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Customer Sales Representative Resume Example

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CUSTOMER SALES REPRESENTATIVE
Professional Summary

Goal-oriented, dedicated to high levels of customer satisfaction. Able to learn new tasks quickly and proficient in growing key customer relationships. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven ability to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.

Work History
Amaran LLC- Customer Sales Representative
Jackson, WY11/2019 - 03/2020
  • Assisted call-in customers with questions and orders.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Cultivated and strengthened account relationships to achieve and exceed company targets.
  • Described and explained details about products options to inform customers and guide purchasing decisions.
  • Maintained customer accounts and relationships.
  • Emphasized product specifications to meet customer needs.
  • Verified delivery schedules and processes.
  • Helped customers by approaching conversations with positive attitude.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Sweet Addiction Cookies & Ice Cream- Customer Service Cashier
Jackson, WY12/2019 - 05/2020
  • Assisted customers by answering questions and fulfilling requests.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Prepared beverages and filled food orders for customers.
  • Functioned as backup in areas of sales, support, and services.
  • Resolved customer complaints and maintained clean and tidy checkout area.
Romanian Police- Data Analyst
BUCHAREST, ROMANIA06/2018 - 09/2019
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Reviewed paperwork and case files submitted by subordinate officers to verify accuracy and conformance to strict policies.
  • Successfully processed hundreds of tips while receiving information and initiating investigations for speedy resolutions.
  • Reviewed and evaluated evidence to determine validity and admissibility for court hearings.
  • Analyzed and evaluated information to determine appropriate course of criminal prosecution.
  • Analyzed large amounts of data to identify crime patterns and establish links between perpetrators and investigations.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Summarized all key information regarding investigation into detailed report for the crime units.
  • Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
  • Collaborated with team members to discuss crime trends and brainstorm methods to combat those type of crime.
  • Monitored social media and online sources for criminal trends.
  • Processed and analyzed large volumes of structured and unstructured data, cross-match and link information to generate timely and actionable intelligence leads.
  • Produced multi-source intelligence reports.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Coordinated statistical data analysis, design, and information flow.
  • Corrected any data entry error to prevent later issues such as duplication or data degradation.
Hampton Inn Jackson Hole- Front Desk Agent
Jackson, WY06/2020 - Current
  • SREHTOAnswered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Executed positive demeanor to each and every visitor approaching front desk.
  • Acquired in-depth knowledge of surrounding area to provide guests with information about dining options, entertainment and activities.
  • Quickly answered calls and routed to proper guest or department using multiline phone system.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered customer telephone calls promptly and appropriately.
  • Provided services efficiently and with high level of accuracy.
language

English, French, Spanish, Italian

Education
POLICE ACADEMYBUCHAREST ROMANIA06/2018GED
Skills
  • Excellent multi-tasking ability
  • Strategic Planning
  • Sociable
  • Data Entry
  • Organizational skills
  • Database administration
  • Proficient in MS Excel, Word
  • Critical thinking
  • Able to master new skills quickly
  • Open and honest communication
  • Attentive to details
  • Stress tolerant
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Resume Overview

Companies Worked For:

  • Amaran LLC
  • Sweet Addiction Cookies & Ice Cream
  • Romanian Police
  • Hampton Inn Jackson Hole

School Attended

  • POLICE ACADEMY

Job Titles Held:

  • Customer Sales Representative
  • Customer Service Cashier
  • Data Analyst
  • Front Desk Agent

Degrees

  • GED

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