E Commerce Personal Shopper resume example with 4+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Practiced food services professional and leader with 2 years of experience overseeing the performance of hosting, waiting, and kitchen teams of up to 6 members. Experienced at multitasking in fast-paced environments and handling over 200 customers per night. Skilled in handling guest complaints and special requests diplomatically. Astute at combining product knowledge with advanced understanding of best service practices.

Focused on ensuring compliance with policies, procedures, regulations, and quality standards

Work History
06/2020 to Current E-Commerce Personal Shopper Hersha Hospitality Management, Lp | San Mateo, CA,
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Increased customer satisfaction by resolving items pick up issues.
  • Tracked stock using company inventory management software.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Shopped, bagged, stocked and delivered items for pickup, in the fastest way possible.
09/2017 to 06/2019 Restaurant Supervisor Medstar Health | Chester, MD,
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
  • Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
  • Reviewed pricing and ordered supplies
  • Maintained high standards of food/beverages quality by reviewing shipments, overseeing preparation and monitoring food safety
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards
  • Trained and constantly supervised 2 new employees; supervised kitchen staff when kitchen manager had time off
  • Coordinated team members with focus on productivity, cost control, efficiency, and enhancing customer experience
  • Accurately completed end-of-day financial tasks worth over $3000 of cash and card transactions daily
03/2017 to 09/2017 Head Waitress, Bartender Seven Hills Foundation | Webster, MA,
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary
  • Managed bar inventory, restocked supplies and placed orders
  • Handled $2000 cash on daily basis, which built trustworthiness and loyalty with owners
12/2019 to Current Student Intern Yavapai College | Prescott, AZ,
  • Learning how to mentor and educate new dog owners on basic obedience and service dog training
  • Helping with the organization of fundraisers
10/2019 to Current Assistant Vice President The Colony Hotel | Palm Beach, FL,
  • Assisted the Vice President in recreating the organization bi-laws, membership applications, and training/mentor program
  • Helped with the organization of a fundraiser
07/2017 to 07/2019 Volunteer Green Knights | City, STATE,
  • Assisted with translating for the organization with the local Italian community
  • Supported 2 fundraiser on behalf of chapter 93
09/2016 to 10/2016 Temporary Sales Associate/Cashier/Day Stocker Guscio Store | City, STATE,
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Worked with owner to complete daily counts and maintain funds security to minimize theft and mismanagement risks
  • Operated cash register for cash, check and credit card transactions with 100% accuracy
05/2015 to 09/2015 Bartender Bar Da Mi&Ti | City, STATE,
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Managed bar inventory, restocked supplies and placed orders.
  • Closed out cash register with 100% accuracy and prepared cashier report.
  • Performed opening and closing duties of establishment, including printing sales reports, setting up bar for next shift, counting cash drawer and taking inventory.
06/2014 to 07/2014 Internship Student AIM Vicenza Spa | City, STATE,
  • Front Office, Reception and Back Office tasks
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
  • Bilingual in Italian and English
  • Supervisory skills
  • MacOS
  • Communication
  • Problem-Solving
  • Time-Management
  • Detail Oriented
  • Customer service
  • Sales
  • Cash register operations
  • NCR Orderman and Atos systems
  • Training
  • Interpersonal skills
  • Team work
  • Work Ethic
  • First Aid/CPR
Expected in 07/2016 Italian Diploma | Business - Management and Marketing ITE AMBROGIO FUSINIERI, VICENZA, GPA:

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Resume Overview

School Attended


Job Titles Held:

  • E-Commerce Personal Shopper
  • Restaurant Supervisor
  • Head Waitress, Bartender
  • Student Intern
  • Assistant Vice President
  • Volunteer
  • Temporary Sales Associate/Cashier/Day Stocker
  • Bartender
  • Internship Student


  • Italian Diploma

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