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Customer Service Lead/Sales Represetative Resume Example

Resume Score: 80%

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KM
CUSTOMER SERVICE LEAD/SALES REPRESETATIVE
Summary

Dynamic customer service background, diligent attention to detail and hardworking nature. Highly organized self-starter with the ability to multi-task. Charismatic individual able to quickly connect and engage with clientele. Listens attentively and articulates well with co-workers and clients.

Skills
  • Customer service excellence
  • Training and development
  • Billing arrangements
  • Inquiry requests
  • Sales
  • Payment processing
  • Credit card payment processing
  • Inbound and outbound calling
  • Shipping and receiving understanding
  • Quality control
  • Call center experience
  • High-energy attitude
  • Adaptive team player
Experience
The Good Collective, Inc | Arcata, CACustomer Service Lead/Sales Represetative01/2016 - Current

Customer Service Lead/Sales:

  • Helping customers over the phone with phone orders processed through Shopify.
  • Volunteered or assisted co-workers with concerned customers to provide skilled solutions to resolve the problem quickly.
  • Coached, monitored and motivated co-workers to boost performance and enhance job knowledge.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Process returns in a timely manner; refund customers account or helped with exchanges.
  • Responsible for training new employees in the customer service department.
  • Handled cash and credit card payments and returned receipts, change and payment cards to customers.
  • Resolve customer inquiries with wholesale customers. Assisted
  • Opened new wholesale customer accounts or processed customer account changes using DEAR Inventory Systems and Shopify.
  • Maintained customer account notes in DEAR Inventory systems, Shopify and Xero.
  • Process/Apply payments to wholesale accounts in Xero.
  • Collect payments for outstanding invoices.
  • Proof Catalogs for any errors - Catalogs are dropped shipped to homes several times a year.
  • Resolve inventory or technical issues communicating with DEAR/Shopify/Shipping Easy.
  • Shipped orders to direct to consumer customers and wholesale customers using Shipping Easy.
  • Double checked orders that have been pulled to ship to customers.
  • Pulled wholesale and DTC orders to be shipped.
  • Prepared checks for bank drops.
  • Check inventory to make sure we had enough boxes/bags on hand for shipping.
  • Ran sales reports in DEAR inventory system to compare selling from past years.
  • Managed Key Accounts - processing purchase orders to be shipped to multiple locations according to the compliance guide of each department store.
  • Communicate with buyers from key accounts to resolve inventory discrepancies.
  • Apply credit to accounts accordingly
  • File shipping claims with USPS, Shipsurance and UPS for lost packages.
  • Call USPS for customer support when packages are lost in the mail. Open service request with USPS and contiguously follow up to make sure problem is resolved.
Gale & Nielsen | Eureka, CAOffice Assistant01/2015 - 01/2016

Office Assistant:

  • Keep clear records and notes pertaining to confidential documents and appointments for clients.
  • Answering phones; directing calls to appropriate departments or taking clear messages to relay.
  • Responsible for picking up and delivering legal documents to the court house and other law offices.
  • Research and provide documents involving trusts for clients.
  • Filing/Copying documents to apply carefully and accordingly to clients records.
  • Responsible for bank deposits
  • Process payments via credit cards.
Sutter's Mudd Coffee Co | McKinleyville, CABusiness Owner01/2000 - 01/2014

Barista; Sutter's Mudd Coffee Co 2000-2007

Co-Owner/Barista; Sutter's Mudd Coffee 2008-2012

Barista; Chevron Redwood Market/Sutter's Mudd Coffee 2012-2016

Business Owner:

  • Created employee schedule.
  • Point of contact for all vendors.
  • Maintained all pertinent licenses for operation.
  • Accountable for all bill paying, supervision of employees, etc.
  • Responsible for recruitment, hiring, and training of new employees.
  • Ensured all employees met high standards of customer service and cleanliness throughout their time on shift.
  • Maintained all business records, including payroll tax, payroll, receipts and monetary records to track profit/loss.

Barista:

  • Preparing money for bank drops
  • Maintaining a clean and safe environment.
  • Preserving integrity of the cash register, verifying daily totals match daily sales.
  • Checking inventory to ensure adequate supplies were on hand for the beginning of the next business day.
  • Continuously build relationships with individuals through excellent customer service, ensuring repeat customers.
Ray's Food Place | Arcata, CACustomer Service Representative01/1999 - 01/2001
  • Worked within a team focused environment assisting staff in all responsibilities.
  • Dynamic Customer service professional, guaranteeing positive shopping experience.
Education and Training
Mckinleyville High School | Mckinleyville, CAHigh School Diploma06/2000
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • The Good Collective, Inc
  • Gale & Nielsen
  • Sutter's Mudd Coffee Co
  • Ray's Food Place

School Attended

  • Mckinleyville High School

Job Titles Held:

  • Customer Service Lead/Sales Represetative
  • Office Assistant
  • Business Owner
  • Customer Service Representative

Degrees

  • High School Diploma

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