Director Of Key Account Operations Customer Service resume example

• Led a profitable sales strategy to achieve yearly growth goals through the development of relationships with an emphasis on solutions.
• Managed channel partners by supporting, directing, and educating on I-Care products.
• Maintained a substantial pipeline of qualified opportunities by establishing and nurturing strategic relationships with complex, multi-location national accounts.

• Met and exceeded annual revenue targets by an average of 36% during tenure.
• Boosted sales by enabling channel partners, building, and developing high-performance sales teams and negotiating strategic accounts while establishing and maintaining c-level relationships.
• Developed relationships with key decision makers in the Military, VA, CBOC markets and Indian Health Services (HIS).
• Secured Government contract for sales over $6.3M with United States Veterans Administration.
• Developed Emergency Department as new market to grow business to $1.7M.
• Drove business growth, profitability, and increased market share from existing and potential customers through the implementation of best and solid sales management practices.
• Created effective sales training, introduced frequent, low-cost highly successful promotions, and provided creative leadership while maintaining an entrepreneurial, collaborative management style.
• Led national sales organization of internal and external sales employees, realizing sustained top line successes across multiple markets starting from the first month.
• Achieved over 7% annual sales growth in 2015.
• Migrated sales force to electronic forecasting and automated quote system, reduced turnaround, increased pipeline visibility and forecasting accuracy.
• Distinguished and capitalized on new growth opportunities through performing market analysis, employing product development expertise, and cultivating key business instincts.

Senior Regional Business Director (2008 - 2013)

Promoted into a pivotal leadership role to boost enterprise B2B business initiatives and lead sales efforts within an identified geography to maximize growth and minimize churn. Built relationship with C-Suite decision-makers to include Chief Executive Officer, Purchaser, and Buyer to launch new products, collaborate on marketing, and drive sales.

· Attained positive sales growth for the first time in 3 years by strategically targeting the Daily and Multi-Focal segments.

· Launched new Ultra contact lens and averaged over $5K per location in less than 2 months.

· Developed pricing and growth program with Lenscrafters Leasehold and Pearle Franchise in 2014, resulting in a 27% sales increase through Q3 of 2014.

· Conceptualized, championed, and launched Luxottica Champion Group to develop sales and marketing materials to support strategy, execution, and growth.