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E-Commerce Personal Shopper Resume Example

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E-COMMERCE PERSONAL SHOPPER
Skills
  • Customer service
  • Process improvement
  • Business operations
  • Problem resolution
  • Organization
  • Communications
  • Inventory management
  • Stock management
  • Opening and closing procedures
  • Processing payments
  • Staff training and motivation
Education and Training
Some College (No Degree) - Veterinary Assistance
James H. Faulkner State Community CollegeCity, State
05/2014
High School Diploma
Millry High School City, State
Summary

Reliable Sales Assistant specializing in apparel, jewelry, and electronic sales. Customer service expert knowledgeable about a variety of products. Offering years of experience in sales.

Highly-qualified Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Able to manage all tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs.

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

High-energy Sales associate offering years of retail sales experience specializing in jewelry and electronic products. Stay current on market trends and customer buying habits to drive consistent sales. Excellent interpersonal communication and conflict resolution skills.

Experience
E-Commerce Personal ShopperCompany Name | City, State03/2019 - Current
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Listened to customer needs to identify and recommend optimal [Product or Service] selections.
  • Improved customer satisfaction byfinding creative solutions to problems.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Sales AssociateCompany Name | City, State03/2016 - 03/2019
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Helped average of 30 customers per day by responding to inquiries and locating products.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Interfaced with customers to resolve problems quickly.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
ServerCompany Name | City, State01/2013 - 04/2016
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Calculated charges, issued table checks and collected payments from customers.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Greeted newly seated guests quickly and efficiently.
  • Processed customers' payments and provided receipts.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
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Resume Overview

School Attended

  • James H. Faulkner State Community College
  • Millry High School

Job Titles Held:

  • E-Commerce Personal Shopper
  • Sales Associate
  • Server

Degrees

  • Some College (No Degree) - Veterinary Assistance
    High School Diploma

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