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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Skilled Customer service rep. committed to addressing customer concerns with speed, accuracy and professionalism.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Skill Highlights
  • Strong organizational skills
  • Active listening skills
  • Customer service expert
  • Telecommunication skills
Work Experience
Customer Services Representative, 03/2014 - Current
Cintas Corporation Montgomery, NY,
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific information or documents to customers, using computer, mail, or facsimile machine.Hear and resolve complaints from customers or the public.Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • Receive payment and record receipts for services.
customer service representative, 07/2013 - 03/2014
Brenntag Durham, NC,
  • upselling,answering incoming calls, processing credit card payments.
supervisor, 2012 - 06/2013
Kohler Spartanburg, SC,
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Instruct staff on how to handle difficult and complicated sales.
  • Assign employees to specific duties.
  • Enforce safety, health, and security rules.
cashier, 2011 - 11/2011
Weis Markets, Inc. Lititz, PA,
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
office clerk, 2006 - 2011
Tessada Minneapolis, MN,
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Answer telephones, direct calls, and take messages.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities.
security, 2007 - 10/2009
Watermark Retirement Communities Boca Raton, FL,
  • Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
  • Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
  • Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
  • Answer alarms and investigate disturbances.
  • Circulate among visitors, patrons, or employees to preserve order and protect property.
cashier, 08/2005 - 2006
Weis Markets, Inc. Millersburg, PA,
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Greet customers entering establishments.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Answer customers' questions, and provide information on procedures or policies.
  • Sell tickets and other items to customers.
  • Process merchandise returns and exchanges.
  • Stock shelves, and mark prices on shelves and items.
  • Request information or assistance using paging systems.
Education and Training
High School Diploma: , Expected in Jan 2006
-
locke high - Los Angeles, CA
GPA:
Skills

administrative support, scheduling appointments, balance sheets, calculators, cash receipts, cash registers, credit, customer service, database, facsimile machine, facsimile, filing, inventory, Issue receipts, mailing, mark, mail, money, office, office machines, photocopiers, police, policies, proofreading, quality, reconciling, safety, sales, scanners, switchboard, taking messages, take messages, telephone, telephones, voice mail

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Resume Overview

School Attended

  • locke high

Job Titles Held:

  • Customer Services Representative
  • customer service representative
  • supervisor
  • cashier
  • office clerk
  • security
  • cashier

Degrees

  • High School Diploma

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