Customer Service Lead/Sales Represetative Resume Example

Customer Service Lead/Sales:

• Helping customers over the phone with phone orders processed through Shopify.
• Volunteered or assisted co-workers with concerned customers to provide skilled solutions to resolve the problem quickly.
• Coached, monitored and motivated co-workers to boost performance and enhance job knowledge.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Process returns in a timely manner; refund customers account or helped with exchanges.
• Responsible for training new employees in the customer service department.
• Handled cash and credit card payments and returned receipts, change and payment cards to customers.
• Resolve customer inquiries with wholesale customers. Assisted
• Opened new wholesale customer accounts or processed customer account changes using DEAR Inventory Systems and Shopify.
• Maintained customer account notes in DEAR Inventory systems, Shopify and Xero.
• Process/Apply payments to wholesale accounts in Xero.
• Collect payments for outstanding invoices.
• Proof Catalogs for any errors - Catalogs are dropped shipped to homes several times a year.
• Resolve inventory or technical issues communicating with DEAR/Shopify/Shipping Easy.
• Shipped orders to direct to consumer customers and wholesale customers using Shipping Easy.
• Double checked orders that have been pulled to ship to customers.
• Pulled wholesale and DTC orders to be shipped.
• Prepared checks for bank drops.
• Check inventory to make sure we had enough boxes/bags on hand for shipping.
• Ran sales reports in DEAR inventory system to compare selling from past years.
• Managed Key Accounts - processing purchase orders to be shipped to multiple locations according to the compliance guide of each department store.
• Communicate with buyers from key accounts to resolve inventory discrepancies.
• Apply credit to accounts accordingly
• File shipping claims with USPS, Shipsurance and UPS for lost packages.
• Call USPS for customer support when packages are lost in the mail. Open service request with USPS and contiguously follow up to make sure problem is resolved.