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Commerce Personal Shopper Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
Commerce Personal Shopper, 03/2020 to Current
Bolthouse FarmsHodgkins, IL,
  • Solicited feedback from served customers to discern service weaknesses and positively shape future service interactions.
  • Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
  • Aided new customers during e-commerce service registration processes to enable return patronage.
  • Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
  • Actively promoted e-commerce department services to customers by highlighting benefits and service offerings during in-store interactions.
  • Completed required paperwork, logs and other documentation according to internal policies to accurately track sales and delivery metrics.
  • Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Kept vehicle clean and neat to offer professional impression to every customer.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
Apprentice Jeweler, 11/2018 to Current
Signet Jewelers IncCity, STATE,
  • Estimated repair costs based on expected labor and materials requirements.
  • Worked with twisted and damaged metal items to restore appearance by correcting damages.
  • Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
  • Verified worker skill and technical accuracy during processing by closely examining in-progress work.
  • Maintained equipment in good working order, completing adjustments and repairs as needed to promote longevity.
  • Delivered fully repaired, resized and polished pieces according to customer requirements while maintaining high satisfaction.
  • Maintained customer jewelry pieces by making repairs and modifications such as soldering pieces, altering sizes and adding new clasps or mountings.
  • Conferred with customers about jewelry preferences and sizing requirements to understand needs.
  • Supported sales team with accurate service pricing and work descriptions.
  • Completed work with metals such as gold, platinum and silver, as well as wide range of stone types.
  • Checked completed jewelry pieces to evaluate quality and made adjustments to align with customer demands.
  • Returned older pieces to lustrous shine by cleaning, polishing and electroplating with metals such as rhodium.
  • Evaluated every incoming piece to document dimensions and existing flaws.
  • Offered clients and employees expertise on repair needs, educating about feasible repairs and potential problems.
Shift Manager, 11/2015 to 11/2017
Pizza HutCity, STATE,
  • Excelled in every store position and regularly backed up front-line staff.
  • Trained and mentored new employees to maximize team performance.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Tracked receipts, employee hours and inventory movements.
Education and Training
Associate of Science Process Operations: , Expected in 08/2018
San Jacinto College - Pasadena, TX
GPA:

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Resume Overview

School Attended
  • San Jacinto College
Job Titles Held:
  • Commerce Personal Shopper
  • Apprentice Jeweler
  • Shift Manager
Degrees
  • Associate of Science Process Operations