Customer Sales Lead Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Determined Manager with strong interpersonal skills and extensive retail and sales experience. Quality focused Store Manager adept at providing employees clear guidelines and targeted goals. Reliable Department Manager with 10 years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude. Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.

  •  Microres
  • Windows
  • Word Perfect
  • Excel
  • Power Desk
  • Excellent customer skills (17 years of customer service)
  • Disney College Program
  • Retail inventory management
  • People friendly
  • Dependable
  • Organizational skills
  • Dedicated
  • Creative
  • Strong effective leader
  • Supervisor/ Manager Skills
  • Accurate cash handling
  • Store opening and closing procedures
  • Store operations
  • MS Office proficient
  • Outstanding communication skills
  • Exceptional leader
  • Team-oriented
  • Commission sales
  • Sales professional
  • Recruiting and interviewing
  • Reliable
  • Flexible schedule
09/2007 to 04/2015 Customer Sales Lead Campbells | Foxborough, MA, Delivered excellent customer service by greeting and assisting each customer.*Stocked and restocked inventory when shipments were received. *Reorganized the sales floor to meet company demands. *Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. *Fulfilled customer shipping needs using UPS and USPS methods. *Completed weekly schedules according to payroll policies. *Trained all new managers on store procedures and policies. *Addressed customer inquiries and resolved complaints.*Wrote order supply requests to replenish merchandise.*Analyzed marketing information and translated it into strategic plans. *Trained staff to deliver outstanding customer service.  *run register *process returns *process price adjustments * greet customers *make sure customer finds everything easily * sort go backs *daily cleaning *answer phones *customer service *answer general questions about products *make recommendations *take phone orders *daily paperwork *box up *activating gift cards *demo products *floor sets *push stock *set visual layouts *count tills *inventory control *send out orders *daily opening/ closing procedures *process payroll *process tester/damages *daily paperwork *analyze the business
09/2006 to 03/2007 Beauty Consultant Walgreens | Tyler, TX,  Run register * greet customers *make sure customer finds everything easily * sort go backs *daily cleaning *answer phones *customer service *answer general questions about products *process shipment
03/2006 to 09/2006 Customer Service Representative Spectrum | Orange, CA,  Answer phones * perform callbacks* confirm orders* process payments *confirm credit card information *send out catalogs * adjust orders *answer general questions *update customer files *adjust ship out dates *request credits *place orders *place reship orders *request tracers on shipments
01/2005 to 04/2006 Customer Service/ Cashier John Deere | Grovetown, GA,  Run register * Customer Service Desk *approve returns *layaway *make sure customer gets all of their items * sort go backs * assist customers to their vehicle *answer phones *Delivered excellent customer service by greeting and assisting each customer. *Addressed customer inquiries and resolved complaints. *Stocked and restocked inventory when shipments were received. *
2004 to 10/2015 Customer Service Representative/ Assistant Manager Circle K | City, STATE, Run register. *stock. *clean * money drops * count tills *inventory count *progress reports *paperwork for daily closeout reports *inventory orders* lottery* Western Union transactions *make money orders *inventory control
04/2003 to 09/2003 Sales & Reservation Specialist U-Haul | City, STATE, Answer incoming calls. *Make reservations for equipment pickup *Answer questions about equipment, availability, rate quotes *Confirm reservations *sell add-ons
11/1998 to 01/2003 Supervisor Harkins Theatres | City, STATE, *Run register *Stock *Clean *Schedule breaks *Train new employees *Assist customers with issues, complaints, accommodations * Ticket sales *Concession Sales *Inventory Management *Upsell *Assist  VIP *
Expected in 1999 High School Diploma | General studies, Marine Biology, Drama Carl Hayden Community High School, Phoenix, Arizona GPA:
Carl Hayden Community High School, Phoenix, Arizona, Diploma May 19, 1999 General studies, Majored in Marine Biology, Drama
Expected in | English South Mountain Community College, Phoenix, Arizona GPA:
South Mountain Community College, Phoenix, Arizona English, Arizona History, History of Jazz, Psychology
Expected in | Marine Biology Phoenix College, Phoenix, Arizona GPA:
Phoenix College, Phoenix, Arizona Marine Biology Mesa Community College, Mesa, Arizona First-Year Composition, Rock Music & Culture, Management Internship, Business Internship
Expected in | Management & Leadership I Disney University, Orlando, Florida GPA:
Disney University, Orlando, Florida Merchantainment, Management & Leadership I, Human Resource Management
Professional Affiliations
*Disney College Program *Give Kids The World* President of "Accept The Challenge" *On board of Youth Town Hall *Secretary and Treasurer for National Thespian Society and Drama Club *Culinary Arts Club *Have performed public speech
Customer Service, Receptionist, Retail Sales, Answer Phones, Greet, Inventory, Inventory Control, Sales, Adjustments, Closing, Payroll, Process Payroll, Customer Service Representative, Cashier, Service Desk, Credit, Credit Card, Payments, Progress, Billing, Incoming Calls, C.n.a, Excel, Organizational Skills, Secretary, Training, Word, Word Perfect, Wordperfect, Data Entry, Processor, Human Resource Management

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Resume Strength

  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Carl Hayden Community High School
  • South Mountain Community College
  • Phoenix College
  • Disney University
Job Titles Held:
  • Customer Sales Lead
  • Beauty Consultant
  • Customer Service Representative
  • Customer Service/ Cashier
  • Customer Service Representative/ Assistant Manager
  • Sales & Reservation Specialist
  • Supervisor
  • High School Diploma

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