Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
02/2018 to Current
Customer Sales Support RepresentativeCox Enterprises – North Las Vegas, NV,
Attended company seminars to increase understanding and knowledge of products.
Recommended improvements to customers and demonstrated potential cost reductions and process improvements.
Planned various product configurations to meet diverse customer needs.
Attended departmental meetings, providing feedback to enhance future performance.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.
05/2014 to 02/2018
BartenderAlterra Mountain Co – Stratton Mountain, VT,
Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
Checked identification of customers to verify age requirements needed for purchase of alcohol.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Prepared over 100 mixed drinks and poured wine, beer and nonalcoholic beverages for average of 50 patrons per shift.
Filled ice bins [Number] throughout shift and cleaned them [Number] times weekly.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Designed and implemented new cocktails to drive customer interest and sales numbers.
Monitored patrons to keep alcohol consumption in designated areas.
Engaged in small talk with over 15 patrons per day to build rapport and earn repeat business.
Made product recommendations to customers based on preference, food pairings and special promotions.
Processed over 40 transactions daily using cards, cash and voucher payment systems, applying any eligible coupons or promotions.
Promoted products to customers to enhance bill totals with high-profit items.
Processed $1000 in daily revenue on average day with totals as high as $3000 during special events and promotions.
Collected and polished glassware, keeping adequate stock for expected customer loads.
Maintained tight financial controls with highly accurate daily registers.
Balanced daily registers and generated sales reports to support financial and administrative objectives.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Managed up to 18-35 customers per shift while simultaneously assisting 4-12 restaurant servers.
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
05/2012 to 05/2014
ServerStafford Healthcare – Bremerton, WA,
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Operated POS terminals to input orders, split bills and calculate totals.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Managed closing duties, including restocking items and reconciling cash drawer.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Served average of 40 patrons daily at high volume restaurant with consistent recommendations for exceptional service.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Upsold customers and optimized table-turns, outperforming wait staff average sales by up to 15%.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Promoted desserts, appetizers and specialty drinks.
Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
Education and Training
Expected in 05/2010
High School Diploma: Strath Haven High School - Wallingford, PA GPA:
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