Customer Services Representative Resume Example Company Name

CUSTOMER SERVICES REPRESENTATIVE

Professional Summary

Skilled Customer service rep. committed to addressing customer concerns with speed, accuracy and professionalism.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Skill Highlights

Strong organizational skills
Active listening skills
Customer service expert

Telecommunication skills

Work Experience

Company NameApril 2014 to CurrentCustomer Services Representative
City, State

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific information or documents to customers, using computer, mail, or facsimile machine.Hear and resolve complaints from customers or the public.Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
Receive payment and record receipts for services.

Company NameAugust 2013 to April 2014customer service representative
City, State

upselling,answering incoming calls, processing credit card payments.

Company NameJanuary 2012 to July 2013supervisor
City, State

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Instruct staff on how to handle difficult and complicated sales.
Assign employees to specific duties.
Enforce safety, health, and security rules.

Company NameJanuary 2011 to December 2011cashier
City, State

Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Company NameJanuary 2006 to January 2011office clerk
City, State

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Answer telephones, direct calls, and take messages.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.

Company NameJanuary 2007 to November 2009security
City, State

Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
Answer alarms and investigate disturbances.
Circulate among visitors, patrons, or employees to preserve order and protect property.

Company NameSeptember 2005 to January 2006cashier
City, State

Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Greet customers entering establishments.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Answer customers' questions, and provide information on procedures or policies.
Sell tickets and other items to customers.
Process merchandise returns and exchanges.
Stock shelves, and mark prices on shelves and items.
Request information or assistance using paging systems.

Education and Training

locke high Jan 2006High School DiplomaCity, State, usa

Skills

administrative support, scheduling appointments, balance sheets, calculators, cash receipts, cash registers, credit, customer service, database, facsimile machine, facsimile, filing, inventory, Issue receipts, mailing, mark, mail, money, office, office machines, photocopiers, police, policies, proofreading, quality, reconciling, safety, sales, scanners, switchboard, taking messages, take messages, telephone, telephones, voice mail

Resume Overview

School Attended

locke high

Job Titles Held:

Customer Services Representative
customer service representative
supervisor
cashier
office clerk
security

Degrees

High School Diploma

Customer Services Representative Resume Example

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