digital sales lead resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced digital lead with over10 years of experience in sales and electronics. Excellent reputation for resolving problems and improving customer satisfaction.

  • Account development
  • Potential client identification
  • Client Development
  • Database Management
  • Management collaboration
  • Relationship building and management
  • Order management
  • Revenue goal attainment
  • Marketing and advertising
  • Networking skills
  • Sales forecasting
  • Computer troubleshooting
  • Training and presentations
  • Computer systems knowledge
  • Tech-savvy
  • Customer service expert
  • Inbound and Outbound Calling
  • Sales
  • Invoicing
  • Scheduling
  • Sales Goals
  • Guest Services
  • Cash Handling
  • Cleaning
  • Store Merchandising
  • Point of Sale Systems
  • Product Knowledge
  • Customer Complaint Resolution
  • Cash Register Operation
  • Quality Management
  • Report preparation
  • Sales expertise
  • Order fulfillment
  • Complaint resolution
Work History
10/2017 to Current
Digital Sales Lead Town Square Media Sedalia, MO,
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Cross-trained existing employees to maximize team agility and performance.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Applied customer feedback to develop process improvements and support long-term business needs.
12/2019 to 04/2020
Osl Team Lead Papa Murphy's Holdings, Inc. Round Rock, TX,
  • Specialized in repairing smart phones and frequently worked on other manufacturer models.
  • Installed new operating systems in microsoft and apple devices.
  • Completed quality and fraud inspections on cell phones.
  • Erased user data, debugged application issues and refurbished devices for resale.
  • Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
  • Set up networks and computers for business and residential customers.
  • Adhered to social distancing protocols and wore mask or face shield at all times.
  • Developed and maintained courteous and effective working relationships.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Activated both contract and pre-paid wireless phones for 20 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Listened to customer needs and desires to identify and recommend optimal products.
06/2014 to 12/2018
Manager Roti Saint Louis Park, MN,
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Trained and assisted new kitchen staff members.
  • Learned new menu offerings and options easily to assist customers with selecting items.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
  • Reduced customer waiting by batch cooking popular items during rush times.
08/2009 to 06/2013
Shift Leader HomeGoods, TJX Companies City, STATE,
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Regulated pricing, inventory count and supply during shift hours.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
Expected in 06/2013
High School Diploma:
New Dorp High School - Staten Island, NY
  • Supervised team of 30 staff members.
  • Resolved product issue through consumer testing.

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Resume Overview

School Attended

  • New Dorp High School

Job Titles Held:

  • Digital Sales Lead
  • Osl Team Lead
  • Manager
  • Shift Leader


  • High School Diploma

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