Professional objective: Being an active part of a leading company in its field that bases its work philosophy on exceeding the expectations of its clients and invests permanently in the growth and development of its collaborators.
Helpful Customer Sales Representative with more than 3 years of experience in the insurance industry. Dedicated to cost-effective problem solving and extensively knowledgeable about insurance. Successful at quoting accurate amounts for customer satisfaction. Connects easily with clients and customers on a personal level
Skills
Word, Excel, PowerPoint.
POS systems
Insurance knowledge, from claims and sales perspectives.
Product knowledge
Opening and closing procedures
Effective customer upselling
Processing payments
Customer support
Customer relations
Direct sales
Bilingual (Spanish and English)
Education and Training
Universidad Del Valle De Atemajac Zapopan, Jalisco, Mexico, Expected in 12/2019 ā āBachelor of Science:Finance - GPA:
Started on September 2016 and graduated on december 2019.
Completed a posgraduate degree in International Finance ( October September 2020- May 2021)
Santa Clara High SchoolSanta Clara, CA, Expected in 06/2013 ā āHigh School Diploma: - GPA:
Certifications
State of California license for:
Limited Lines Automobile Agent
Experience
Genuine Parts Company - Customer Sales Representative Owatonna, MN, 07/2021 - Current
Advised customers, with deals and promotions for car insurance that best fits their interests.
Advised customers on extend of insurance coverages ( Coverages limits, deductibles and exclusions)., as well as company procedures when filing a claim.
Maintained comprehensive understanding of company offerings to drive consistent sales during routine service touches.
Gave customers quotes based on potential sales.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Shared detailed information regarding options to help customers make decisions.
Processed customer account changes with proprietary software.
Identified business opportunities and generated profitable sales in both new and existing customers.
Assistant in carrying out inventories of food and beverage warehouses.
Record sales and graph trends in the area of banquets, restaurants and room service.
Assisted with smooth preparation of monthly closing activities, including creating journal entries and reconciling accounts.
Coded invoices and other records to maintain organized and accurate records.
Accurately inputted data into general ledgers under guidance of bookkeeper.
AMC Theaters - Associate City, STATE, 04/2015 - 04/2016
Working the box office, concessions and ushering with a strong sense of customer service.
Specialized in attending box office and selling memberships to clients.
I was assigned full time to box office areas for delivering high special memberships sales to customers.
Made customers have an amazing, relaxing and fun experience at the theater, offered recommendations on movies, showtimes, premiers and promotions
Languages
Spanish:
Native/ Bilingual
Negotiated:
English:
Native/ Bilingual
Negotiated:
French:
Limited
Negotiated:
Accomplishments
Recognized as Employee of the year for outstanding performance and team contributions in CertPro Internacional Lloyds Agency in 2020.
Led team to achieve goal for claims closed, earning recognition from upper management and financial reward in CertPro Internacional Lloyds Agency in 2020.
Created highly effective new strategy on claims first response procedures that significantly impacted efficiency and improved operations.
Activities and Honors
First place in the 2nd nationwide short story contest at the Anahuac University, Mexico (2014)
Speaker on a workshop on Stock Market Finances at the University of Guadalajara (2017)
Participant in the nationwide contest of an "Essay in Human Rights and Values" organized by the National Human Rights Org, Mexico (2018)
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