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E-Commerce Personal Shopper Resume Example

Resume Score: 80%

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E-COMMERCE PERSONAL SHOPPER
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Team member motivation
  • Opening and closing procedures
  • Customer service
  • Relationship development
Experience
E-Commerce Personal Shopper
Springfield, ILWalmart/Feb 2020 to Current
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Mentored new employees on customer service and organizing strategies to maximize performance, productivity and team success.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
Mentor Volunteer
Springfield, ILAmeriCorps/Jan 2020 to Current
  • Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
  • Volunteered numerous hours with organization helping with the community for a better environment.
  • Developed and implemented activities and special public events.
  • Kept facilities organized, clean and well-maintained to best meet program needs.
  • Presented talks at community groups to promote organizational mission and programs.
  • Collaborated with others to discuss new life changing opportunities.
  • Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
  • Collaborated with community leaders, organizations and public agencies to promote organization's community service programs.
  • Consulted with local government representatives to understand community needs and strategize response plans.
  • Modeled social, behavioral and physical skills to promote development and improve classroom management.
  • Communicated needs and issues to appropriate supervisors in timely fashion.
  • Educated residents and families about available services and resources.
  • Talked with volunteer prospects to identify personal goals and effectively pair individuals with appropriate organizations.
  • Sorted and distributed food to disadvantaged families, including canned goods and fresh produce.
  • Sat with patients in need of companionship and emotional support.
  • Monitored special group events and off-site field trips.
  • Welcomed customers and answering questions to provide excellent customer service.
Team Member
Springfield, ILTaco Bell/Apr 2019 to Feb 2020
  • Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality.
  • Loaded and unloaded merchandise materials and components weighing in excess of 50+ pounds using proper safety procedures to avoid injuries.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards.
  • Completed additional learning opportunities to advance knowledge and move into senior team member position.
  • Unloaded trucks, moved containers to staging area and determined correct storage locations.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
  • Looked for ways to go above and beyond job requirements.
  • Picked up and moved boxes weighing 50+ pounds.
  • Worked hard to learn all required tasks quickly and maximize performance.
  • Built and maintained effective working relationships with peers and upper management.
Sales Associate
Springfield, ILGoodwill/May 2017 to Aug 2017
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
  • Approached customers with consultative mentality to uncover and meet specific requirements.
  • Performed customer needs assessments and suggested appropriate solutions that would solve business issues.
  • Interfaced with customers to resolve problems quickly.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Promoted branding initiatives, implementing effective marketing and sales campaigns.
  • Built positive and productive customer connections to drive consistent sales.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Monitored customer order process and addressed customer issues.
Education and Training
High School DiplomaLanphierJun 2017Springfield, IL
Certifications
  • First Aid/CPR
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Resume Overview

Companies Worked For:

  • Walmart
  • AmeriCorps
  • Taco Bell
  • Goodwill

School Attended

  • Lanphier

Job Titles Held:

  • E-Commerce Personal Shopper
  • Mentor Volunteer
  • Team Member
  • Sales Associate

Degrees

  • High School Diploma

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