Customer Assistant Representative Resume Example
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CUSTOMER ASSISTANT REPRESENTATIVE
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in airlines, banking, retail, and health industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Committed to supporting recruitment efforts with focus on engaging and retaining talented staff. Sophisticated in communicating and collaborating effectively by relying on excellent interpersonal skills, high-level emotional intelligence and solid expertise in employee relations.
Skills
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Work History
Customer Assistant Representative10/2016 to Current
Enterprise Rent-A-Car, Arlington Heights , IL
Enterprise Rent-A-Car, Arlington Heights , IL
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Operated specialized weighing and screening equipment to weigh and screen passenger luggage
Pharmacy Technician04/2017 to 05/2017
Hearst Communications, Waterloo , IA
Hearst Communications, Waterloo , IA
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Set up and modified patient profiles in database to include current information such as medications and insurance details.
- Stocked, labeled and inventoried medication to keep accurate records.
- Coordinated verification and filling of more than 1000 daily prescriptions in high-volume retail pharmacy environment.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Restocked automated medication dispensing equipment.
- Ensured proper entry and processing of patients' prescriptions into internal system.
In-Home Caregiver08/2016 to 01/2017
Helping Hands Home Care Nw, Cape Coral , FL
Helping Hands Home Care Nw, Cape Coral , FL
- Assisted disabled clients in any way necessary to facilitate independence and well-being
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to case manager
- Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness
- Increased medication knowledge and medical terminology prowess through consistent research and continuing education
- Performed basic household chores, including washing floors, washing dishes, vacuuming, garbage disposal and dusting
- Kept close eye on behavior and emotional responses of clients, consulting with case manager to address concerns and protect each person from any harm
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support
Guest Service Team Lead06/2010 to 08/2016
Marriott International, City, State
Marriott International, City, State
- Used I-fly and Sabre to prepare pre-departure and post-departure reports and passenger manifests
- Verified identification and travel documents to efficiently board passengers for on-time departure
- Used airline I-fly and Sabre to create airline tickets and boarding passes
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources
- Operated PA system to make announcements regarding flight activity
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats
- Coordinated with ramp agents to successfully store, remove and transport customer baggage
- Prepared customer invoices, accepted payments and processed refund and cancellation requests
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Supervised teammates with flight management and escalated passengers
Education
Associate of Arts: : Social Sciences, 01/2004
North Seattle Community College - City, State
Bachelor of Arts: : Social Sciences
University of Washington - City, State
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Resume Overview
School Attended
- North Seattle Community College
- University of Washington
Job Titles Held:
- Customer Assistant Representative
- Pharmacy Technician
- In-Home Caregiver
- Guest Service Team Lead
Degrees
- Associate of Arts : Social Sciences , 01/2004
Bachelor of Arts : Social Sciences
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