E Commerce Personal Shopper resume example with 4+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Practiced food services professional and leader with 2 years of experience overseeing the performance of hosting, waiting, and kitchen teams of up to 6 members. Experienced at multitasking in fast-paced environments and handling over 200 customers per night. Skilled in handling guest complaints and special requests diplomatically. Astute at combining product knowledge with advanced understanding of best service practices.
Focused on ensuring compliance with policies, procedures, regulations, and quality standards
Work History
06/2020 to CurrentE-Commerce Personal ShopperHersha Hospitality Management, Lp | San Mateo, CA,
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Increased customer satisfaction by resolving items pick up issues.
Tracked stock using company inventory management software.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Shopped, bagged, stocked and delivered items for pickup, in the fastest way possible.
09/2017 to 06/2019Restaurant Supervisor Medstar Health | Chester, MD,
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings
Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
Reviewed pricing and ordered supplies
Maintained high standards of food/beverages quality by reviewing shipments, overseeing preparation and monitoring food safety
Supervised dining table set-up to prepare for diversity of event types, following strict service standards
Trained and constantly supervised 2 new employees; supervised kitchen staff when kitchen manager had time off
Coordinated team members with focus on productivity, cost control, efficiency, and enhancing customer experience
Accurately completed end-of-day financial tasks worth over $3000 of cash and card transactions daily
03/2017 to 09/2017Head Waitress, BartenderSeven Hills Foundation | Webster, MA,
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Supervised dining table set-up to prepare for diversity of event types, following strict service standards
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary
Managed bar inventory, restocked supplies and placed orders
Handled $2000 cash on daily basis, which built trustworthiness and loyalty with owners
12/2019 to CurrentStudent InternYavapai College | Prescott, AZ,
Learning how to mentor and educate new dog owners on basic obedience and service dog training
Helping with the organization of fundraisers
10/2019 to CurrentAssistant Vice PresidentThe Colony Hotel | Palm Beach, FL,
Assisted the Vice President in recreating the organization bi-laws, membership applications, and training/mentor program
Helped with the organization of a fundraiser
07/2017 to 07/2019VolunteerGreen Knights | City, STATE,
Assisted with translating for the organization with the local Italian community
Supported 2 fundraiser on behalf of chapter 93
09/2016 to 10/2016Temporary Sales Associate/Cashier/Day StockerGuscio Store | City, STATE,
Processed POS transactions, including checks, cash and credit purchases or refunds
Restocked, arranged and organized merchandise in front lanes to drive product sales
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Worked with owner to complete daily counts and maintain funds security to minimize theft and mismanagement risks
Operated cash register for cash, check and credit card transactions with 100% accuracy
05/2015 to 09/2015BartenderBar Da Mi&Ti | City, STATE,
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Managed bar inventory, restocked supplies and placed orders.
Closed out cash register with 100% accuracy and prepared cashier report.
Performed opening and closing duties of establishment, including printing sales reports, setting up bar for next shift, counting cash drawer and taking inventory.
06/2014 to 07/2014Internship StudentAIM Vicenza Spa | City, STATE,
Front Office, Reception and Back Office tasks
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
Skills
Bilingual in Italian and English
Supervisory skills
MacOS
Communication
Problem-Solving
Time-Management
Detail Oriented
Customer service
Sales
Cash register operations
NCR Orderman and Atos systems
Training
Interpersonal skills
Team work
Work Ethic
First Aid/CPR
Education
Expected in 07/2016Italian Diploma | Business - Management and MarketingITE AMBROGIO FUSINIERI, VICENZA, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.