LiveCareer-Resume

e commerce personal shopper resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated College graduate ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Skills
  • Heavy Lifting
  • Verbal and Written Communication
  • Attention to Detail
  • Planning and Organization
  • Upbeat and Outgoing Attitude
  • Verifying Order Accuracy
  • Deadline Driven
  • Online Order Processing
  • Prioritizing Orders
  • Decision Making
  • Flexible Schedule
  • Relationship Building
  • Customer Service
  • Mobile Ordering Understanding
  • Payment Processing
  • Sales Expertise
  • Physical Stamina
  • Team Member Motivation
  • Opening and Closing Procedures
  • Food Safety and Sanitation
  • Processing Payments
  • Critical Thinking
  • Good Work Ethic
  • Problem Resolution
  • Data Management
  • Active Listening
  • Lean Six Sigma White Belt
  • Responding to Difficult Customers
  • Transaction Processing
  • Customer Account Management
  • Customer Retention Strategies
  • Order and Refund Processing
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Data Entry
  • Creative Problem Solving
  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Building Customer Trust and Loyalty
  • Proficiency in Microsoft Office 365
  • Computer Skills
  • Cultural Awareness and Sensitivity
  • Team-Oriented and Cooperative
  • Work Prioritization
  • Microsoft Office
  • Teamwork and Collaboration
  • Computer Proficiency
  • Time Management
  • Excellent Attention to Detail
  • Establishing and Maintaining Customer Relationships
  • Refunds and Returns Management
  • Billing Adjustments and Refunds
  • Positive Attitude
  • Problem-Solving
  • Strong Work Ethic
  • Covid-19 Safety Protocols
  • Quick Learner
  • Working with Diverse People
  • Working Quickly
  • Food Preparation
  • Food and Safety Standards
  • Productivity and Efficiency
  • Interpersonal Skills
  • Quality Control
  • Friendly and Outgoing
  • Fast-Paced Environment
  • Cleaning and Sanitizing
  • Equipment Maintenance
  • Safe Food Handling
  • Basic Mathematics
  • Cash Register Operation
  • Patient Relations
  • Cooking Procedures
  • Menu Memorization
  • Check Payment Processing
Education and Training
Columbus State University Columbus, GA Expected in 05/2023 BBA : General Business - GPA :
Spencer High School Columbus, GA Expected in 05/2017 High School Diploma : - GPA :
Experience
Medstar Research Institute - E-Commerce Personal Shopper
Wheaton, MD, 05/2020 - Current
  • Secured and stored items until customer pickup.
  • Completed pickup and shopping orders for customers within local area.
  • Listened to customer needs to identify and recommend best products and services.
  • Scanned items when pulling from shelves to update system stock information.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Greeted customers and answered product or service questions.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Assisted teammates with daily tasks during peak periods.
Gates Corp - Food Service Worker
Baltimore, MD, 12/2018 - 02/2021
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Operated cash register to process cash, check and credit card transactions.
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
  • Set up, restocked and cleaned dining areas.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Acquired new skills to support team and further accommodate customer needs.
  • Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Filled and served various beverages for customers.
  • Refilled condiments, napkins and server workstations.
  • Packaged and bagged cooked food and prepared items.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Collaborated with team to deliver timely service of items.
AAFES Exchange - Customer Experience Associate
City, STATE, 05/2020 - 06/2020
  • Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.
  • Built sustainable relationships and trust with customer accounts through open interactive communication.
  • Improved product knowledge skills to understand customer needs and provide real, effective solutions.
  • Communicated with customers via phone, email and online chats.
  • Assisted customers with making payments or completing orders in system.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.

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Resume Overview

School Attended

  • Columbus State University
  • Spencer High School

Job Titles Held:

  • E-Commerce Personal Shopper
  • Food Service Worker
  • Customer Experience Associate

Degrees

  • BBA
  • High School Diploma

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