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customer services representative resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
 Career Overview Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training combined with completed coursework in the medical office administration field. Looking to apply these skills in the healthcare business. Core Strengths Strong organizational skills / Seasoned in conflict resolution / Sharp problem solver / Customer service expert Large cash/check deposits expert / Invoice processing Adaptive team player
Licenses
Skill Highlights
  • Medical terminology knowledge
  • Alphabetical/numerical filing mastery
  • Chart preparation/filing aptness
  • Medical coding capability
  • ICD-9 coding
  • Good written communication
  • Team player with positive attitude
  • Strong work ethic
  • Strong planning skills
Education and Training
Rockingham County High School Reidsville, NC Expected in High School Diploma : - GPA :
GTCC Greensboro, NC Expected in 2016 Associate of Applied Science : Medical Office Administration - GPA : Coursework in Medical Insurance Billing and coding and medical terminology
Professional Experience
Cintas Corporation - Customer Services Representative
Tualatin, OR, 05/2014 - Current
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Processed all sales transactions accurately and in a timely fashion. Verified details of transactions, including funds received and total account balances. Opened and assigned new client accounts. Researched and resolved billing and invoice problems.
M/I Homes - Sales Manager
Dallas, TX, 10/2011 - 12/2012
  • Create, manage and execute plans to increase sales and conversion percentages.
  • Train, motivate and evaluate coworkers.
  • Organize daily activities, including coworker schedules.
  • Set specific goals for store performance, customer satisfaction and coworker development Gauge store performance by monitoring weekly, monthly and quarterly performance and financial reports.
  • Offer enthusiastic and knowledgeable sales guidance to customers who have been referred by the partnership store.
  • Collaborate with coworkers within the partnership store.
  • Educate referred customers on the rent-to-own transaction, including pricing options, features and benefits.
  • Review expired accounts and respectfully communicate with customers to promote timely payments.
  • Network with partnership store coworkers to gain referrals.
C&S Wholesale Grocers - Customer Service
Robesonia, PA, 02/2011 - 05/2014
  • Communicate via inbound and outbound telephone calls with consumers.
  • Assists Verizon and Best Buy customers with order processing and selections: placed orders, processed payments, scheduled installation appointments, offered upgrades and accessories.
  • Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
  • Accurately document and update records in required systems.
  • Follow up in a timely manner to ensure customer satisfaction.
  • Understand all programs, systems, and procedures necessary to perform job effectively.
  • Where applicable, communicate with customer to attempt to bring resolution to unpaid accounts.
  • When requested, upsell and/or cross-sell products or services to customers where appropriate.
  • Maintain diplomacy and tact when dealing with upset or escalated calls.
  • Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations as directed by management or during training.
  • Knowledge, understanding, and compliance with the Company's policies and procedures.
  • Provide feedback to management concerning possible problems or areas of improvement.
  • Make recommendations to implement improved processes.
Mci - Customer Service Agent
La Mesa, NM, 03/2003 - 10/2005
  • Listen to customers and comprehend reason for call (e.g., status, trouble report).
  • Professionally answer customer question(s) (e.g., provide order/ trouble status).
  • Perform logical troubleshooting.
  • Document troubleshooting steps and confirm resolution of reported trouble.
  • Guide the customer through a battery of self-help installation and repair opportunities.
  • Service activation support for voice service calling features.
  • Provide affiliated ISP support.
Restoration Hardware - Assistant Manager
Bloomfield Hills, MI, 01/1996 - 01/1998
  • Providing prompt and courteous customer service.
  • Handling all types of store transactions for products and services.
  • Supervised all employees at the facility.
  • Assigned the job duties of each employee and maintains the proper number of employees required to run the store; included the hiring of new or replacement employees, discharging employees not performing their job tasks properly and disciplining employees when necessary.
  • Assisted customers with store and product complaints.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Compiled weekly monetary reports and records for store managers.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
Skills
benefits, conversion, customer satisfaction, customer service, features, financial reports, hiring, ISP, Network, policies, pricing, processes, sales, telephone, troubleshooting, upgrades

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Resume Overview

School Attended

  • Rockingham County High School
  • GTCC

Job Titles Held:

  • Customer Services Representative
  • Sales Manager
  • Customer Service
  • Customer Service Agent
  • Assistant Manager

Degrees

  • High School Diploma
  • Associate of Applied Science

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