Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing seven years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty. Skilled Dispatcher three years of experience. Adept at coordinating schedules and field personnel to provide efficient service to customers. Well-versed in shipping and emergency policies, delivery requirements and driver practices.

  • Documentation and Reporting
  • Verbal and Written Communication { English & Spanish}
  • Decision Making
  • Attention to Detail
  • Customer Service
  • Online Order Processing
  • Planning and Organization
  • Mobile Ordering Understanding
  • Payment Processing
  • Food Safety and Sanitation
  • Basic Math
  • Active Listening
  • Problem-Solving
  • Staff Supervision
  • Call Response and Transfer
  • Credits and Refunds
  • Cash Register Operations
  • Pricing and Markdowns
  • Product Scanning
  • Cash Handling
  • Adjusting Routes
  • Call Center Software
  • Work Crew Dispatch
  • Calendar and Scheduling Software
  • Data Entry
  • Bilingual
  • Computer skills
06/2017 to Current E-Commerce Personal Shopper Capitol Federal Savings Bank | Prairie Village, KS,
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
  • Followed application instructions closely and reviewed deliveries to minimize errors.
  • Scanned items when pulling from shelves to update system stock information.
  • Greeted customers and answered product or service questions.
  • Suggested comparable products to replace out-of-stock items.
  • Listened to customer needs to identify and recommend best products and services.
06/2017 to Current Customer Service Associate Lifeway | Waukesha, WI,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Accepted and processed credit and cash payments, making correct change from cash register drawer.
  • Followed protocol for intake and accounting of large sums of cash and numerous card transactions.
  • Worked closely with front-end staff to assist customers.
  • Helped with purchases and signed customers up for rewards program.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
06/2017 to Current Stocking Associate Graphic Packaging Holding Co | Tuscaloosa, AL,
  • Arranged product on shelves following merchandising guidelines.
  • Stocked merchandise by UPC codes and read labels to match.
  • Broke down and discarded empty packaging and boxes after stocking products.
  • Attached price labels to products and updated sales floor signs.
  • Operated tracking scanners to update and maintain accurate inventory information.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Lifted materials of varied weights on regular basis.
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Faced products on shelves and displays to meet company policies.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
10/2015 to 06/2017 Transportation Dispatcher Gerardo's Transit | City, STATE,
  • Checked paperwork prior to dispatching crew members to maintain accuracy.
  • Effectively resolved complaints by working closely with customers.
  • Maintained vehicle logs, records of cargo or billing statements in accordance with regulations
  • Worked closely with transportation supervisor to dispatch and assign route.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Made reservation for customers that was traveling from Boston To New York
Education and Training
Expected in 06/2014 High School Diploma | Liceo Juan Bosch , Dominican Republic, GPA:
Native/ Bilingual

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School Attended

  • Liceo Juan Bosch

Job Titles Held:

  • E-Commerce Personal Shopper
  • Customer Service Associate
  • Stocking Associate
  • Transportation Dispatcher


  • High School Diploma

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