Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Goal-oriented, dedicated to high levels of customer satisfaction. Able to learn new tasks quickly and proficient in growing key customer relationships. Efficient and precise with commitment to finishing jobs quickly and accurately. Esthetician with success in expertly determining the proper treatments based on individual client needs.

Work History
11/2019 to 03/2020 Customer Sales Representative Propak Inc. | , ,
  • Assisted call-in customers with questions and orders.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Cultivated and strengthened account relationships to achieve and exceed company targets.
  • Described and explained details about products options to inform customers and guide purchasing decisions.
  • Maintained customer accounts and relationships.
  • Emphasized product specifications to meet customer needs.
  • Verified delivery schedules and processes.
  • Helped customers by approaching conversations with positive attitude.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
12/2019 to 05/2020 Customer Service Cashier Best Buy | , ,
  • Assisted customers by answering questions and fulfilling requests.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Prepared beverages and filled food orders for customers.
  • Functioned as backup in areas of sales, support, and services.
  • Resolved customer complaints and maintained clean and tidy checkout area.
06/2018 to 09/2019 Data Analyst Atlas Executive Consulting | , ,
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Reviewed paperwork and case files submitted by subordinate officers to verify accuracy and conformance to strict policies.
  • Successfully processed hundreds of tips while receiving information and initiating investigations for speedy resolutions.
  • Reviewed and evaluated evidence to determine validity and admissibility for court hearings.
  • Analyzed and evaluated information to determine appropriate course of criminal prosecution.
  • Analyzed large amounts of data to identify crime patterns and establish links between perpetrators and investigations.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Summarized all key information regarding investigation into detailed report for the crime units.
  • Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
  • Collaborated with team members to discuss crime trends and brainstorm methods to combat those type of crime.
  • Monitored social media and online sources for criminal trends.
  • Processed and analyzed large volumes of structured and unstructured data, cross-match and link information to generate timely and actionable intelligence leads.
  • Produced multi-source intelligence reports.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Coordinated statistical data analysis, design, and information flow.
  • Corrected any data entry error to prevent later issues such as duplication or data degradation.
06/2020 to 02/2021 Front Desk Agent Columbus Hospitality | , ,
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Executed positive demeanor to each and every visitor approaching front desk.
  • Acquired in-depth knowledge of surrounding area to provide guests with information about dining options, entertainment and activities.
  • Quickly answered calls and routed to proper guest or department using multiline phone system.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered customer telephone calls promptly and appropriately.
  • Provided services efficiently and with high level of accuracy.
06/2020 to 12/2020 Sales Agent Gallagher Bassett Nz Ltd | , ,
  • Increased sales by offering advice on purchases and promoting additional products.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
  • Organized sales paperwork, presented proposals and finalized contracts.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Determined problem areas and resolved issues related to profitability and business objective achievement.
08/2019 to 03/2022 Operations Assistant Community Solutions, Inc. | , ,
  • Received incoming calls and messages and addressed or triaged phone requests.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Efficiently and effectively identified and solved all problems that impacted direction of business.
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
  • Utilized Excel, Word regularly to complete job tasks, developing advanced proficiency.
  • Assisted with facility scheduling and customer service.
  • Gathered, organized and input information into digital database.
03/2022 to Current Operations Assistant Company Name | , , Jackson, WY
  • Assisted with facility scheduling and customer service.
  • Assisted operations manager with planning of routine operations and special projects.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed and maintained file system covering expenses, reports and support documentation.
  • Conducted inspections of facility and executed corrective actions to optimize safety and sanitation.
  • Gathered, organized and modeled data to assist management in making key decisions.
10/2022 to Current Esthetician Company Name | , , Jackson, WY
  • Sterilized equipment for patient treatments.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Fostered friendly, warm and exceptional customer experience.
  • Analyzed skin condition and made appropriate product recommendations.
  • Recommended retail products for at-home use.
  • Advised clients on proper home-care regimens.
  • Educated patients on treatment options.
Education
Expected in 06/2022 CERTIFICATE | Esthetician Paul Mitchell The School Rexburg, Rexburg, ID GPA:
Expected in 06/2018 GED | POLICE ACADEMY, BUCHAREST ROMANIA, GPA:
Skills
  • Excellent multi-tasking ability
  • Strategic Planning
  • Sociable
  • Data Entry
  • Organizational skills
  • Database administration
  • Proficient in MS Excel, Word
  • Critical thinking
  • Able to master new skills quickly
  • Open and honest communication
  • Attentive to details
  • Stress tolerant

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Resume Overview

School Attended

  • Paul Mitchell The School Rexburg
  • POLICE ACADEMY

Job Titles Held:

  • Customer Sales Representative
  • Customer Service Cashier
  • Data Analyst
  • Front Desk Agent
  • Sales Agent
  • Operations Assistant
  • Operations Assistant
  • Esthetician

Degrees

  • CERTIFICATE
  • GED

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