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Customer Management Representative Resume Example

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CUSTOMER MANAGEMENT REPRESENTATIVE
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success that will enable me to use my strong organizational skills, educational background, and ability to work well with people.

Core Strengths
  • Microsoft Office (Word, Access, Excel, PowerPoint)
  • SCT Banner
  • Acumen
  • AS400
  • SAP
  • Ultramain
  • PeopleSoft
  • Oracle
  • Typing Speed: 50+ wpm
  • Call Center Experience
  • Heavy Call Volume
  • Phoenix
  • Chromvision
  • Jerpis
  • Crystal Reports
  • Strong organizational skills
  • Sharp problem solver
  • Customer service expert
  • Invoice processing
Work Experience
10/2011 to Current
Customer Management Representative Chromalloy Georgia － Newnan, GA
  • Communicate with customers by phone or via e-mail concerning orders, returns and shipments and provide information on repairs, quotes and warranties.
  • Issue invoices based on the 8130/COC documentation for accuracy against the purchase order and the receiver (PO number, part number, serial number and any requests).
  • Issue credit invoices based on approved credit memos.
  • Communicate effectively and professionally with internal departments as required.
  • Call or e-mail customers when necessary to advise shipment status and/or information necessary to process orders.
  • Answering inquiries in a timely manner.
  • Follow through on customer requests as needed.
  • Daily prepare and review all job folders and file as needed.
  • Verify that customer's purchase order number, part number and serial numbers are correct.
  • Note any warranties or special requirements on the Customer purchase order and communicate as appropriate.
  • Notify customers daily of scrap, discrepancies, and customer advisories as required.
  • Verify accuracies on incoming evaluations, notifying customer and file in job folders.
  • Prepare and distribute part quotation as required by Customers based on the incoming evaluation.
  • Verify final paperwork against incoming evaluation prior to Customer Service Assistant (CSA) invoicing as required.
  • Monitor and update Customer exceptions and other data bases as required Administrative Support, Resource MFG (Yamaha Golf Cars) Temporary.
09/2011 to 10/2011
Administrative Support Yamaha Golf Cars － Peachtree City, GA
  • Build PO's from Requisitions Create Requisitions Check inventory for available stock Bill Works Orders Create Barcodes for Invoices Mail Invoices Assist sales staff.
06/2010 to 10/2010
Data Management Specialist Savannah Financial Services － Fayetteville, GA
  • Update current policy holder information into PTS database.
  • Heavy Data Entry.
  • Create reports of missing data.
02/2008 to 03/2010
Financial Aid Counselor Southern Southern Crescent Technical College － Fayetteville, GA
  • Reviews financial aid source documents.
  • Identifies inaccuracies, such as math errors, missing or inaccurate information, signatures or documentation.
  • Assigns standard pre-established codes and/or other identifying information Enters routine financial aid transactions into appropriate systems.
  • Verifies and corrects information entered Reconciles routine financial aid records, such as batch reports, banner reports, PRIDE and U.S.
  • Department of Education reports Maintains financial aid and related fields and records Compiles data and prepares and distributes basic information reports Prepares payment requests and/or reimbursement requests Performs limited, routine general clerical duties such as ordering supplies, typing, answering telephones and/or related duties Attends seminars, conferences, job-related training, and/or other staff development training programs.
  • Reads pertinent work-related information and materials (e.g., policy and procedure revisions as assigned.
10/2007 to 02/2008
Order Entry Specialist Gallopade International － Peachtree City, GA
  • Processed Purchase Orders.
  • Generated batch reports in Acumen database.
  • Generated invoices and packing slips.
  • Run daily reports of units shipped and orders processed.
01/2006 to 12/2006
Customer Service Representative Cooper Wiring Devices － Peachtree City, GA
  • Manages strategic, large or complex customer accounts, both industrial and military.
  • Applies extensive knowledge of business processes and systems to excel at the following: expedite orders to prevent customer line downs or machine downtime; process emergency and/or expedited orders and shipments in a timely manner; provide customers and/or distributors with product information; and prepare price quotations Authorizes RMA (Returned Material Authorization) requests and issues RMA numbers.
  • Investigates claims by conducting fact-based investigation and working with operations personnel.
  • Enters new orders from customers through multiple order entry systems, with emphasis on error-free order management and same-day order entry.
  • Enters changes and cancellations from customers through multiple order entry systems, using established business rules.
  • Maintains accurate and organized order files, order acknowledgments and customer contact information (including ship-to addresses).
  • Proactively communicates in a timely manner with external customers about order verification, order status, pricing and shipment status.
  • Communicates in a timely manner with operations to verify lead times, schedule customer orders Implemented paperless process for SAP database.
04/2001 to 06/2004
Senior Records Analyst World Airways － Peachtree City, GA
  • Ensures aircraft times and cycles are accurate by auditing the aircraft movement system and the maintenance forecasting system Processes and file log pages into electronic recordkeeping system Reviews, updates, and indexes Airworthiness Directive in accordance with World Airways policies and procedures Reviews, sorts, and indexes Aircraft Maintenance check packages in accordance with World Airways policies and procedures Reviews documents for completeness-research and follow-up with appropriate departments if potential discrepancies and/or errors are discovered.
  • Ensures life-limited and hard-time components/items are forecasting and have certification.
  • Ensures documents are forwarded in a timely and organized manner in coordination with Planning and Quality Control Inspection Ensures maintenance records are incorporated into the electronic record keeping system Performs other duties that may be required or assigned by the Manager of Records.
Educational Background
2009
Bachelor of Arts: Business Administration Saint Leo University － Saint Leo, FL, USA

Specialization: Business Management
2006
Associate of Arts: Liberal Arts Saint Leo University － Saint Leo, FL, USA

Liberal Arts
Skills

Administrative Support, AS400, auditing, basic, business processes, Call Center, clerical, conferences, credit, Crystal Reports, Customer Service, Data Entry, database, documentation, e-mail, financial, forecasting, inventory, invoicing, MFG, materials, math, Access, Excel, Mail, Microsoft Office, PowerPoint, Word, Works, Oracle, order entry, order management, PeopleSoft, personnel, policies, pricing, Processes, Quality Control, record keeping, repairs, research, sales, SAP, seminars, staff development, strategic, telephones, phone, training programs, Typing Speed 50wpm

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Resume Overview

Companies Worked For:

  • Chromalloy Georgia
  • Yamaha Golf Cars
  • Savannah Financial Services
  • Southern Southern Crescent Technical College
  • Gallopade International
  • Cooper Wiring Devices
  • World Airways

School Attended

  • Saint Leo University

Job Titles Held:

  • Customer Management Representative
  • Administrative Support
  • Data Management Specialist
  • Financial Aid Counselor
  • Order Entry Specialist
  • Customer Service Representative
  • Senior Records Analyst

Degrees

  • Bachelor of Arts : Business Administration
    Associate of Arts : Liberal Arts

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