Blinn College, Brenham, TexasGPA:
Expected in 2016Diploma | Brenham High School, Brenham, TexasGPA:
Activities and Honors
OSHA certified in Construction Health and Safety
Building and learning about computers and how they function
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