Customer Loyalty Representative Resume Example
Ambitious, career-focused jobseeker, anxious to obtain an entry-level Dental Associates position to help achieve company goals. Ready to obtain hands-on experience while learning new skills to assist with company growth.
High-energy attitude Promotional support Customer service Contract development Quality control Business development understanding Employee coaching Data evaluation | Call center experience Microsoft Office expertise Store maintenance Clerical support Credit card payment processing Product organization Direct sales Customer relations |
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Kept detailed records of customer accounts, including actions taken, issues resolved and private information.
- Served needs of as many customers per shift, including collecting payments and handling customer service issues.
- Meet personal and team goals by obtaining referrals and ensuring that new and returning customers are aware of the value and benefits of oportun products.
- Enjoy community involvement. Increase outreach and awareness by building partnerships and holding events at local businesses, nonprofit organizations, churches, schools, and community events.
- Deliver first-class customer service while accurately processing loan applications with all the proper documentation consistent with oportun compliance standards to limit the number of non-approved applications and improving loan turn-around time.
- Quickly and accurately learn oportun products, services and procedures and meet policy and regulatory requirements.
- Responsibly manage cash handling, taking cash payments and balancing a cash drawer.
- Comply with all regulatory and audit requirements.
- Be a role model by living Oportun's Core Values: Service, Care, Innovation, Courage, Excellence, and Empowerment.
- Work positively as a team within the company mission to serve our customers as the most important consideration.
- Develop and maintain great customer relationships with service excellence in mind, while promoting the Oportun brand to create return customers.
- Meet personal and team goals by obtaining referrals and ensuring that new and returning customers are aware of the value and benefits of our products.
- Applied cultural knowledge and interpersonal abilities to help customers open up and explain concerns.
- Translated customer and internal documents.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
Arranged baked goods in attractive displays inside bakery cases to increase sales.
Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth and efficient during high-volume periods.
Provided excellent customer service to foster satisfaction and loyalty.
Greeted incoming patrons, offered menu advice and documented order details and special preferences.
Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Educated customers on product and service offerings.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage.
Transported trash and hazardous waste to appropriate disposal area.
Assisted customers with getting groceries loaded in vehicles. Faced merchandise in freezers and shelves for display. Checked prices and pulled product for customers.
Cleaned up spills, collected trash and swept and mopped floors. Retrieved carts from returns and the parking lot. Participated in available training courses to improve sales skills and product knowledge. Implemented markdowns by retagging products and changing shelf markers. Helped customers complete purchases, including processing payments and bagging items. Cleaned shelves and restocked with new inventory when products were running low. Assisted customers by carrying packages and bags and securing purchases in vehicles. Answered various questions and inquiries per shift regarding products, prices and availability. Followed cleaning schedule for floors, walls and storage areas. Managed cash register operations using POS system, including processing sales and returns. Restocked produce and removed expired or damaged merchandise. Checked prices and found requested products in the store for customers. Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
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Resume Overview
School Attended
- North-grand High School
Job Titles Held:
- Customer Loyalty Representative
- Bakery Clerk
- Grocery Bagger
Degrees
- High School Diploma
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