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customer success representative intern resume example with 8+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Motivated, Goal-oriented self starter with 6 years of experience in Human Resources with the United States Air Force. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Readily prepared to leverage training and experience to take on new professional challenges and accomplish quarterly goals. With the use of interpersonal skills acquired and mastered through working directly with Active Duty Military, Retirees, and Civilians, I possess the ability to assimilate policies and disperse information to customers effectively.

Skills
  • Human Resources
  • Communication
  • Customer Service
  • Multitasking and Time Management
  • Attention to Detail
  • Interpersonal
  • Critical Thinking
  • Strong Organizational Skills
  • Research and Analytical Skills
  • Presentation
Work History/Accomplishments
10/2022 to Current Customer Success Representative Intern Paratek Pharmaceuticals | , , Kansas City, KS
  • Maintained overall customer satisfaction rating of 89% with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to over 800 customers within two months, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times..
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging donation pick-ups.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
04/2017 to Current Human Resource Specialist Tan-Tar-A Resort | , , Wichita, KS
  • Retained excellent client satisfaction ratings through outstanding service delivery
  • Received recognition from CEO of McConnell AFB for outstanding customer service and satisfaction ratings
  • Disseminated accurate information per military guidance to over 3k Military Retirees, Disabled American Veterans, and Active Duty Members regarding Tricare Insurance policies and procedures
  • Worked on behalf of senior leaders to complete project requirements according to schedules and within time constraints
  • Resolved customer concerns efficiently to promote satisfaction and loyalty
  • Improved organizational filing systems for 3k confidential employee records base-wide, resulting in improved accessibility and efficiency
  • Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established Air Force procedures
  • Trained over 20 Airman across all ranks on Air Force programs and their governing policies to ensure compliance with military regulations
  • Improved office efficiency by effectively managing internal communications and correspondence between 22 different units base-wide
  • Coordinated implementation of multiple benefit packages, award policies, and Airmen support programs with departmental staff
  • Created and updated records and files to maintain document compliance
10/2015 to 04/2017 Restaurant Busser Wyndham Worldwide | , ,
  • Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
  • Provided respectful and courteous bussing services while operating within active dining rooms.
  • Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Multitasked 10 to 20 calls daily while taking orders of customers in person
01/2014 to 04/2017 Cook Hardees Restaurant | , ,
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Prepared 2 or more orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Filled in for cashier to assist customers and ensure orders were taken and prepared in a timely manner
Awards
  • Created and facilitated the first ever "Airman's Table Talk" platform for junior enlisted airmen
  • Awarded the Volunteer of The Quarter in 2020
  • Earned "Airman of the Week" for the entire McConnell Air Force Base for outstanding work performance
  • Recognized by the Chief Master Sergeant of Fire Protection for outstanding customer service
  • Served as the Secretary of the Airman's Council Organization for the entire McConnell AFB
  • Liaised for the Sexual Assault Prevention and Response (SAPR) team within my respective unit
Education
Expected in 10/2022 Certification | Sales And Marketing Education JB Sales, Online, GPA:

Filling the Funnel- Sales Certification

Expected in 10/2022 Certification | Sales And Marketing Education JB Sales, Online, GPA:

Driving to Close- Sales Certification

Expected in 05/2016 High School Diploma | Rolesville High School, Rolesville, NC GPA:

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Resume Overview

School Attended

  • JB Sales
  • JB Sales
  • Rolesville High School

Job Titles Held:

  • Customer Success Representative Intern
  • Human Resource Specialist
  • Restaurant Busser
  • Cook

Degrees

  • Certification
  • Certification
  • High School Diploma

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