Motivated, Goal-oriented self starter with 6 years of experience in Human Resources with the United States Air Force. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Readily prepared to leverage training and experience to take on new professional challenges and accomplish quarterly goals. With the use of interpersonal skills acquired and mastered through working directly with Active Duty Military, Retirees, and Civilians, I possess the ability to assimilate policies and disperse information to customers effectively.
Skills
Human Resources
Communication
Customer Service
Multitasking and Time Management
Attention to Detail
Interpersonal
Critical Thinking
Strong Organizational Skills
Research and Analytical Skills
Presentation
Work History/Accomplishments
Customer Success Representative Intern, 10/2022 to Current Paratek Pharmaceuticals – , , Kansas City, KS
Maintained overall customer satisfaction rating of 89% with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to over 800 customers within two months, paying attention to special needs or wants.
Answered constant flow of customer calls with minimal wait times..
Provided primary customer support to internal and external customers.
Assisted customers with setting appointments, special order requests, and arranging donation pick-ups.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Human Resource Specialist, 04/2017 to Current Tan-Tar-A Resort – , , Wichita, KS
Retained excellent client satisfaction ratings through outstanding service delivery
Received recognition from CEO of McConnell AFB for outstanding customer service and satisfaction ratings
Disseminated accurate information per military guidance to over 3k Military Retirees, Disabled American Veterans, and Active Duty Members regarding Tricare Insurance policies and procedures
Worked on behalf of senior leaders to complete project requirements according to schedules and within time constraints
Resolved customer concerns efficiently to promote satisfaction and loyalty
Improved organizational filing systems for 3k confidential employee records base-wide, resulting in improved accessibility and efficiency
Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established Air Force procedures
Trained over 20 Airman across all ranks on Air Force programs and their governing policies to ensure compliance with military regulations
Improved office efficiency by effectively managing internal communications and correspondence between 22 different units base-wide
Coordinated implementation of multiple benefit packages, award policies, and Airmen support programs with departmental staff
Created and updated records and files to maintain document compliance
Restaurant Busser, 10/2015 to 04/2017 Wyndham Worldwide – , ,
Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
Provided respectful and courteous bussing services while operating within active dining rooms.
Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Multitasked 10 to 20 calls daily while taking orders of customers in person
Cook, 01/2014 to 04/2017 Hardees Restaurant – , ,
Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Interacted with guests to obtain feedback on product quality and service levels.
Prepared 2 or more orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Prepared food items in compliance with recipes and portioning control guidelines.
Filled in for cashier to assist customers and ensure orders were taken and prepared in a timely manner
Awards
Created and facilitated the first ever "Airman's Table Talk" platform for junior enlisted airmen
Awarded the Volunteer of The Quarter in 2020
Earned "Airman of the Week" for the entire McConnell Air Force Base for outstanding work performance
Recognized by the Chief Master Sergeant of Fire Protection for outstanding customer service
Served as the Secretary of the Airman's Council Organization for the entire McConnell AFB
Liaised for the Sexual Assault Prevention and Response (SAPR) team within my respective unit
Education
Certification: Sales And Marketing Education, Expected in 10/2022 JB Sales - Online, GPA:
Filling the Funnel- Sales Certification
Certification: Sales And Marketing Education, Expected in 10/2022 JB Sales - Online, GPA:
Driving to Close- Sales Certification
High School Diploma: , Expected in 05/2016 Rolesville High School - Rolesville, NC GPA:
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