Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Seasoned Sales Executive with 25 years record of achievement and success, driving revenue growth while providing visionary sales leadership in highly competitive markets. Outstanding excellence exceeding sales quotas, managing teams, and driving organizational growth and profitability in diverse industries. Expertise in B2B sales, key account management, direct sales & marketing, product training and placement, and associated functions. Track record implementing necessary business development strategies to accomplish breakthrough sales objectives while creating unique market-entry strategies, managing business relationships, and establishing immediate rapport with potential clients. AREA OF EXPERTISE Consultative Solution Selling Training & Development Client Relationship Management Microsoft Office Suite, CRM, Salesforce Key Account Management Product Development/Training Needs-based Selling Business Development


· Key Account Management

· Product Development/Training

· Needs-based Selling

· Business Development

· Consultative Solution Selling

· Training & Development

· Client Relationship Management

· Microsoft Office Suite, CRM, Salesforce

Work History
Director of Key Account Operations & Customer Service, 01/2020 - Current
Highgate Hotels Warwick, RI,
  • Pioneer, manage and continuously enhance the delivery of a seamless and joyful customer experience journey across all touchpoints in a cost-effective and profit-generating manner.
  • Championed effort at identifying and developing all culture, process and performance improvements and efficiencies for the customer while leading/developing the team.
  • Acts as a liaison between key customers and the operations team, ensuring exceptional customer service.
  • Designed and led Customer Experience Management workshops and pieces of training for internal and external stakeholders, thereby improving Guayaki Yerba Mate customer’s experiences and contributing to customer loyalty strategy.
  • Championed effort at tracking and trending issues, collecting insights from data, to identify and address the root cause, improve processes, business performance and the customer experience, end-to-end.
  • Continually developed improvements and embedded successful change projects to drive efficiency and consistency thus increasing topline sales.
  • Improved processes to offer consistent service resulting in secured competitive advantage, strengthened brand value, and delivered greater customer service.
National Accounts Director, 01/2017 - 01/2020
Legalshield Antlers, OK,
  • Led a profitable sales strategy to achieve yearly growth goals through the development of relationships with an emphasis on solutions.
  • Managed channel partners by supporting, directing, and educating on I-Care products.
  • Maintained a substantial pipeline of qualified opportunities by establishing and nurturing strategic relationships with complex, multi-location national accounts.
National Sales Manager, 01/2015 - 01/2017
Mgm Resorts Us, MI,
  • Met and exceeded annual revenue targets by an average of 36% during tenure.
  • Boosted sales by enabling channel partners, building, and developing high-performance sales teams and negotiating strategic accounts while establishing and maintaining c-level relationships.
  • Developed relationships with key decision makers in the Military, VA, CBOC markets and Indian Health Services (HIS).
  • Secured Government contract for sales over $6.3M with United States Veterans Administration.
  • Developed Emergency Department as new market to grow business to $1.7M.
  • Drove business growth, profitability, and increased market share from existing and potential customers through the implementation of best and solid sales management practices.
  • Created effective sales training, introduced frequent, low-cost highly successful promotions, and provided creative leadership while maintaining an entrepreneurial, collaborative management style.
  • Led national sales organization of internal and external sales employees, realizing sustained top line successes across multiple markets starting from the first month.
  • Achieved over 7% annual sales growth in 2015.
  • Migrated sales force to electronic forecasting and automated quote system, reduced turnaround, increased pipeline visibility and forecasting accuracy.
  • Distinguished and capitalized on new growth opportunities through performing market analysis, employing product development expertise, and cultivating key business instincts.
National Sales Manager , 01/2003 - 01/2015

Senior Regional Business Director (2008 - 2013)

Promoted into a pivotal leadership role to boost enterprise B2B business initiatives and lead sales efforts within an identified geography to maximize growth and minimize churn. Built relationship with C-Suite decision-makers to include Chief Executive Officer, Purchaser, and Buyer to launch new products, collaborate on marketing, and drive sales.

· Attained positive sales growth for the first time in 3 years by strategically targeting the Daily and Multi-Focal segments.

· Launched new Ultra contact lens and averaged over $5K per location in less than 2 months.

· Developed pricing and growth program with Lenscrafters Leasehold and Pearle Franchise in 2014, resulting in a 27% sales increase through Q3 of 2014.

· Conceptualized, championed, and launched Luxottica Champion Group to develop sales and marketing materials to support strategy, execution, and growth.

Master of Business Administration (MBA): , Expected in
Franklin University - Columbus, OH
Bachelor of Arts: , Expected in
Indiana University - Bloomington, IN

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School Attended

  • Franklin University
  • Indiana University

Job Titles Held:

  • Director of Key Account Operations & Customer Service
  • National Accounts Director
  • National Sales Manager
  • National Sales Manager


  • Master of Business Administration (MBA)
  • Bachelor of Arts

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