Dedicated Personal Shopper well-versed in selecting, packing and delivering orders. Results-oriented and thorough with strong focus on efficiency. Effective at choosing items to fulfill customer orders. Excellent sales, service and communication skills. Focused on building customer loyalty with a relationship-oriented approach. Seasoned retail professional successful at selecting top-quality merchandise for customers. Proficient in appropriate substitution and payment requirements. Organized team player with strong organizational and time management skills. Effectively promote products and increase revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support. Hardworking Full Service Shopper bringing expert shopping and time management abilities. Delights customers by locating desired items quickly and consistently meeting delivery schedules. Recognized for excellent service. Committed Warehouse leader accustomed to managing shipping and receiving operations in high-volume warehouse environments. Organized approach to monitoring materials movements with focus on safety and productivity. Performance-oriented team player with good multitasking abilities.
- Merchandising proficiency
- Organization
- Communications
- Customer service
- Problem resolution
- Planning and coordination
- Accurate money handling
- Lift up to 30-50 pounds
- Sales proficiency
- Store opening and closing
- Stocking and replenishing
- Computer skills
- Good listening skills
- Assembly and production
- Labeling and boxing
- Order Picking and Processing
- Lifting and Sorting
- Purchase Order Verification
- Quantity Calculations
- Environmentally Controlled Storage
- Shipping and Receiving
- Inventory Maintenance
Cocoa, FL, 06/2020 - Current
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Improved customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Satisfied customers with quick, accurate service under tight deadlines.
- Organized as many as 100 deliveries everyday by smoothly selecting and purchasing items.
- Assisted customers by finding needed items and checking inventory for items at other locations.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Solicited feedback from served customers to discern service weaknesses and positively shape future service interactions.
- Aided new customers during e-commerce service registration processes to enable return patronage.
- Received and stocked merchandise to general sales floor and e-commerce-specific shopping areas, complying with prescribed organization and planning policies.
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of all requested products.
Freeport, TX, 11/2019 - 06/2020
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Restocked workstation with supplies and communicated out of stock items to management.
- Processed credit card payments and gave counter slips to customers for signatures.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Mastered point-of-service (POS) computer system for automated order taking.
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
- Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Took orders, prepared foods and processed payments in full-service establishment.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked prices for customers and processed items sold by scanning barcodes.
- Answered questions about store policies and concerns to support positive customer experiences.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Chicago, IL, 02/2019 - 11/2019
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Assisted customers by finding needed items and checking inventory for items at other locations.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended merchandise to customers based on needs and preferences.
- Educated customers on product and service offerings.
- Stayed up to date on store promotions, payment policies and security practices.
- Recommended optimal merchandise based on customer needs and desires.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Tracked stock using company inventory management software.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated customers on promotions to enhance sales.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Boosted sales by conferring with customers to evaluate requirements and recommend best-fit company offerings.
City, STATE, 01/2017 - 04/2019
- Set and exceeded inside sales goals.
- Alleviated costs by negotiating product prices and equalizing freight rates.
- Used effective data analysis and sales strategies to increase profitability and develop system or organization for projects.
- Applied consultative sales strategy to assess client needs and propose turnkey solutions to align with business objectives.
- Drafted sales contracts and warranty documents to facilitate sales transactions.
- Displayed excellent sales skills and understanding of such skills.
- Maintained detailed records of customer information and policy sales.
- Prepared customer and ATM cash and change orders.
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School Attended
- Joe T. Robinson High School
Job Titles Held:
- E-Commerce Personal Shopper
- Cashier
- Sales Associate
- Sales Representative
Degrees
- High School Diploma
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