Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Friendly Ride Attendant focused on guest safety and positive experiences. Organized and attentive to identify and quickly resolve operational issues and maintain smooth operations. Customer-focused with excellent relationship-building and communication skills. Flexible hard worker ready to learn and contribute to team success. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Skills
Checklists understanding
Proper storage and preservation
Food assembly
Consistent presentations
Quality control
Customer Service
Product Knowledge
Financial overage analysis
Sales and Promotions
Money Management
Cash register operation
Customer assistance
Policy compliance
Resource distribution
Equipment maintenance
Issue resolution
Critical thinking
Friendly, positive attitude
Decision-making
Time management
Conflict resolution
Microsoft Office
PPE use
Experience
Door Dash , 06/2021 to Current Food Deliverer – City, STATE,
Carried food in insulated bags to maintain hot or cold temperature.
Picked up meals from local restaurants and dropped off at residential and business customer locations.
Documented time of delivery to record completion of order.
Collected tips from customers through hands-free electronic methods.
Communicated with restaurant staff to coordinate deliveries and obtain destination address.
Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
Maintained vehicle according to company and state safety requirements.
Maintained positive attitude and diplomacy when dealing with customers and other team members.
Followed safety rules to keep clean driving record with no accidents or incidents.
Resolved customer problems and complaints effectively by offering different options for the issue.
Meat Again , 05/2021 to Current Food Preparation, Customer Service Cashier – City, STATE,
Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
Cleaned utensils, dishes and glasses for customer use.
Re-stocked, organized and arranged service and food stations.
Packaged and stored food products appropriately for proper handling and preservation.
Followed recipes and customer requests to prepare high-quality, delicious meals.
Stored perishable food items in freezer or refrigerator to protect from spoilage.
Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
Monitored and recorded temperatures of food, storage and service areas to maintain established, regulatory guidelines.
Employed knowledge of cutlery and culinary tools to prepare foods.
Packed ready-to-sell products in proper containers and stock displays, prepared and served ready-to-eat food and assisted customers with deli sandwich orders.
Prepared workstations with ingredients and tools to increase efficiency.
Checked inventory levels and recorded supply usage on log sheets or in company software.
Restocked shelves, refrigerators and service stations with new food items or supplies.
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Greeted customers and responded to informational requests.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Maintained work area in clean and neat manner.
Counted and balanced cashier drawers.
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Built and maintained productive relationships with employees.
Resolved issues with cash registers, card scanners and printers.
Answered phone calls to assist customers with questions and phone orders.
Scanned items quickly to keep lines moving and reduce overall wait time.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Helped customer locate and select appropriate merchandise throughout store.
Prepared special orders for shipment.
Canobie Lake Park, 05/2018 to 08/2018 Ride Attendant – City, STATE,
Patrolled trails and enforced adherence to park safety rules and regulations to prevent injuries and accidents among visitors.
Performed search and rescue missions and led teams to find lost and stranded visitors quickly and effectively.
Operated 3 rides with attention to proper functioning and safety as guests get on and off ride.
Fastened patrons' safety belts and bars to prevent injuries during ride.
Erected barriers in front of ride to admit correct amount of persons to loading platform.
Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
Communicated with manager to discuss ride maintenance or repair issues.
Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
Checked seatbelts of all riders to maximize safety and manage risk.
Pulled down safety bars and secured riders according to specified attraction details.
De-boarded passengers for safety to repair attraction equipment for optimal operation.
Addressed any type of issues to patron satisfaction, escalating more critical problems to management.
Education and Training
High School Diploma: , Expected in 05/2020 Lowell Catholic Highschool - Lowell MA, GPA:
: , Expected in 2024 Fitchburg State University - Fitchburg, MA GPA:
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