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Customer Services Representative Resume Example

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CUSTOMER SERVICES REPRESENTATIVE
Professional Summary
Qualified Customer Relations Representative with 30 years in fast-paced customer service and call center environments. Personable and professional under pressure. Excellent time management and organizational expertise. 
Skills
  • Exceptional communication skills
  • MS Windows proficient
  • Creative problem solver

  • Exceptional telephone etiquette
  • Customer-focused
  • Excellent time management skills
Work History
Customer Services RepresentativeJanuary 2009 to Current
Company Name - City, State
  • Politely assisted customers in person and via telephone.
  • Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information. 
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Directed calls to appropriate individuals and departments.
Merchandising Team AssociateJanuary 2008 to Current
Company Name - City, State
  • Replenish merchandise on sales floor.
  • Participate in the inventory taking process.
  • Assist with merchandising floor moves and other merchandise projects as needed.
  • Maintain stockroom organization and cleanliness.
  • Folded and arranged garments in attractive displays.
  • Asked open-ended questions to assess customer needs.
Customer Service SupervisorJanuary 2007 to January 2009
Company Name - City, State

  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Trained 2 new sales associates each quarter.
  • Welcomed customers into the store and helped them locate items.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Communicated clear expectations and goals to each team member.
  • Worked with the management team to implement the proper division of responsibilities.
  • Strategically scheduled team members to maintain optimal staffing levels at all times.
Manager Guest Services RepresentativeJanuary 2006 to January 2007
Company Name - City, State
  • Negotiated corporate extended stay contracts Training and motivating of front desk personnel.
  • Greeted and registered guests and issued keys.
  • Recommended top dining and entertainment options for guests in the St. Louis area.
  • Computed bills, collected payments and made change for guests.
  • Made and confirmed reservations.
  • Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
Shopping ConciergeJanuary 2005 to January 2007
Company Name - City, State
  • Provided personal escort services to those visually impaired.
  • Coordinated special events for Holiday Performances, Kid's Club, etc.
  • Strong interpersonal and oral communications.
  • Alerted customers to upcoming sales events and promotions.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Answered customer telephone calls promptly and in an appropriate manner.
Guest Services RepresentativeJanuary 2002 to January 2005
Company Name - City, State

  • Greeted and welcomed all hotel guests with a smile.
  • Verified that personal and payment information on guest accounts was accurate and complete.
  • Resolved service-related problems in a timely manner.
  • Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
  • Reviewed account information and charges with guests during check-out.
Correspondence / Prison Liaised / Phone CounselorJanuary 1998 to January 2002
Company Name - City, State
  • Travel Counselor
  • Extensive travel throughout the United States in order to supervise conference set-ups for approximately 7,000 attendees / Oversee vast areas of the facility and provided conferees with counsel and crisis intervention./ Facilitated training of volunteer staff and workers.
  • Entrusted with the collection, coordination, and overseeing of conference finances.
  • Composed and drafted all outgoing correspondence and reports for managers.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
Education
University of Phoenix2011City, State
Associate of Arts: Hospitality, Travel, & Tourism
Columbia CollegeCurrentCity, State
Bachelor of Arts: Management
Accomplishments

  • Conflict Resolution
    • Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Skills
administrative, back-up, billing, oral communications, interpersonal, contracts, critical thinking, Customer Service, documentation, special events, General Manager, inventory, meetings, merchandising, personnel, reporting, sales, Phone
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Resume Overview

School Attended

  • University of Phoenix
  • Columbia College

Job Titles Held:

  • Customer Services Representative
  • Merchandising Team Associate
  • Customer Service Supervisor
  • Manager Guest Services Representative
  • Shopping Concierge
  • Guest Services Representative
  • Correspondence / Prison Liaised / Phone Counselor

Degrees

  • Associate of Arts : Hospitality, Travel, & Tourism
    Bachelor of Arts : Management

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