LiveCareer-Resume

digital sales lead resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Experienced digital lead with over10 years of experience in sales and electronics. Excellent reputation for resolving problems and improving customer satisfaction.

Skills
  • Account development
  • Potential client identification
  • Client Development
  • Database Management
  • Management collaboration
  • Relationship building and management
  • Order management
  • Revenue goal attainment
  • Marketing and advertising
  • Networking skills
  • Sales forecasting
  • Computer troubleshooting
  • Training and presentations
  • Computer systems knowledge
  • Tech-savvy
  • Customer service expert
  • Inbound and Outbound Calling
  • Sales
  • Invoicing
  • Scheduling
  • Sales Goals
  • Guest Services
  • Cash Handling
  • Cleaning
  • Store Merchandising
  • Point of Sale Systems
  • Product Knowledge
  • Customer Complaint Resolution
  • Cash Register Operation
  • Quality Management
  • Report preparation
  • Sales expertise
  • Order fulfillment
  • Complaint resolution
Work History
10/2017 to Current
Digital Sales Lead Town Square Media Sedalia, MO,
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Cross-trained existing employees to maximize team agility and performance.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Applied customer feedback to develop process improvements and support long-term business needs.
12/2019 to 04/2020
Osl Team Lead Papa Murphy's Holdings, Inc. Round Rock, TX,
  • Specialized in repairing smart phones and frequently worked on other manufacturer models.
  • Installed new operating systems in microsoft and apple devices.
  • Completed quality and fraud inspections on cell phones.
  • Erased user data, debugged application issues and refurbished devices for resale.
  • Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
  • Set up networks and computers for business and residential customers.
  • Adhered to social distancing protocols and wore mask or face shield at all times.
  • Developed and maintained courteous and effective working relationships.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Activated both contract and pre-paid wireless phones for 20 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Listened to customer needs and desires to identify and recommend optimal products.
06/2014 to 12/2018
Manager Roti Saint Louis Park, MN,
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Trained and assisted new kitchen staff members.
  • Learned new menu offerings and options easily to assist customers with selecting items.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
  • Reduced customer waiting by batch cooking popular items during rush times.
08/2009 to 06/2013
Shift Leader HomeGoods, TJX Companies City, STATE,
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Regulated pricing, inventory count and supply during shift hours.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
Education
Expected in 06/2013
High School Diploma:
New Dorp High School - Staten Island, NY
GPA:
Accomplishments
  • Supervised team of 30 staff members.
  • Resolved product issue through consumer testing.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • New Dorp High School

Job Titles Held:

  • Digital Sales Lead
  • Osl Team Lead
  • Manager
  • Shift Leader

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: