LiveCareer-Resume

customer information representative resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Skilled Customer Information Representative committed to addressing customer concerns with speed, accuracy and professionalism. Customer Information Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Highly enthusiastic customer service professional with 15 years' experience. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Enthusiastic Head Cashier bringing 4 years of retail experience as well as unsurpassed strengths in customer service and sales. Skilled Head Cashier specializing in sales, service and team leadership.
Education and Training
William E. Grady H.S. Brooklyn, NY Expected in 1999 High School Diploma : Business/ Accounting - GPA : Development Business Management & Accounting
Oneonta Job Corp Center Oneonta, NY Expected in 2001 GED : Child Care/Business - GPA : Early childhood education certificate, Child Abuse Awareness training, Coursework includes Nutrition, Health and Child Safety, Coursework in Child Development Business Management.
The Allen School Brooklyn , NY Expected in 2011 : Medical Assistant - GPA : Medical Assistant Program, Course work completed.
Post University Waterbury, CT Expected in 2019 Bachelor of Science : Business Management/Accounting - GPA :
Experience
Follett Corporation - Customer Information Representative
Bridgewater, NJ, 01/2009 - Present
  • Responded to inbound service calls in a fast-paced, high-volume call center.
  • Assist Section 8 Landlords with Payment inquires, lease renewals and inspections.
  • Assist Section 8 tenants with transfer request, recertification packages, inspections and other inquire.
  • Answer questions regarding status of various accounts and attend to problems or complaints from customers and landlords on the telephone or by written e-mail or fax correspondence.
  • Schedule Appointments.
  • Check customer's application status.
  • Set up and maintain various files, records.
  • Provided customer service utilizing computer database and information technology.
  • Oversee customer service work, and trained new employees.
  • Possess effective communications skills, and work well with others at all levels.
  • Provided information, records complaints and requests, and conducts research to resolve problems.
New York City Housing Authority - Emergency Service Aide
City, STATE, 09/2002 - 01/2009
  • Responded to inbound service calls in a fast-paced, high-volume call center Answer questions regarding status of various accounts and attend to problems or complaints from customers.
  • Schedule Appointments.
  • Set up and maintain various files, records on each specific customer.
  • Possess effective communications skills, and work well with others at all levels.
  • Process complaint tickets for residents maintenance problems, research data.
  • Record and schedule repair appointments, email inquiries, determine service required.
  • Perform clerical tasks and support, utilize computer database, technology systems.
  • Accompanies a Maintenance Worker to any of the Authority housing developments on emergency service maintenance call.
  • Carry tools and equipment and assist in performing minor work and repair.
  • Prepare and route residents' charges for appropriate development follow-up.
Pathmark - Deli Clerk / Cashier
City, STATE, 01/2002 - 08/2002
Took orders from customers, 
Cleaned and straightened work area.
Unboxed new merchandise.
Rotated stock to maintain freshness.
Updated register logs.
Operated cash register with proficiency.
Modell's Sporting Goods - Head Cashier/ Customer Service
City, STATE, 05/1997 - 04/2001
Trained and mentored new cashiers.
Maintained work area in clean and neat manner.
Monitored exits for security issues.
Accepted merchandise returns.
Managed cashier shifts and breaks.
Built and maintained productive relationships with employees.
Greeted customers promptly and responded to questions.
Documented performance issues.
Helped customers find store locations and complete purchases.
Counted and balanced cashier drawers.
Issued receipts for purchases and gifts.
Bagged merchandise by following standard procedures.
Assessed customer needs and responded to questions.
Worked with customer service to resolve issues.
Updated register logs.
Operated cash register with proficiency.
Provided professional and courteous service at all times.
Worked overtime shifts during busy periods.
Skills
Schedule Appointments, Team Leader, Supervisor over cashiers,
Professional and friendly, Careful and active listener, Cash handling, 
Multi-tasking, work a register, Call center, Clerical, Communications skills, Excellent communication, Creative Problem Solving, Critical Thinking, Client Relations, Customer service, Customer Service, Data Collection, Data Entry, Database, E-mail, Email, fast, Fax, Filing, Information technology, Letters, listening, Microsoft Excel, Microsoft Office Suite, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-tasking, Needs Assessment, Internet Research, Organizational Skills, Strong organizational skills, problem solving, problem solver, research, Safety, Scheduling, Spreadsheets, Telephone, phone, Telephone Skills, Time Management, Typing, Type 45 WPM.

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Resume Overview

School Attended

  • William E. Grady H.S.
  • Oneonta Job Corp Center
  • The Allen School
  • Post University

Job Titles Held:

  • Customer Information Representative
  • Emergency Service Aide
  • Deli Clerk / Cashier
  • Head Cashier/ Customer Service

Degrees

  • High School Diploma
  • GED
  • Bachelor of Science

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