customer serive representative resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Service-focused manager bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Skills
Building Customer Trust and Loyalty
POS Systems and Ordering Platforms
Customer Account Management with a focus on Data Entry and Maintenance
Customer Data Confidentiality
Calm and Professional Under Pressure
Issue and Complaint Resolution
Responding to difficult customers with the goal of establishing and maintaining customer relationships
Courteous with Strong Service Mindset with a Upbeat and Positive Personality
Proactive self-starter that is both efficient and detail-oriented
Understanding Customer Needs with a focus on employee and Customer Retention Strategies
Call Volume and Quality Metrics including Call Documentation
Proficiency in Microsoft Office Suite
Secondary experience with Information Technology troubleshooting as well as recruiting and HR related experiences.
Work History
Customer Serive Representative, to Gravie – Minneapolis, MN,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Recommended products to customers, thoroughly explaining details.
Provided primary customer support to internal and external customers.
Responded to customer requests for products, services and company information.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Cultivated customer loyalty, promoted repeat business and improved sales.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Provided information regarding charge accounts and loyalty programs.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Responded proactively and positively to rapid change.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
Met customer call guidelines for service levels, handle time and productivity.
Educated customers about billing, payment processing and support policies and procedures.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Maintained up-to-date knowledge of product and service changes.
Trained new personnel regarding company operations, policies and services.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Communicated professionally with colleagues, freelancers and clients.
Promptly responded to inquiries and requests from prospective customers.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Increased efficiency and team productivity by promoting operational best practices.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Cross-trained and backed up other customer service managers.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Investigated and resolved accounting, service and delivery concerns.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Account Services Manager, 08/2019 to Current Anomatic Corporation – Naugatuck, CT,
Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Built and strengthened long-lasting client relationships based on customer-centric terms.
Oversaw new business development and customer servicing.
Liaised between account holders and various departments.
Listened attentively to client feedback and worked with product development team to introduce new services.
Educated clients on new Service Central platform and updated account information to maintain high standards of client service.
Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
Improved account management by predicting potential competitive threats and outlining proactive solutions.
Introduced new processes to improve account and market tracking for better data analysis.
Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
Capitalized on emerging trends in customer preferences and marketplaces.
Purchasing & Customer Service Supervisor, 09/2017 to 08/2019 HealthTrust Supply Chain – City, STATE,
Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
Maintained and reviewed computerized records of items purchased and costs associated with purchases.
Reviewed order updates to identify best practices aligned with corporate goals.
Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends.
Recommended metrics for product availability, costs and delivery to advance business objectives.
Performed monthly reconciliation of open purchasing orders.
Maintained complete documentation and records of all purchasing activities.
Maintained consistent email communication with suppliers to confirm and track orders and verify price revisions on purchase orders.
Tracked inventory shipments and prepared spreadsheets detailing item information.
Reviewed proposals, qualified vendors and recommended optimal suppliers.
Adjusted procedures to maximize department effectiveness.
Wrote standard operating procedures for department.
Assessed areas of service concern and developed improvement plans.
Purchasing Assistant, 07/2016 to 09/2017 Parallon / HealthTrust Supply Chain – City, STATE,
Generated Purchase Orders and confirmed QTY, UOM, and delivery method to over 30 different facilities at any given time.
Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
Established and managed supplier and vendor relationships.
Evaluated procurement activities and recommended needed improvements.
Oversaw purchase order shipments by managing deadlines and cancellation dates.
Maintained complete documentation and records of all purchasing activities.
Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
Determined lowest possible cost, factoring in quality and reliability and negotiated favorable contracts.
Education
GED: , Expected in to Edward S Marcus High School - Flower Mound, GPA:
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