Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Team member motivation
Opening and closing procedures
Customer service
Relationship development
Experience
E-Commerce Personal Shopper, 02/2020 to Current Whole Foods Market – Brookline, MA,
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Improved customer satisfaction by finding creative solutions to problems.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Mentored new employees on customer service and organizing strategies to maximize performance, productivity and team success.
Restocked shelves with current merchandise in attractive displays to promote sales.
Assisted customers by finding needed items and checking inventory for items at other locations.
Mentor Volunteer, 01/2020 to Current Stanton Optical – El Paso, TX,
Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
Volunteered numerous hours with organization helping with the community for a better environment.
Developed and implemented activities and special public events.
Kept facilities organized, clean and well-maintained to best meet program needs.
Presented talks at community groups to promote organizational mission and programs.
Collaborated with others to discuss new life changing opportunities.
Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
Collaborated with community leaders, organizations and public agencies to promote organization's community service programs.
Consulted with local government representatives to understand community needs and strategize response plans.
Modeled social, behavioral and physical skills to promote development and improve classroom management.
Communicated needs and issues to appropriate supervisors in timely fashion.
Educated residents and families about available services and resources.
Talked with volunteer prospects to identify personal goals and effectively pair individuals with appropriate organizations.
Sorted and distributed food to disadvantaged families, including canned goods and fresh produce.
Sat with patients in need of companionship and emotional support.
Monitored special group events and off-site field trips.
Welcomed customers and answering questions to provide excellent customer service.
Team Member, 04/2019 to 02/2020 Taco Bell – City, STATE,
Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality.
Loaded and unloaded merchandise materials and components weighing in excess of 50+ pounds using proper safety procedures to avoid injuries.
Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards.
Completed additional learning opportunities to advance knowledge and move into senior team member position.
Unloaded trucks, moved containers to staging area and determined correct storage locations.
Upheld high standards of productivity and quality in all areas of operations.
Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
Looked for ways to go above and beyond job requirements.
Picked up and moved boxes weighing 50+ pounds.
Worked hard to learn all required tasks quickly and maximize performance.
Built and maintained effective working relationships with peers and upper management.
Sales Associate, 05/2017 to 08/2017 Goodwill – City, STATE,
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Sold various products by explaining unique features and educating customers on proper application.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Assisted customers by finding needed items and checking inventory for items at other locations.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
Approached customers with consultative mentality to uncover and meet specific requirements.
Performed customer needs assessments and suggested appropriate solutions that would solve business issues.
Interfaced with customers to resolve problems quickly.
Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Promoted branding initiatives, implementing effective marketing and sales campaigns.
Built positive and productive customer connections to drive consistent sales.
Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
Monitored customer order process and addressed customer issues.
Education and Training
High School Diploma: , Expected in 06/2017 Lanphier - Springfield, IL, GPA:
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